Upon departing and landing, the man seating in front of me had his seat leaning back. Taking off nobody told him anything. Landing someone from the crew said something but the passenger ignored him and nobody followed up. Felt a bit unsecured. If this that is some of the basics are missed, what else was overlooked?
On time, reasonably comfortable for economy, decent food. All in all a very good experience.
Every flight got canceled or delayed. Customer service was awful.
They lost my luggage and there is no update, no luggage and no hope that they will find it. It has been 26 hours since we landed
They lost my luggage and can’t find it. My trip is ruined. Online tracking of lost luggage doesn’t work
No free Wi-Fi. I have SkyMiles but not a high status, having an account has been enough for Wi-Fi on other flights, but this one was going to charge me to use it. Also turbulence was really bad toward the end, but I didn't count this in my ratings since I know Delta cannot control the weather - it's 2026 and lack of WiFi alone is enough for a poor rating.
The stewardess was incredibly rude. The gave you only one drink with dinner.
Cancelled flight, wasn't refunded paid selected seats. Poor customer service. Called airline and they didn't realize the flight was cancelled until several hours after the email notice was sent.
The worst with the trip was the space in economy, my knees are still hurting. There was no way to control personal air by turning a knob above you, it was way to hot on both rides. During the night flight they allowed 2 people from across the aile which was narrow to sit and talk for 7 hours while also using tablets and the flashlight from their phones pointing into the row where I sat at times. They allowed people with way too large baggage to bring onboard. I paid way too much for the ticket ($1,364} for economy. Kayak misinformed me to get cancellation insurance that was only valid for a very short time (less than 12 hours) and was over one hundred dollars. Hotel booking was incorrect, I had the room booked myself at the hotel, only double or larger rooms available which I paid over 400 dollars for. I will never fly with SAS again unless there is no other alternative.
Crew members were excellent. The seat wasn’t the best as well as a food options.
It was perfect! United Airlines staff was extremely caring, super friendly and professional
The staff was extremely helpful and friendly at all times! They went above and beyond to get us into an earlier flight in San Diego to make our connection in SFO possible, because our original flight did actually not make it! I did so much appreciate the UA team and how they made this possible. We also didn’t have seats together on the long flight to Singapore, but they found us seats together last moment with no additional cost! Nobody sat next to us, so that we were able to sleep! Thanks to UA for improving their service and Underpricer for booking this trip! Please be careful: 1,5 hrs for transfer in San Francisco might not be enough time in the future
Over 2.5 hour maintenance delay on first morning flight with no acknowledgement, compensation or even gesture of good will. Aircraft had overnighted at airport so issue should have been addressed prior to boarding. Over 3.5 hours before first slow and deliberate beverage service.
United has maintenance issues and can then never recover. No operations ability and simple issues always turn into multiple hours long cascading delays. Worst airline on earth.
I paid for a confirmed upgraded aisle seat and was moved to a center seat in the back of the plane at the last minute.
Horrifying Almost 2 million miles. Bring your own food and drink. One coffee or drink every three hours. Have to order meals on app more than 24 hours ahead Tiny and dirty bathrooms
Flight was delayed but more than 90 minutes. This caused me to miss my available windows for pick-up by a friend. I had to pay $125 for an uber back home from the airport which was an added expense that I had not budgeted for my trip. Staff was friendly.
Seat pitch is horrible especially on the 15 hour flight. Gate crew at SFO was Outstanding. The flight crew was also great.
Easy of boarding, helpfully staff at check in, surprisingly comfortable seating
Lost of requested seat assignments. Lost my husband's meal choice
The crew was excellent. The food was not good. I have taken many international flights and the meal was not good by comparison.
The crew was excellent. What I did not enjoy was the food. I have taken many international flights and this was on the low end. Otherwise the trip was fine.
Seats were the most uncomfortable seats i ever experienced on a flight to Europe from Boston. It was a waist of money in buying premium seats for top dollars. I want my money back for what i paid extra for my seats. Awful conditions!
Boarding felt a little chaotic as everyone was waiting around the gate. Food was great, service was good.
Flight attendants in business class were rather indifferent While in second leg operated by Portugalia TAP subsidiary were outstanfy
Great service overall. One of the best international flight experiences Ive had.
The chicken was so dry it was impossible to eat. No substitute was offered. The port to charge my phone was broken and all I got was a shrug from the crew. The entertainment system was glitchy and subtitles didn’t load. Crew seemed fully uninterested and unfriendly.
