This leg of the trip was ok, though the check in agent could have given us assigned seats. I have a feeling though that agent could not as it became clear later on. Please see below. However, the leg from Zurich to San Francisco was horrendous. We only had less than 1.5 hours to transfer to a different gate using transfer train. We asked at the business lounge and were told to see the gate agent. When we went there there was a long line. As we approached business class desk, we were yelled at and the agent said "I will not talk to you". After a long wait, we were then told our seats will be assigned at the boarding time!!! After a time, the agent announced for volunteers as the business class was overbooked. We did get seats in the end but were separated at which point, we just decided it was not worth trying to ask for seats. I am not sure I will ever use Arrant Grant. I understand the Arrant Grant need to charge commission. However, what Lufthansa charged $10315.80 Canadian dollars ($7316.17 US dollars) was so much less than $12670.80 Arrant Grant charged me. I think commission of $5354,53 US dollars is too excessive. Also, I tried to upgrade to First Class and was told that we had upgraded once already and couldn't upgrade again. So, a terrible experience.
I got a fortunate upgrade to First Class. The trip was outstanding in every regard, with a particular shout-out to the crew, who were outstanding.
Only the dishtray thing. The leg room was reasonable but the trays sitting too long and space small no space with food plastci cover and utensil wrappers. It got cluttered fast. Perhaps provide tiny trash bags?..
Flying business class but the experience was that of economy class
Boarding was very slow and unorganized. As a result we were delayed for 25 minutes crew is not friendly. food , entertainment and service was mediocre I bought in flight internet and paid $42.61 it did not eben worked after 10 minutes and no one helped I would like a refund on that please
Flight was on time. Food was ok. Entertainment non existent.
Excellent excellent flight! I’m sure it helped that the turbulence and the weather cooperated, but the staff was wonderful. The legroom was perfect and my husband is 6‘1“ and he felt perfectly fine. Best flight I’ve taken in a long time.
Drinking water could be in more sustainable packaging than plastic bottles
overall the flight was good and we were happy they waited for us. However, our luggage didn t make it and this caused us a lot of problems.
There were multiple delays and the food was poor. Better food.
I like the stripes, the more color the better I think you could even make more contrast with the stripes by filling in colors that create visual effect. The crew on both flights were polite well dressed, alert, good looking and very friendly. I never had a standing in line anywhere long for entering or exiting to my seat and it’s nice that people don’t bring too much luggage on the plane. The one thing I find is hard to manage is when a family or in general just being able to book a free seat if it is not for a dog, it shouldn’t be allowed. Since it is already very confined space on a flight overseas this can create slight conflict because there are sometimes free seats, which people then can freely use after cabin doors are shut. On the return flight, it was dark and by accident I stood on a paper bag with food in it that was placed on the floor in front of a seat next to me. I belong to the lady across the aisle and I felt terribly sorry once I found out there was still desired food in the paper bag. So I felt uncomfortable for getting into this situation. Otherwise I had a great time.
Overall, we were satisfied with the Lufthansa flights to and from Rome/Zurich. Issue was the Frankfurt airport connection. It is HORRIBLE, but has nothing to do with the flight. Flight was very comfortable. Food was just OK. Staff was great and able to relax during the flight. Would definitely fly again!
The flight was delayed. No information was provided as to the reason for the delay. There was only water offered during the flight.
Check in could have been a little cheerful rather than dour
Pathetic service by underpriced, please call me back at the earliest
Swiss air was a short flight to and from Frankfurt to Geneva. The crew was nice, and the service was fine. Would be nice if they had wifi available.
Our transfer from one Lufthansa flight to another at Frankfurt airport was horrible - it was a tight connection with a long walk between gates and our first flight was delayed so we had to sprint the whole way and ask people in the border control line to let us ahead of them. We just barely the flight and were exhausted. I do not recommend a short connection in the Frankfurt airport.
Their service , specifically the way Lufthansa manages luggages is terrible
Nothing went well. Flight was calceled and had to spend extra non refundable money on a train ticket, which we are not NOT using because a new plane has come up but not for our friend who now has to sit on a 9 hour train journey, ALONE, with no one to talk to.
flight crew were excellent. Check in desk lady was rude Flight had no movies available due to software malfunction
Love flying Condor Seattle to Frankfurt. Very comfortable premium economy seats, great food and fantastic staff.
On 4 flights we had one good crew member. The seats are horrible, food not up to premium economy, but it is a budget airline. I was once told you get what you pay for, and in this case it was NOT worth it at any price
I did not like condor flight. The food was terrible.
I was about to leave for the airport when I saw an email that the flight was canceled with no explanation. They rebooked me for the following day.
You did not give me any refund or allow me to transfer my flight to another date when I couldn't take my flight. I lost 100% of our ticket price. I will never travel with you again unless you make good on refunding or allowing me to transfer the ticket cost to another Condor flight. I couldn't take my flight because we had a very sick cat who required surgery for a potentially fatal condition and who possibly had to be put down. The cat is a member of our family and we assessed we needed to be home, in part because we didn't want to leave our 2 children with the decision to put the cat down.
The flights & staffs were great. However, Frankfurt passport control was terrible: long line, unsupportive airport staff, I would have missed the flight to SFO had not my fellow travelers let me get to the head of the line. An hour and 40 min connection time is way too optimistic for getting into (out of) Schengen area. A 3 hour layover time would be safer but not without some stress.
Crew and seats were ok. Food was just simply terrible.
The flight was fine, only issue my friend had was how small the seats were, it's a 10 hour flight so it becomes a bit of an issue when you're sort of cramped.
Based on some reviews, my expectations were low. I must say, the experience in Premium Economy was terrific. Comfortable seat, food was good and service was consistently good. I would certainly consider Condor again.
We free from Zurich - Frankfort- San Francisco. Our first plane was delayed. We were lucky that they held the plane for the second part of our flight, but our bags didn’t make it on the plane. Waiting for the bags and submiitjng a claim added time after a long flight, and I will have to drive back to SFO to get out bags.
