The flight lead, Katherine, took care of me in business class and provided exceptional service. She was warm, welcoming, bubbly and proactively accommodating as well as confident, professional, competent and clearly respected by the pilots. Just what I needed on my 17th and final hour of flight time traveling home from a business trip to India.
It was really nice journey i personally recommend klm flight
Delay and had to run between flight to get my connection due to this delay but besides that the overall experience was ok. I arrived with just an hour of delay.
First of all we couldn’t check in online, then we learn at the airport we were on stand by for KLM’s mistake of overbooking. The seats were not comfy at all. Our luggage got lost.
The baggage drop-off in Stuttgart is bad: after online check-in you cannot use the automated baggage drop off as indicated on the website. You can use the terminals but have to cue to 1 of three open and slowly working counters to drop the bags. took about 45 minutes wait time.
The IFE was quite old, but it worked fine and the content was good. The cabin crew were excellent and the food was as also very good
Good experience, just i couldn’t connect me to the wifi
The worst airline. Cancelled flight 30 min before boarding and rebooked on flight after 3 days.
One of their staff was so rude with discriminative. Such a reputed airline shouldn't hire such kind of arrogant attendants.
Seats actually fit a human! Snack options were a bit lame but that’s ok
The flight was canceled. I couldn't get on another flight. Meal voucher wouldn't work. The whole experience was a clusterfuck.
Food was not great. Small seating area for business class
United was excellent. We had very good experience flying the carrier. Certainly. We will opt to fly them for sure. Lufthansa is out.
Mizerable experience as my flight was canceled and have to spend $4000 to buy new tickets
There was a little turbulence taking off and landing but mostly it was too late for me to make my connecting flight to Greensboro. Everything else was excellent.
For my wife to be seated with our two children they put them in the last row on the plane where the seats don’t recline very much. The seats in front of them reclined fully which is basically in the lap of the last row which made it difficult to eat, move or watch the entertainment provided.
The seats were very nice in premium economy. The service was good. The flight was slightly bumpy. Would have appreciated more updates from the pilots.
The service was very good and the flight was super smooth. The seats could have been more comfortable for the price.
I missed my flight and had to buy new tickets Rome- Boston
There was either a baby who pooped themself in the seat in front of me or someone who kept farting. It smelled like human fecal matter for the last hour of the flight.
Both ground crew and flight crew were rude, and did not provide any level of service. They made it very difficult as we were traveling with a passenger the required assistance.
Unfortunately I had an awful boarding experience. Our first flight with Aeromexico was fine and landed on time however it couldn’t find a gate and we were late which made us lose our connecting flight with Aeromexico. The staff handled it horribly when we explained our situation and would not led us board when we missed the boarding time by a couple minutes. The staff were extremely rude and did not attempt to even help us. Because of this incident, my husband and I missed a full day of work which negatively impacted our salary which we need. Please compensate us for the work that we missed.
Flight was on time, good service, but there was no free WiFi, even for first class passengers
It was good in general. The Crew during the flight were very nice at all times.
My wife's entertainment system did not work. Payed for flight upgrade but did not receive advertised "free WiFi".
This is not a low cost airline. Stop acting like o e.
Old aircraft the audio of the entertainment dosent work Dirty seats
Atraso de dos horas y media con vuelos sobre vendidos
Aeromexico es siempre una buena opción, relación precio calidad adecuada!
No everybody brings the proper equipment to enjoy the plane entertainment. Then I was not able to enjoy it.
We were delayed due to a mechanical issue, but the gate staff and then later captain were giving thorough and frequent updates. Ended up being delayed about an hour, but we did get out, so it was overall a good flight!
For some unknown reason, my checked bag didn't arrive at the same time. I got to my destination about 30 minutes late (5pm) and my bag was delivered to my hotel at 2:06am.... in the past 4 flights with AA, they been delayed and I've missed connections and my bags. Poor service.
flight was good until we arrived at cmh ten minutes early but then sat on tarmac for twenty minutes because a plane was at our gate, so we had to wait despite the pilot tellling us that 3 other gates were open.
Wish a flight with more than 2 hours with some snack rather than just cookie/biscuit.
The new seating in BC was a joy. My vegetarian pasta dish was excellent, very creative. The chicken potpie was ..... The crew was extremely focused and impersonal, but everything worked.
They changed my seat from one that I had paid for as an upgrade to a regular seat at the last minute.
late again! but its my only option to not take 9 hours to get to Memphis
The free internet access did not work, so we had to purchase 2 Internet packages. Flight attendants were not proactive in checking in with first class patrons
I grand parents didn’t receive any special treatment they are seniors even i ask for wheelchair
Terrible!!!!! Gate changes are a nightmare for elderly. I had to walk to another Terminal without any assistance! It was awful. When I finally arrived in Philadelphia my back and knee were killing me.
My long-haul flight experience with this airline was not very pleasant. Earphones were paid, and no eye mask or other amenities were provided. The meals were served in cardboard boxes with plastic cutlery. The restroom was unclean and ran out of toilet paper. However, the boarding process was smooth and well organized.
I was not allowed to cancel the flight, customer service is atrocious
Sitting space was very tight and I am not big or fat (I am 5'10" 178 Lb), so eating was very challenging. The rest was good.
12 hours flight. Only one meal, not enough food. At the galley only water during the flight. Lavatories not clean. Headsets at extra cost.
They gave me an upgrade but charged me for my bag. I felt abused because this had never happened to me before with an upgrade with another airline.
Well. It is a no frills airline. Annoying is that even for the long-haul everything has to be paid for separately. Once you add up the extras the flight is getting to expensive. Then one might as well fly with a legacy carrier which provides far better comfort. Changing flight at MAD airport is a nightmare. The worst airport in the world. Poor signposting, poor passport control, poor security check and long queues. I had 2h transfer time and spend in queues almost 1.5h
I'm not going to travel with that airline again.
I like Air Europa in the way you make passengers feel important, well attended the whole trip.!It was first time in your company and hope I can repeat this experience many more times!
Place above head to place the rucksack in is smaller than in other planes, so it needed to be located under the front seat.
Flights from MADRID to CARACAS and back Seats on the plane were too uncomfortable for a 9 hour trip, especially when the flight was completely full. Crew treated passengers as if we were cattle. Desperate rush to get food served so they could enjoy First class food at the back of the plane... I went twice to the back of the plane (no one answered the flight attendant button) to ask for coffee and was met with a very abrupt response... 'YOU HAVE TO PAY FOR IT'. The only thing staff could think of saying to me was 'la mascarilla senior!'.... In a way I do not blame Air Europa for getting away with this lamentable service, they are one of only two carriers flying between Spain and Venezuela so do not have any competition... I do not think they would dare offer the same service on a flight from London to Los Angeles!
