KLM remains a quality flag carrier airline which maintains its standards whilst all their competitors are lowering theirs.
The baggage drop-off in Stuttgart is bad: after online check-in you cannot use the automated baggage drop off as indicated on the website. You can use the terminals but have to cue to 1 of three open and slowly working counters to drop the bags. took about 45 minutes wait time.
Great boarding, great short flight but no entertainment whatsoever and no wifi. Prepare to disembark by a staircase.
Seats were comfortable crew members support was very good but AVML ordered or selected by us needs a lot of improvement.
Flight left a few minutes late, but that's it. I wish the seats could be wider and recline more.
The baggage service at Malpensa was the worst ever. We wanted for over an hour without any information, they broke my suitcase, and the services of the local luggage services company was below any usual services level of a KLM partner.
Good experience, just i couldn’t connect me to the wifi
Was trying to change a flight but told that Canadian and local klm systems do not interact so they could not access my booking. Overall I like klm a lot but if it was important to change flights I would be very frustrated.
I travel frequently. The flight was late again... KLM should really try and be on time
Seats actually fit a human! Snack options were a bit lame but that’s ok
They lost my bag and I still have not received it
I don’t like that an equipment change caused my seat to change from 23A to 44A. The boarding was also delayed. The crew were excellent, however and very attentive. The food was not bad.
Old airplanes small seats expensive tickets, not as expected overall and not comfortable according to the price
They lost my lauggage and I STILL HAVE NOT RECEIVED IT. NO ONE IS HELPING! PLEASE HELP FIND MY LOST LAUGGAGE
I paid 3 this and dollars for two tickets. No food, minimum drink, confused service and very uncomfortable sear. There was zero difference between busy ness and tourist class. I received a pathetic apology
Old cabine without flat bed in business for a 12 hour flight is not acceptable
Everything went smoothly with Air France. There was a delay in departure which seemed to relate to the immigration services being short staffed.
Food could have been better especially the breakfast. Overall it was a good flight
I have used Air France and KLM many times it will help if they change their menu's feel like it's been the same for years!!!, Especially the breakfast. Overall the flight was good and enjoyable.
My seat was so uncomfortable, and the headrest was broken. Very very disappointing for the price I paid.
The flight was canceled. I couldn't get on another flight. Meal voucher wouldn't work. The whole experience was a clusterfuck.
Food was not great. Small seating area for business class
United was excellent. We had very good experience flying the carrier. Certainly. We will opt to fly them for sure. Lufthansa is out.
Mizerable experience as my flight was canceled and have to spend $4000 to buy new tickets
There was a little turbulence taking off and landing but mostly it was too late for me to make my connecting flight to Greensboro. Everything else was excellent.
For my wife to be seated with our two children they put them in the last row on the plane where the seats don’t recline very much. The seats in front of them reclined fully which is basically in the lap of the last row which made it difficult to eat, move or watch the entertainment provided.
The seats were very nice in premium economy. The service was good. The flight was slightly bumpy. Would have appreciated more updates from the pilots.
The service was very good and the flight was super smooth. The seats could have been more comfortable for the price.
I missed my flight and had to buy new tickets Rome- Boston
Crew was great! Good meals. Had room to stretch out
the snack at the end was an improvement of previous flights of a year ago . crew were responsive and gave good service
I was rescheduled when I missed my flight due to border clearance issue
Better to not serve food if those are the options
Better entertainment & food options more may be adding chicken option or on vegetarian side good quality pasta
Ditto to what i said earlier. I thought my earlier response included this flight too!
The flight was clean, boarded on time, provided priority boarding since I checked in my carry on. The food was ok, it could have been better. The worst experience was one of the flight attendant talking rudely to the passengers sitting in the seat in front of me. Those passengers spoke broken English and might not have had enough experience flying, but that is no ground for any disrespect. It is the attendant’s job to be respectful to all passengers, of course if someone misbehaves with them. I don’t think this couple misbehaved with anyone on the flight.
The advance business class boarding got us onto the bus to the plane slightly ahead of the economy class but all of us scrambled to climb the stairs onto the plane together. Business class on this flight consisted of only an empty seat between three seats economy style seats. Good thing it was a short 1hr 20 min flight.
The crew was extremely supportive and helpful for my mother that needed wheelchair support.
I did not like ANYTHING about Discover....see my previous comments regarding our trip. I will do everything possible never to fly with Discover again!!!
There was nothing wrong with the handling of the flight MUC - YYZ - the crew, from the cockpit down, just did there job, nothing more! What a sharp contrast to the crew, from the gate to the flight itself on the flight YYZ-SJO- you could tell, they liked their job and it showed - nothing extraordinary - the just created a pleasant atmosphere
Without any prior warning, I was seated in a row just in front of an exit row (27F), and I had no idea that my seat would not recline. However, the person in front of me did recline her seat, reducing my space. And because I could't recline to regain some space, it was my WORST flight ever.
I’m an Iberia fan but this time They dropped the ball. I went from ALC to MAD to LHR. Boarding in ALC was by group… to get you in a bus. Then we sat for almost an hour when most people had connections. When we landed in Madrid we did so and they put us in another bus almost like if they wanted to make people lose their connection. We made ours by the skin of our teeth but our luggage did not. And on top of this we had to listen to the pilot bragging about Iberia being punctual. To be true we made it on time to LHR but we are Still waiting for our luggage
Transportation from gate to airplane was poor we stayed in hot bus for 20 minute no vantilation
This is where i leave an airline review. Test test test!
business class food was pretty average otherwise it was a good experience
okay, will recommend from PR to Madrid, faster turn around
I fly to BNA with BA often and this was the worst experience. Arriving in nashville, check in was 1.5 hrs long in the queue with 1 very slow girl at the desk. When more staff came they only catered to priority customers. When all priority were checked in, instead of filtering from the top of the line they took the people from the end, the people who had been queuing for 5 mins vs almost 2 hours. The flight was delayed, for no good reason other than the staff took forever to do anything. At the gate there was zero organisation, we asked the crew what the delay was and they confirmed it wasn't the plane and it was the ground team. One of the flight attendants was one of the rudest I have EVER encountered, that man clearly hated his job, and people...I wish I'd got his name. Food was disgusting, seating was cramped. I've no idea what's changed in the last year but I'm truly shocked.
All went smoothly, no problems; friendly crew. I would have appreciated a head pillow ;)
The seats are just too tight. My husband's knees hit the front seat. Definitely need more room In economy.
Never made this flight it was unconfirmed by Iberia according to American Airlines This trip was a total nightmare, got to the airport in Wed March 8th after confirming all flights, only to be told by American Airlines that we are not confirmed on the flight. We met a pretty rude and unhelpful AA check in agent by the name of Ali. American said it was not their problem, contact Kayak/Chatdeal and sort out your issue.Chatdeal said all flights were confirmed and it is the airlines fault. So it went, we were kicked between American, Kayak and Iberia spending hrs on the phone- all said it is not their fault.Spent 9 hrs in the airport on Wed 15th trying to sort out. Luckily, we met a really nice AA agent Shawnna G who went way beyond the call of.duty to help us out. We were put the next day on Thurs 16th from DfW to San Paulo Brazil the onto Madrid!! Imagine that..10000 miles and 20hrs of travelling to get to Madrid from Dallas!! Our trip took 3 days to get there ..Wed 8th Thurs 9th and Fri 10th.Got there on Sat 11th, so lost 2 days of our vacation and a lot of emotional and physical stress on our 2 kids travelling with us.
