I did not use entertainment on board, so, cannot really evaluate. the flight was fine.
As per usual when you Hit the UK it's a slow process through customs Not as efficient at Thailand for sure
There were no charge points for phones on the economy seats. The seats were comfortable overall. Food was okay.. flight was on time
Crew is not the cheerful type. very slow meal service (this is their style as have flown this many times)
I’m grateful for the KLM Air France shuttle bus service to Ottawa. However due to construction and other issues related to the chaotic Uber pickup system at YUL, it’s a challenge to find the Kelios bus service to Ottawa. The signs are not clear or even available. No staff to guide passengers. It’s a stressful experience.
The baggage drop-off in Stuttgart is bad: after online check-in you cannot use the automated baggage drop off as indicated on the website. You can use the terminals but have to cue to 1 of three open and slowly working counters to drop the bags. took about 45 minutes wait time.
I flew premium economy and this was a good option. Although the seats didn’t recline much, I was able to get some sleep with my head propped against the window. The food was good and the entertainment was wonderful The staff were very attentive and professional
Good experience, just i couldn’t connect me to the wifi
It was operated by Delta. Boarding took a long time. How difficult can it be? Overall decent trip. Liked the Salt Lake City airport. Better option than Chicago for transfers.
Seats actually fit a human! Snack options were a bit lame but that’s ok
The flight was canceled. I couldn't get on another flight. Meal voucher wouldn't work. The whole experience was a clusterfuck.
Food was not great. Small seating area for business class
United was excellent. We had very good experience flying the carrier. Certainly. We will opt to fly them for sure. Lufthansa is out.
Mizerable experience as my flight was canceled and have to spend $4000 to buy new tickets
There was a little turbulence taking off and landing but mostly it was too late for me to make my connecting flight to Greensboro. Everything else was excellent.
For my wife to be seated with our two children they put them in the last row on the plane where the seats don’t recline very much. The seats in front of them reclined fully which is basically in the lap of the last row which made it difficult to eat, move or watch the entertainment provided.
The seats were very nice in premium economy. The service was good. The flight was slightly bumpy. Would have appreciated more updates from the pilots.
The service was very good and the flight was super smooth. The seats could have been more comfortable for the price.
I missed my flight and had to buy new tickets Rome- Boston
My TV didn’t work I couldn’t watch any movies, but I was at least able to share with another passenger.
the snack at the end was an improvement of previous flights of a year ago . crew were responsive and gave good service
I was rescheduled when I missed my flight due to border clearance issue
Better to not serve food if those are the options
Better entertainment & food options more may be adding chicken option or on vegetarian side good quality pasta
Ditto to what i said earlier. I thought my earlier response included this flight too!
The flight was clean, boarded on time, provided priority boarding since I checked in my carry on. The food was ok, it could have been better. The worst experience was one of the flight attendant talking rudely to the passengers sitting in the seat in front of me. Those passengers spoke broken English and might not have had enough experience flying, but that is no ground for any disrespect. It is the attendant’s job to be respectful to all passengers, of course if someone misbehaves with them. I don’t think this couple misbehaved with anyone on the flight.
The advance business class boarding got us onto the bus to the plane slightly ahead of the economy class but all of us scrambled to climb the stairs onto the plane together. Business class on this flight consisted of only an empty seat between three seats economy style seats. Good thing it was a short 1hr 20 min flight.
The crew was extremely supportive and helpful for my mother that needed wheelchair support.
I did not like ANYTHING about Discover....see my previous comments regarding our trip. I will do everything possible never to fly with Discover again!!!
There was nothing wrong with the handling of the flight MUC - YYZ - the crew, from the cockpit down, just did there job, nothing more! What a sharp contrast to the crew, from the gate to the flight itself on the flight YYZ-SJO- you could tell, they liked their job and it showed - nothing extraordinary - the just created a pleasant atmosphere