The flight crew were absolute rock stars. When they came to the gate they looked like royalty, so chic. They also were extremely kind. Food was good and I loved the lack of plastic waste. The flight was lovely and smooth.
We were unable to check in due to technical problems on TAP’s end. The flight was delayed forty minutes with no reason given. We received timely notice of the flight delay. We were also notified of a gate change. The new gate was at a different terminal. When we got to the new terminal, we learned that we had to go back to the old terminal first to check in. This information should have been included along with the gate change notification. Also unexplained, the steward skipped us when offering breakfast.
It poured rain, our luggage was sitting out in it uncovered on the transport cart while our plane was delayed! Nice business class plane for short flight to Lisbon, but more delay & rain in Lisbon, with terrible Business class seat with no entertainment & cold food on longer flight to London…ALL LUGGAGE AND CLOTHES INSIDE THEM WERE SOAKED THROUGH!!! Could only try with hair dryer to get some drying before quick turn round to train trip.
Flight attendants were fine, seats a bit hard but I use a cushion for extra support. The only issue was it was a bit too cool and I needed to ask for and received and extra blanket. I survived!!!
Very few things and/or people are excellent. It was very good.
Food choices limited & not enticing Seats quite uncomfortable & difficult to control
Definitely get premium economy on a flight this long if you can. Your legs and while body will thank you.
Boarding was disorganized. The door to one to the toilets wouldn’t lock. The plane was shockingly cramped, and clearly used for domestic flights due to the menus for items to sell domestic travelers. United should be ashamed of its small seats, tiny unclean toilets, and money grubbing stance toward services, compared to Lufthansa, Emirates, and most international carriers United is awful.
Terrible. Lost our luggage for 4 days. Did not advise passengers there was a strike in Barcelona Airport and had zero personnel on hand at airport to advise passengers on where to go to file claims. We had to fend for ourselves. No assistance at all other than an online claims submission process that we had to find out about on our own.
Lufthansa cancelled our flight from Los Angeles to Naples Italy on March 10 for scheduled flight on March 12 Very stressful experience trying to arrange alternatives. Will never fly again with Lufthansa
Service and food were excellent. Incredibly friendly and competent staff. Flight was delayed over and hour and I had to run between terminals to get my connecting flight.
Late flight Delays Poor service Poor staff Worst airline ever
Lufthansa still has a good level of quality compared to US airlines, especially with respect to (1) food quality - actually tasty, (2) good French red wine - free, (3) good movie selection. Also my ticket price includes 1 free check-in luggage, while some other budget airlines sneak in an extra $150 for a checkin.
This Condir premium economy is terrible. All it is is a few extra inches of legroom in an economy seat. British airways premium economy is the same as a first class domestic seat, wider with more recline. Plus the flights were all late to leave, arrive, etc. terrible day.
Absolutely the worst food I ever had on any flight. Half of passengers simply didn't eat their meals, as I noticed.
Food could be better. Service was just ok without any enthusiasm...
The breakfast snack was horrible. No nutrition value. I couldn't finish it. The main meal had no taste, no real vegetable, the brownie had no chocolate taste., I was not even sure what the salad consists off.
Breakfast was terrible. Sugary yogurt, inferior pastry, poor quality fruits. No protein.
Our connection in Frankfurt was the worst ever. No one from the airline or the airport seemed to be bothered to get us into our connecting flight on time! The procedures at the airport took us forever and we barely made it into our flight. If we had missed it, I’m sure we would’ve missed our cruise. Looks like everything is on autopilot and no one is interested in helping customers anymore especially us 69 year olds
Crew was very responsive to give soft drinks etc.. At Frankfurt Airport Special Assistance did a great job for us. The seat cushions were simply bad and not up to the mark for Premium Economy which we chose. All the cushions from Business to Economy were poor. Also, any snack besides lunch and breakfast, you have to purchase including chips and chocolate. It is simply cheap. I don't think I will fly Condor anytime soon
The short leg flight was fine. Crew and airport were nice to allow special assistance which helped.
Planes are new and clean and staff is attentive. Food wasn't great and chair cushions were very uncomfortable for long haul flights.
The boarding process is a nightmare. They put you on a bus for 30 minutes with no air flow. The process was extremely slow and we were behind schedule so they auto rebooked us on a flight for our layover. The new flight was 4 hours later in the day, we landed an hour and 45 minutes before our layover flight so this was completely unnecessary. When I called to get us back on the original flight the support staff was useless
