The in-flight experience was excellent, the meals served were high quality and plentiful. The cabin and seats were quite comfortable. However, the Turkish Airlines ground staff were less than accomodating. We made a group booking in November 2025, including (at that time) and unborn baby. Travelled in July 2026 - you would think TA would seat a 'group' together, but not so. On our flights to IST from SYD our family was scattered though the cabin. No bassinet for my grandchild but they said they could provide one at an additional cost. Did we want the mother to sit with the new born? Oh, that's an additional $420 one way because the bassinets only fit in the seats with extra legroom. Want the father to sit next to the mother and child? Add another $420 one way! Ridiculous!
Three screaming and crying children in business class made it very difficult to rest. The crew made no attempt to address the situation. I might as well have saved the money and flown economy. The parents were oblivious to the discomfort their children were causing. The lounge in Istanbul is wonderful, but did not make up for the misery on the flight. My business class seat power outlet was broken and I have a cpap. The crew couldn't fix it or move me to better seat. Fortunately , the passenger in front of me allowed me to plug into his power outlet.
Seats were very tight with poor legroom - and I am average height. During the 12 hour flight, tiny paper cups of drinks we're only offered during the super and breakfast services, with the crew nowhere to be seen in between. One of the bathrooms was out of order, leading to long lines waiting to use the remaining two available to the economy class passengers.
Good overall. Seat spacing a bit tight between IST and ISB.
Changed to older plane with old set-up in Business class.
PLEASE GIVRE US PERMISSION TO BOOK SEAT NUMBER EVEN WITH FEES
They changed the return flight to the next day and it interrupted the plans we had in our connecting city.
With a 4 hour delay its was a very basic flight which was just bearable. We were offered food vouchers for the delay and then they didnt work, so that was annoying. Also poor communication about the delay which got pushed out 3 times.
The seat did not recline and we called the stewardess, he forced it to recline, but when we landed, it did not come forward because the seat was broken. The stewardess came, He tried to do it but couldn't do it, the flight commander came and spoke to us in a bad tone, telling us to get out of here, she waited at the head and acted as if there was a child and we couldn't get up, it was very shameful, I don't even know if it's true, but she said if you don't get up, the plane will not land and will keep turning around. Then a passenger pushed the seat from behind and it worked. Then we wanted to talk to the supervisor again, but she did not come next to us. We fly so much and this is the first time we encountered such a style.
TK11 on Nov 25 IST-JFK everything was excellent crew was amazing so kind
