296€ Find Cheap Flights from San Francisco Bay Area to Berlin – Compare and Save

Part of our luggage was lost and we had to wait 48 hours before receiving it. Also someone had to wait in the hotel to get it!!! Frustrating & disappointing

Could have a friendlier crew. The entertainment should be updated to be more current

One of the bathrooms was out of order, I paid $20 for the WiFi and it worked 20% of the time. And when it worked., it didn’t work well. The seats were tight, but that is something that cannot change. The flight was smooth but to know fault of the crew, the flight was delayed an hour leaving sfo. The crew was polite yet efficient.

Loved the staff in business class. Very attentive. Movie selection could have been better (updated)

We had premium economy seats and the only difference from economy was legroom. Only one restroom for about 50 passengers was a little uncomfortable. Dinner was rather unpleasant but breakfast was good. Entertainment selection pretty good and you can use Bluetooth headphones. Flight attendants were okay.

The breakfast snack was horrible. No nutrition value. I couldn't finish it. The main meal had no taste, no real vegetable, the brownie had no chocolate taste., I was not even sure what the salad consists off.

Our connection in Frankfurt was the worst ever. No one from the airline or the airport seemed to be bothered to get us into our connecting flight on time! The procedures at the airport took us forever and we barely made it into our flight. If we had missed it, I’m sure we would’ve missed our cruise. Looks like everything is on autopilot and no one is interested in helping customers anymore especially us 69 year olds

They answer the phone promptly. Crew is friendly and they work efficiently.

I flew premium economy. My only complaint is the size of the bathroom. I am 6’2 I. Tried to rush my teeth in there and ended up getting toothpaste and water in my pants. And the only way to do it was by sitting on the toilet

The seating was exactly same as the rest of the plane. We had no space for our knees. In fact it was the tightest spacing of the seats I ever flew with, on a very old plane. (and we flew all over Asia and Europe) The same chairs. We were the only passengers in business or first class. Obviously funny.... The only difference was, we got a sendwich and we were offered a drink. Rest of the plane got a bottle of water.