Boarding took less than 20 minutes total. They offered free snacks and drinks soon after cruising. They offered more refreshments an hour before landing. This was a 3 hour flight. I haven’t seen this post-COVID. I will be flying KLM more often. The cabin was clean and flight attendants were very nice.
There were no charge points for phones on the economy seats. The seats were comfortable overall. Food was okay.. flight was on time
The baggage drop-off in Stuttgart is bad: after online check-in you cannot use the automated baggage drop off as indicated on the website. You can use the terminals but have to cue to 1 of three open and slowly working counters to drop the bags. took about 45 minutes wait time.
Legroom not all it could be, especially when the seat in front is reclined. Otherwise it was good, food and beverage were nice.
I flew premium economy and this was a good option. Although the seats didn’t recline much, I was able to get some sleep with my head propped against the window. The food was good and the entertainment was wonderful The staff were very attentive and professional
Good experience, just i couldn’t connect me to the wifi
Put some new and several options for entertainment. Do not be rude to customers and avoid serving them an extra coke or something. We paid 1200 GBP for a return flight.. A noisy, crowded, rude and uncomfortable flight.
One of the vstewardeses wanted to bump me of the plane for absolutely nothing. There is CCTV in the plane ans everything can be verified. Very disappointing , you all will see, o other 5 years and the passangers who does not smile to flight attendent will be bumped off...
The flight itself it was great nice food the crew were very nice and helpful, Checking in from Birmingham wasn't great long queues for bag dropped, And I had my hand luggage case taken away from me even though I requested to have it with me as I had breakables items. I was told I can not because of the length of the flight with no explanation at all no options was given for me to take my fragile items out of my case it was taken away with hold buggage I find the staff member who was checking me in very unpleasant !! Can we please be advise if the rules have changed about the the carry on hand luggage it will be easier to be advise on booking your tickect if we not allowed to take the hand luggage with me. Overall I had a good flight .
Seats actually fit a human! Snack options were a bit lame but that’s ok
All flight attendants and pilots kept us informed regarding the mechanical delay , provided snacks and water when requested . Everyone worked hard and were very friendly.We had a great experience.
Late flight, screens not working and still had to pay for a drink
The captain was running late from landing from a prior flight. We all boarded then had to sit and wait for like an hour for him to arrive. I don't understand why you would have us board knowing that we would have to all sit and wait on the captain for an extended period of time.
Didn’t fly KLM because they cancelled our flight August 31st. Delta was our airline on. Direct flight from Frankfurt to Detroit. Departed early, arrived earlier than expected.
The internet that was free was terrible, the turbulence was pretty bad - uncontrollable I know.
My business class seat was inoperable and unable to recline for 10 hour flight.
My flight was cencaled due with the bad weather on Sunday the crew was poorly mistaken my luggage supposed depart with my flight instead I didn’t have my luggage for almost 3 days the website is poorly respond to my complain until I have someone to do it my connection smooth their not even respon or email me even the have my luggage
The crew was very kind and always smiling. The seats were great and I was very comfortable during the flight. The only thing I didn't like was that the lavatories got really dirty at some point during the flight. Other than that my experience was great
Crew was very helpful with mobility assistance from end to end. Very caring.
We checked one bag. That was fast and the agent was fast and super nice. At the gate, boarding was fast and efficient. Flight was uneventful which was great because it was early in the morning and most folks were sleeping. Landing was great. Delta does a really good job of making the flying experience better all around considering you are sitting in such a small space on a plane for several hours. Flight from ALT to Panama City was short and uneventful as well. No entertainment but no need since it was such a short flight.
Everything was wonderful, with the exception of boarding a bus to go to our gate. Seems odd, that on both the arrival and departure from Paris we had to drag our bags down stairs, get on a bus to do the next step.
The check-in at the airport was smooth and helpful. There was a delay due to some issue. The good regular but the staff very attentive.
They lost my bag and I still haven’t received it yet
My wife and I had a row to ourselves after moving seats. There were no TVs and you had to buy food. So we did nothing but had a quick nap. Flight was fine.
Extremely poor. First - and oddly enough, Air France denied access to the Business Class lounge at CDG to all of us - although we were all flying Business Class. It is amazing that an airline denies lounge access to its passengers flying on business and paying several thousand dollars each ticket. Second, the food on Business Class on absolutely horrible. Air France must have made an effort to prepare bad tasting dishes (not even the ice cream was good). Third, the cabin temperature was too hot and although we complained many times, it never got cooler.
I paid 3 this and dollars for two tickets. No food, minimum drink, confused service and very uncomfortable sear. There was zero difference between busy ness and tourist class. I received a pathetic apology
Medíocre. The food wasn't good (although not bad, bad) and the staff wasn't kind. I asked for n extra blanket, the steward never came back, serving us roughly.
Business class in the second leg - CDG-EVN was a disaster.
Lost luggage, 2 bags were badly damaged and one of the bags came open.
A couple of minor delays in boarding but very professional and efficient staff.
I am a US citizen coming from Uganda to IST to LAX I was to be rerouted to Houston for Ebola health screen at no extra charge per TA app. At IST Turkish counter 4, they refused to reroute me to Houston unless I paid $1000. Finally, they said they would route me to Houston at no charge but not to LAX. SO I PUT OUT AN EXTRA $300 for Delta to LAX. IF THE US HAS A MANDATORY HEALTH SCREEN, THE AIRLINE NEEDS TO COMPENSATE THE PASSENGER NO EXTRA CHARGE TO FINAL DESTINATION
Changed to older plane with old set-up in Business class.
