I had selected seats together for my family of three when I first booked my tickets in February. However, I realized only when I checked in at the airport that the seats I had selected were no longer assigned to us and we were completely scattered across three different middle seats instead of being seated together! After requesting the Singapore staff to have us seated together on a full flight, they managed to find something but it was right next to the rest rooms and the whole journey of 15+ hours was really unpleasant. They said that the seat selection isn't locked and the airline can reallocate the seats anytime. No one ever told us this and it was a terribly unpleasant surprise. Will avoid Kayak/underpricer and Singapore in future
The friendliness of the attendants, and the quality of the service.
Flight attendants were awesome! Very helpful and patients. Some food were good but maybe not serving fish that kinda make the whole aircraft smell fishy. The “fried pork” was tasty but too much skin so it doesnt taste that great.
Clean modern comfortable. Food could have been better, I only ate breakfast I wish they wouldn’t wake sleeping passengers who would rather sleep through dinner. No tea or coffee for breakfast
The flight crew was phenominal! We couldn't have asked for any better. They were experienced professionals.
Awesome! Was impressed with the hospitality and the thoughtful services. The cabin attendants were superb.
I requested an aisle seat and got a middle seat The flight gate was changed and the flight was delayed
It was a great flight Food was great Crew was spectacular
They made me check my carry on even though there was room We un boarded in a strange way but overall it was good
In general good, but the machine seems to be long in operation and some functions were restricted as e. g. Adjusting of seats.
The layover was very long. Other than that, great trip so far
Elderly traveler with disability was bumped from extra legroom to economy with little legroom. He couldn’t bend his knee to fit in the seat. Very uncomfortable for a 7 hour flight and will be reported to DOT. Then the food was disgusting. Boiled chicken with boiled rice and steamed veggies. 3 slices of carrot and one broccoli. We couldn’t eat it. No salt or pepper provided. Disgusting.
Good flight. Mass boarding. Seats fairly comfortable. Food okay although may have upset my stomach a bit.
The crew were nice and courteous. Exonomy seats were worse than expected. Overhead bin space was non existent thanks to loose enforcement of the carryon size and letting passengers put up their purses jackets and backpacks up there leaving no space for others with a small conforming carry on. Food was not good at all. Perhaps worse chicken I ever had in my life. I had to have them take it after tasting how bad it was. Whoever made that should not be in food making business.
The crew was very helpful and friendly. Food was good. The only issue was the legroom -- not great. The seat in front is also too close to see the entertainment screen properly.
Everything was perfect. I would’ve liked better selections for entertainment, but I slept most of the time, so it wasn’t really an issue.
No crying babies the whole flight would be nice. Impossible to sleep. No free snacks , only the main meal
The crew was amazing. Our seats was not very clean and even that was not a full flight but our seats was right beside the WC which did not let us to have a moment of rest.
They lost my luggage and there is no update, no luggage and no hope that they will find it. It has been 26 hours since we landed
A Lufthansa flight operated by SAS with a jettime plane. Fight was nice, no food but free tea and coffee.
Boarding was 2 hours late and then we were delayed another 5 hours on the tarmac. I'm sure the crew were also tired, but some of them were rather snappy. The special dinner I ordered was not served, and they only served a tapas box on takeoff and breakfast before landing. That was disappointing in premium economy. However United was good at rebooking my connecting flight.
We paid extra to check our bags ($90*2=$180) but our luggage remained in Frankfurt. VERY DISAPPOINTED as we were promised that our luggage would go to our destination. We had to pay 90€ to take a taxi back to the airport in Split the next day to get our bags so we would not miss our next step on our trip. We think we should be reimbursed for our checked bags. How can we coordinate this?
With discover in general was very good but from Munich yo Palermo was poor
Staff and flight attendants were very polite. Flight was smooth. My seat on the plane was a bit broken so it would not stay in upright position but it was fine for the most part.
Agents at gate were not immediately available to solve problems and once they did they didn’t fix all the fight connections
We used Kayak to reserve our tickets and specifically checked the luggage option which was a more expensive option. When we arrived at the terminal we had to pay an extra $90 per suitcase for the three passengers. This has been a pattern for the past 3 years. Why charge for a more expensive luggage option, and the ticket price not include luggage?
Flight cancelled instead of leaving Friday am now, maybe, leaving Sunday
one of the flight attendants on the Dallas to frankfurt leg was somewhat rude..
United has maintenance issues and can then never recover. No operations ability and simple issues always turn into multiple hours long cascading delays. Worst airline on earth.
Check in was chaotic with only one counter for business class and first class. The luggage conveyor belt at JFK airport was broken so the flight departure was delayed which made the flight stressful as I had a tight connection. Although the captain said they could make up the delay, they didn’t do so.
