I had selected seats together for my family of three when I first booked my tickets in February. However, I realized only when I checked in at the airport that the seats I had selected were no longer assigned to us and we were completely scattered across three different middle seats instead of being seated together! After requesting the Singapore staff to have us seated together on a full flight, they managed to find something but it was right next to the rest rooms and the whole journey of 15+ hours was really unpleasant. They said that the seat selection isn't locked and the airline can reallocate the seats anytime. No one ever told us this and it was a terribly unpleasant surprise. Will avoid Kayak/underpricer and Singapore in future
Clean modern comfortable. Food could have been better, I only ate breakfast I wish they wouldn’t wake sleeping passengers who would rather sleep through dinner. No tea or coffee for breakfast
The flight crew was phenominal! We couldn't have asked for any better. They were experienced professionals.
It was a middle of the night changeover, so we were all ready for sleep. Staff were helpful and managed a few hours sleep. Food options were good.
Awesome! Was impressed with the hospitality and the thoughtful services. The cabin attendants were superb.
I requested an aisle seat and got a middle seat The flight gate was changed and the flight was delayed
It was a great flight Food was great Crew was spectacular
They made me check my carry on even though there was room We un boarded in a strange way but overall it was good
In general good, but the machine seems to be long in operation and some functions were restricted as e. g. Adjusting of seats.
Please have the artiste showcase of classic international movies. Please have better food. There was no dessert or yogurt in my Ind Veg meal.
Boarding was 2 hours late and then we were delayed another 5 hours on the tarmac. I'm sure the crew were also tired, but some of them were rather snappy. The special dinner I ordered was not served, and they only served a tapas box on takeoff and breakfast before landing. That was disappointing in premium economy. However United was good at rebooking my connecting flight.
We paid extra to check our bags ($90*2=$180) but our luggage remained in Frankfurt. VERY DISAPPOINTED as we were promised that our luggage would go to our destination. We had to pay 90€ to take a taxi back to the airport in Split the next day to get our bags so we would not miss our next step on our trip. We think we should be reimbursed for our checked bags. How can we coordinate this?
Staff and flight attendants were very polite. Flight was smooth. My seat on the plane was a bit broken so it would not stay in upright position but it was fine for the most part.
Lufthansa automatically rebooked my wife and I when weather dalays interrupted scheduled flights, then got us adjacent seats.
Agents at gate were not immediately available to solve problems and once they did they didn’t fix all the fight connections
We used Kayak to reserve our tickets and specifically checked the luggage option which was a more expensive option. When we arrived at the terminal we had to pay an extra $90 per suitcase for the three passengers. This has been a pattern for the past 3 years. Why charge for a more expensive luggage option, and the ticket price not include luggage?
The service was very good and the flight was super smooth. The seats could have been more comfortable for the price.
Flight cancelled instead of leaving Friday am now, maybe, leaving Sunday
one of the flight attendants on the Dallas to frankfurt leg was somewhat rude..
United has maintenance issues and can then never recover. No operations ability and simple issues always turn into multiple hours long cascading delays. Worst airline on earth.
Food was bad, and they used plastic for everything. For the amount we spent, it felt cheap and as if they were doing us a favor. They need to focus on true user delight, like other airlines such as Emirates, Cathay Pacific, and KLM do, and go above and beyond in terms of cabin facilities and passenger amenities (Earbuds, pillows, blankets were just cheap and completely useless)
Good but I don’t received my bags yet is been 5days still no update
I was rescheduled when I missed my flight due to border clearance issue
We upgraded to business class. First time on Air Canada business class and they ran out of the better prawn dinner and we got chicken. Beds not as good as on Quantas
Terrible customer service at gate in Frankfurt. We were promised a shuttle to connecting flight and a wheelchair at the gate. Neither happened. Gate agent told us to go away to the service center. Zero help. Rude.
