Web site needs improvement Plane was clean and modern Lay Flat beds were hard and not to comfortable (business class )
Overall, everything was fine—the service, the food, and the entertainment—but the boarding process in Lisbon was a total mess. I’m not sure I’d fly with TAP again. It’s absurd to have to pay for good seats at the front of the plane only to board last; the overhead bins above your seat are likely already full thanks to passengers who boarded earlier—even though they might be seated at the back of the plane. I will think very carefully before flying with TAP Portugal again; it seems to me that they need to review their boarding process. I understand the logic of filling the plane from back to front, but the seats at the front are more expensive. Horacio Rodriguez
Boarding was delayed by one hour because cleaning and catering crews did not board the plane in time. Take off was delayed for another 40 minutes because of "rush hour scheduling". Vague descriptiion. My in-flight entertainment system was stuck initializing. The flight attendant indicated that they could not reset it without resetting everyone's system. Overall, a miserable experience.
The cabin crew was very courteous, professional, and courteous. Great service!
Better leg room than expected in economy. Nice crew. Adequate bathrooms. Seat cushions a little thin, but recline well and have adjustable headrests. Best value. Liked having nonstop from ORD to Lisbon.
Excellent! Flight left a bit late but overall a pleasant experience.
Let’s be honest. You know you are boarding a flight where the seats don’t recline and you need to pay double the price for bread, gin and water. But beware, they test your tolerance to torture pre boarding. They call all British passport holders. Then tag cabin luggage to be checked. And the ground staff pretend not to know what is happening and just says - please ask the other staff.
The crew was excellent. The food was not good. I have taken many international flights and the meal was not good by comparison.
On-time flight. Nothing out of the ordinary. The food offering upfront could be better.
Of course food only if you pay and no entertainment. As always with TAP they collected hand luggage and you must check in. This happens mostly with TAP and is not acceptable because others are having three pieces or more. TAP should be consequent and collect hand luggage only from those who have more than one piece.
Great flight just took some time to board even when lining up early for the flight, even taking off took longer then expected.
ontime and super quick boarding and disembarking. I made it in 6 min from airplane through passport control to the train platformin Cologne. Amazingly quick airport.
Boarding was fast and efficient. The crew was super friendly. Since it’s a budget airline and it’s a short flight, I can’t expect food or entertainment.
If you buy a cabin luggage, but don’t need it for your kids, so you will end up with mixed priorities. And you will need to use non priority line
Boarding waiting outside in storm and rain is not OK
East check in and security. They are always delayed though. ALWAYS!
Amazed at huge number of people who hadn’t booked cabin bags with big troller cases and rucksacks, not being stopped, what’s the point in following rules or paying more if you don't have to bother?
It was a short flight (1.2h), and everything went smoothly.
Very good, everything went straight forward, boarding, during the flight, landing and all on time Well done
Due to long security check and no last call announcements from Gate staff, my family and 12 other passengers missed the flight.
Very efficient and excellent service. Nice amenities and beautiful plane. Elevated meals. Boarding could have been more organized. We missed our connecting flight due to EU entry but Lufthansa was extremely quick to rebook us.
Aircraft had fairly roomy seats on economy. Food was good (beef dinner).
Broken seat did not recline fully, broken footrest, no air vents, no electricity for charging devices, outlets for headphones or isb did not work. Rude crew. Horrible experience. Would never fly Lufthansa again
They did not serve my special meal request after departure of airplane
It was a very smooth and on time flight experience. The crew was really friendly and polite. We were well informed about the flight, etc.
Yvonne, was the flight attendant in my area. She was INCREDIBLE!
Delayed getting out for no good reason. Tight connect lead to a missing bag in Hamburg. Waited two hours at the airport to get the bag from the next flight.
Extremely tight connection in Frankfurt. Tickets with one hour layover are not realistic even with first flight being on time. Just barely made it and ran most of the way. 😬
Short flight. No food, no entertainment. Airport very busy but moved quickly.
Our trip was Lisbon-Frankfurt- Bangalore. When we reached Lisbon Check in there was not anybody at the Lufthansa counter. There was one and a half-hour delay before the aircraft left Frankfurt. The less said about the food the better. I had an Eco Saver ticket. Does it mean that beggars cannot be choosers' type of attitude to passengers is the order of the day?