Lost our luggage, now two days and four $30 each taxi trips to airport and long lines in taxi queue because Lufthansa didn’t get it right, by not recognizing new delays between flights caused byEU new lengthy crossing requirements for non EU travelers, so luggage lost because traditionally methodical and orderly Germans not paying attention.
It is ridiculous that Lufthansa weighs your carry-on bags. It's also ridiculous how strict they are about the 50 pound rule when you're flying overseas for nearly 3 weeks. The reality is, that if you book a business or first class ticket you get a $70 luggage allowance. It's bullshit that it's not about safety. It's not about regulation. It's about money. And that pisses me off. Furthermore, under price, which I assume was the travel consolidator for my ticket sold me some bullshit ticket that did not include to check luggage. What a bunch of nonsense. That's a scam. There shouldn't even be a ticket offered to Europe without checked luggage. I don't know how most people are, but now I'm gonna be very skeptical about using KAYAK again and flying Lufthansa. I think maybe it's best I just booked with the airline directly.
The crew could deploy more customer focus and not frown when asked a question. I’m speaking of one lady in particular who raised a hand in my face for me to wait whe I tried to ask a question and never came back to me. Very unprofessional and rude.
They set someone on our assigned seats and we ended up finding seats for ourselves to ensure the family sits together.
Very efficient and excellent service. Nice amenities and beautiful plane. Elevated meals. Boarding could have been more organized. We missed our connecting flight due to EU entry but Lufthansa was extremely quick to rebook us.
Aircraft had fairly roomy seats on economy. Food was good (beef dinner).
Broken seat did not recline fully, broken footrest, no air vents, no electricity for charging devices, outlets for headphones or isb did not work. Rude crew. Horrible experience. Would never fly Lufthansa again
The Discover flight from TPA to FRA was exceptionally unprofessional and incompetent in organization. First the entertainment system was completely nonfunctional for the entire plane and no competent IT support to fix. Than they could not serve any coffee or tea because they ran out of water - reflecting the exceptionally incompetent management at Discovery and most embarrassing for Lufthansa and a German airline, more like a third world country. The food was mediocre at best and minimalistic for Discover, particularly with the much higher standards at Lufthansa.
Lufthansa's Miami International counter folks are very strict on carry-on weight. Can't be greater than 8 kg otherwise they force you to check it for a fee. Bags came out at baggage claim as soon as we arrived to that location (it is a far walk from arrival gate to bag pickup). We do travel with Lufthansa domestically and enjoy every trip.
It started well but flight was cancelled and they created a nightmare rebooking. It is two days later and we still haven’t reached our destination. I am in Amsterdam waiting on transfer desk to open (later than other airlines) to hopefully get a boarding pass. Once that problem is solved we will just pray this flight isn’t cancelled too.
The flight was fine, only issue my friend had was how small the seats were, it's a 10 hour flight so it becomes a bit of an issue when you're sort of cramped.
Based on some reviews, my expectations were low. I must say, the experience in Premium Economy was terrific. Comfortable seat, food was good and service was consistently good. I would certainly consider Condor again.
The flight left 1.5 hours late but there was no information about the delay. My business class cabinet had two small children who cried much of the trip. Service seemed rushed.
I didn't like breakfast, I prefer plain rolls with butter.
Part of our luggage was lost and we had to wait 48 hours before receiving it. Also someone had to wait in the hotel to get it!!! Frustrating & disappointing
Could have a friendlier crew. The entertainment should be updated to be more current
One of the bathrooms was out of order, I paid $20 for the WiFi and it worked 20% of the time. And when it worked., it didn’t work well. The seats were tight, but that is something that cannot change. The flight was smooth but to know fault of the crew, the flight was delayed an hour leaving sfo. The crew was polite yet efficient.
Loved the staff in business class. Very attentive. Movie selection could have been better (updated)
Condor is a very good airline. If you’re transferring in Frankfurt, make sure to allow at least two hours in case your flight is delayed. You’ll also need to go through passport control and then go back through security to get on your next flight, so a window of 2+ hours is needed just in case.
The attendants were nice, but I was freezing the entire nine hours and so cramped. Please provide more blankets or make it known how to borrow a blanket for such a long flight. Even in already expensive economy class, people really need a bit more leg room and two more inches between seats to comfortably fly for 9 hours. Our family works very hard, but the extra expense of economy plus is just not in a lot of customer's budgets, and we still want to fly in equal peace and comfort. Please create future aircrafts that reveal reasonable care for us, the cramped- to- death customers more than the question of "how can we jam a few more human beings into this already cramped flight to impress our higher ups making a few more dollars. It's just Wrong. People need a reasonable amount of leg room and a blanket when the airline attendant said the extreme air conditioning could not be turned off. The food was tasty, but a bit more protein and less fluff would be appreciated. Thank you.