PLEASE GIVRE US PERMISSION TO BOOK SEAT NUMBER EVEN WITH FEES
Old aircraft, very very low business class standards, no privacy between the seats, horrible old TVs, tiny bathrooms.
This time my experience was very bad. The Turkish Airlines changed my flight from Erbil to Istanbul from 8:15 AM to 11:20 AM few days before the trip. This made my transit in Istanbul about ONE hour. I have a special needs child and need extra time to navigate the huge new Istanbul airport with a child. To make the matter even more stressful the flight took off about 20 minutes late from Erbil which made our transit even shorter (around 40 minutes). The Turkish Airlines failed me on too many points despite clearly asking for help and as follows: 1. I asked the checking agent in Erbil for seats at the front of the plane to exit first and he stated the closest one is in the middle of the plane and I should ask the flight crew for help 2. I asked the boarding agent in Erbil to ask the flight crew to let us out first since we don’t have much transit time and she said she can’t and they wouldn’t listen to her anyway. 3. When we boarded I specifically asked the cabin crew chief the same request and after some discussion he wanted to get rid of me and said, they will help when we land. I again politely reminded the same person to help us when we exit before landing and this time he stated he would NOT be able to even announce to the passenger to let the people which short transit first and I should just deal with it like other passengers. He also told me to ask for help from the airlines staff at the gate when we get to the airport. This is very rude coming from the Cabin Crew chief. 4. I asked the airline crew at the gate which he had a cell phone to call the gate of my flight to inform them we are on our way and the agent pretended he didn’t speak English… Frustrating 5. I went to the Golf Card station (used to transfer passenger in the large airport) and asked for a ride and the driver there “shooed” me away pretending he doesn’t understand English while looking into his phone constantly telling me “Go this way, Go this way”. I saw first-hand other well able passengers on these cards and Turkish looking families get help on our way … which is clear discriminations. 6. We finally got to the Gate as one of the last people and we didn’t even use the bathroom on our way and made it back to Canada. I am extremely frustrated with the TKY this time and feel discriminated against just because I look from the Middle East despite I am and my child are Canadian. The Turkish Airlines operations failed me on too many points this time.
I did not have a good experience from the first point of contact to the check in person to boarding and the comfort of the seats. I would not travel on Turkish again. I will let my family and friends know about my experience which was not a pleasant one.
Definitely not a fan of Turkish Airlines, their seats are very uncomfortable. Felt very cramped up. Food was very poor in quality too, very little to drink during service.
The seat did not recline and we called the stewardess, he forced it to recline, but when we landed, it did not come forward because the seat was broken. The stewardess came, He tried to do it but couldn't do it, the flight commander came and spoke to us in a bad tone, telling us to get out of here, she waited at the head and acted as if there was a child and we couldn't get up, it was very shameful, I don't even know if it's true, but she said if you don't get up, the plane will not land and will keep turning around. Then a passenger pushed the seat from behind and it worked. Then we wanted to talk to the supervisor again, but she did not come next to us. We fly so much and this is the first time we encountered such a style.
Very cheesy food in both options - had to pass. Boarding with open doors (winter)
Sat in the air plane on the tarmac for over an hour with little info why we were sitting. Missed my connection to Houston and had to spend the night in Istanbul. The hotel was over an hour away, terrible and smoky rooms that smelled!!!
Proximity of the the gate to the lounge could have been better but overall a nice experience. The lounge was exceptional. Getting from the Schengen side to the international side was also pain free. Boarding the plane, service on board , disembarking at Heathrow and quick delivery of bags all made for a good overall experience.
Such a comfortable flight! Food was yummy and staff was very friendly! Will absolutely fly Lufthansa again.
Again another extremely chaotic boarding for the flight. Could have easily opened up more automated gates and the staff could have proactively managed the queues as they're forming rather than sitting behind the counter, waiting for the boarding to start.
There was a stewardess walking up and down and keep spraying room refreshner on people heads and faces. I had to bread this and smell like a room freshener afterwards not to mention was keep falling on my face. It was terrible.
The food was fine. The seats are small but accomidating. The staff was very freindly. I would fly them again happily
My flight to Frankfurt was a very pleasant experience. The food was good, but what really stood out was the cabin crew, who were exceptionally friendly, attentive, and professional. The service was excellent—honestly, better than on some much more expensive flights I’ve taken. A wonderful experience overall!
The flight from FRA to SFO was uncomfortable. The crew allowed people to change seats after boarding finished, but then made some people move back to their seats but not others, which resulted in my wife and I having to sit in two middle seats for an 11 hour flight. The entertainment system was not working well throughout the flight, and stopped working completely around hour 8.
Economy plus on a long flight with Lufthansa was wonderful. Service starts with a pillow, blanket, slippers and care package waiting on your seat. An it just gets better from there.
Was terri le experience with gate lufthansa personal at Frakfurt.
Like: friendliness of crew, accessible water upon request, quality in general Dislike: No mask requirements on board or airport, should be changed back to mandatory mask wearing fire everyone above 5 years of age.
