The flight was excellent, the crew was super friendly. The only complaint I have is, 3 of my zipper handles were broken and there were 2 massive scratches on the back of my bag
Boarding took less than 20 minutes total. They offered free snacks and drinks soon after cruising. They offered more refreshments an hour before landing. This was a 3 hour flight. I haven’t seen this post-COVID. I will be flying KLM more often. The cabin was clean and flight attendants were very nice.
The flight was delayed. The aircraft was unclean. Promised seat was not given due to change in Aircraft. Not one crew on ground was in a position to give any response. Amsterdam Airport is AVIODABLE Over crowded. Over Expensive. Poor Services.
Terrible last row seats many seats available but no offer to move to better seat
They only had vegetarian food left on the flight which I wasn’t happy about. I didn’t get any food to eat at all.
Good food. Excellent crew service. Clean aircraft. Narrow seats and isle.
Delay, luggage didn’t arrive. Had to go the next day to collect it
The food was ok. The crew seemed like they were cranky. I had one guy get mad at me for passing in between the storage area to get to the other toilet. I can understand if it's not allowed but reprimanding me like I'm a student saying "This is the last time!" was not appropriate. During my meal time, there was a French family around me. No problems there but when we usually have meals, they are supposed to put their chair in the upright position. These people did not do it and the steward did not tell them to raise their seat in the upright position. However, I was told to do so! So, me and another person next to me had to eat with the monitor almost touching our faces. Furthermore, a lady in front of me was putting her feet up and preventing another elder passenger from putting her seat back. To make it worse, she was continuously hitting her back into her seat, shaking my monitor while I was watching a movie. A crew member did speak to her about it but then she accused me of pushing her seat forward! The crew member gave me a death stare and told me to stop pushing the seat forward. I did not even touch her seat at all, if I did, she would know it. Her boyfriend also stood up and tried to push her seat even further past the maximum decline to no avail. None of these people were reprimanded but the steward, some bald guy, was extremely friendly with them and did not even try to instruct them to do anything until it was time to land. I resisted the urge to really argue with them because I would have obviously been seen as the aggressor (I have no idea why). I hardly said anything on this flight except "more wine please" and "sorry" if I bumped into someone accidentally. Overall, it was an annoying flight and I had to resist the urge to yell at the steward and the people he was overly friendly with. The happiest moment of this flight was leaving it.
It was nice to be on a legacy airline, people try at least.
Seats actually fit a human! Snack options were a bit lame but that’s ok
Lufthansa automatically rebooked my wife and I when weather dalays interrupted scheduled flights, then got us adjacent seats.
Flight was delayed 2.5 hours. Planes cabin was very warm and uncomfortable
Mizerable experience as my flight was canceled and have to spend $4000 to buy new tickets
Agents at gate were not immediately available to solve problems and once they did they didn’t fix all the fight connections
We used Kayak to reserve our tickets and specifically checked the luggage option which was a more expensive option. When we arrived at the terminal we had to pay an extra $90 per suitcase for the three passengers. This has been a pattern for the past 3 years. Why charge for a more expensive luggage option, and the ticket price not include luggage?
The service was very good and the flight was super smooth. The seats could have been more comfortable for the price.
Flight cancelled instead of leaving Friday am now, maybe, leaving Sunday
one of the flight attendants on the Dallas to frankfurt leg was somewhat rude..
United has maintenance issues and can then never recover. No operations ability and simple issues always turn into multiple hours long cascading delays. Worst airline on earth.
Check in was chaotic with only one counter for business class and first class. The luggage conveyor belt at JFK airport was broken so the flight departure was delayed which made the flight stressful as I had a tight connection. Although the captain said they could make up the delay, they didn’t do so.
