The counter person at the gate was rude and demeaning, to the point that I wouldn't fly this airline again.
In Barcelona had to descend from the aircraft down the steps with heavy bags, and then get on a crowded bus to the terminal
We couldn’t take the direct flight back home in Florida because the flight in Palermo was delayed flor long time and keep us inside the cabin without moving the plane. The plane from Munich to Orlando was still there when we arrived to the gate but they said it was late for us to board the plane. We rushed the most to get there. It was a bad experience and got back exhausted and with pain in all muy body. We are seniors 72 and for us was very bad
Not the greatest. The staff was unpleasant and we had delays. The boarding was done out of order.
ok, butt flght was delyed for 2,5h from Frankfurt, and next Flight to Columbuse same
Very kind Lufthansa agent somehow gave us all no charge extra business class seats and helped us get home rested and happy.
Boarding was conducted in a confusing manner as no boarding group was displayed on my boarding pass and group calls were inaudible. Flight was delayed due to oil issues and loading issues. Had to wait almost 45 minutes for bags at baggage claim.
Seats are complete BS for 10 hrs. The guy at counter canceled our return flight from europe. Lufthansa on the way back made United look like a trailer park gathering. If given the opportunity, I will never fly united again. Lufthansa seats werent much better to be fair but the service was a 10 out of 10. Incant express how difficult umited made my trip.
The flight was canceled. I couldn't get on another flight. Meal voucher wouldn't work. The whole experience was a clusterfuck.
There was either a baby who pooped themself in the seat in front of me or someone who kept farting. It smelled like human fecal matter for the last hour of the flight.
The seatbelt light was on the whole trip - inconvenient but also unsafe. I was told to keep the window blind down the whole trip though I specifically paid for a window seat to be able to....see out the window. It was also two hours late causing me to miss my connection.
Flight was delayed half hour before boarding, but when I checked flight aware the plane that would Pick us up had a delay of more than an hour. AA should let us know in advance to avoid waiting several hours in the airport
For a 5 1/2 hour flite i considered the "business class" to be subpar. The seats were just ok, no amenities, really nothing more than a long domestic flight. Frankly disappointed.
2 hour delay due to equipment failure. No updates via the app and airport screens (which continued to show a departure time in the past). AA eventually switched planes and the new plane was not catered or cleaned correctly.
The new seating in BC was a joy. My vegetarian pasta dish was excellent, very creative. The chicken potpie was ..... The crew was extremely focused and impersonal, but everything worked.
Boarded over an hour late, no communication, the sign just changed, no attendant to answer questions - she disappeared forever (hiding). Small plane and couldn’t hear the overhead nor understand.
Flight was scheduled to leave at 6:25am. Went to bed at 9pm to get enough sleep. Flight cancelled at 1am that morning. Only flights available either landed at 8:30pm (9 hours later and 3 hours after the event I was trying to attend) or in a completely different state. Way to screw up my weekend, American.
I grand parents didn’t receive any special treatment they are seniors even i ask for wheelchair
Awful! The flight was delayed and we sat on the plane in DCA for an hour because fuel was out in the wrong part of the plane and would not be accessible during flight. So the plane had to be refueled in correct tank. They also allowed someone to get off of the plane. This delayed my six hour flight by an hour and made me miss my connecting flight. I ran to new gate and American Airlines agents new about the delay and even knew that I was trying to make the connection. They knew thru communication with my friend while in flight that I was in the airport and running to the new gate and they still closed the gate and refused to let me on the new flight despite plane still being at the gate. It was horrible and I had to be rebooked on a flight for 24 hours later. This has been a nightmare and if American Airlines can cause customers to be delayed and then have zero empathy as having an on time flight was more important to them than helping a customer who was delayed by no fault of her own, then it's seems that it's not a company that I want to continue to give my loyalty to. I'm so disgusted.
American Air lines sucks! The changed our conection times in Phoenix less then 20 minutes to catch next flight toMexico city. Shut the gate door in our faces! Rude rude. The AA customer service representative even told me "American airlines sucks" Never again