Personnel was very polite! Food from Frankfurt to Vancouver was very good!
lufthansa flights are consistently fully booked and they strongly discourage carry-on luggage, making many passengers gate check
The flight had to return due to maintenance issues and then was cancelled
Flight was in business class on an older Lufthansa 747. Business class seats definitely old style. Flight attendants were a little curt but attentive. Movie choices did not include anything that would be considered new releases.
Our return trips from Lisbon to Vancouver were the worst flights I have EVER been on. Our seats from Frankfurt to Vancouver were most uncomfortable. The 'table ' was not only dirty but broken. My headrest ' support' too was broken, leaving a spot where a broken attachment poked at your head. My food was the worst food I have ever had on any flight. Staff....they all looked and acted as though they hated their jobs!! The Calgary to Vancouver wasnt much better. We had NO services even though we were told of complimentary beverages etc.. That didnt happen. I asked for window seats, assured by the ticket agent I was given a window seat...NOT. Please dont make me go on. Our trip from Vancouver TO Madrid was great......so we were most discouraged at the events of our return trip.
Lost our luggage, now two days and four $30 each taxi trips to airport and long lines in taxi queue because Lufthansa didn’t get it right, by not recognizing new delays between flights caused byEU new lengthy crossing requirements for non EU travelers, so luggage lost because traditionally methodical and orderly Germans not paying attention.
The flight on time, flawless check in and boarding process, the crew was very friendly.
It is ridiculous that Lufthansa weighs your carry-on bags. It's also ridiculous how strict they are about the 50 pound rule when you're flying overseas for nearly 3 weeks. The reality is, that if you book a business or first class ticket you get a $70 luggage allowance. It's bullshit that it's not about safety. It's not about regulation. It's about money. And that pisses me off. Furthermore, under price, which I assume was the travel consolidator for my ticket sold me some bullshit ticket that did not include to check luggage. What a bunch of nonsense. That's a scam. There shouldn't even be a ticket offered to Europe without checked luggage. I don't know how most people are, but now I'm gonna be very skeptical about using KAYAK again and flying Lufthansa. I think maybe it's best I just booked with the airline directly.
Crrew great. Seating space getting worse that worse. Food awful
Flight was delayed by 40min and when we eventually boarded, there was a mad scramble to save time. We were told no hand luggage would be accepted and it must be checked in. I was on a connect flight so wanted my hand luggage with me for the next flight. They were so rude at the gate and didn’t want to let me take my cabin-approved bag on board. I had to go buy a bag and transfer the essentials to take into the double connect flight. Once I was on board I saw there was ample space in overhead bins. I asked to go fetch my bag which was literally outside the aircraft in the walkway. That was not allowed. On board, Lufthansa is actually a low-cost airline for continental flights. Buy your own snacks. This surprised me because they are part of Star Alliance Airlines and on my domestic flight with SAA I received a drink and a snack box with sandwich and dried fruit on a 55min flight. The seat pitch on Lufthansa is also smaller than for the Middle Eastern and Asian airlines so comfort was not great for me who is 1,85cm tall. The third connection with SAA was a dream - friendly staff, quick and easy boarding and overall pleasant experience.
Staff was good on flight - helpful and pleasant. Food was good too. Bathroom situation not good - long waits even though we were in Premium Economy. Transit from previous flight was horrendous in Frankfurt! Aircraft taxied forever after landing, bus ride from plane to airport building was forever, then had to take train to Terminal Z, had to walk miles to get to Security Check, lines were unbelievably long, then further walking to gate. Barely made it even though I had a stopover of 1 hour and 40 minutes!
In business on the top-deck of an overnight transatlantic flight. A family with uncontrolled young children were there too. All night they were running around up and down the walkway while squealing . . .
Lufthansa was great, out of my own financial limitations I had to be in economy, it’s really tough on my back for long haul flights
Aircraft felt very old and business class was not as nice as on other airlines. Also 3 of the 4 flights on this trip were delayed.
Generally OK. The very worst part was the food we were served (on a special diet) which the crew apologised for and said they took photos for there managers. This flight was using a code-share from Discovery Airways, so perhaps not Lufthansa's direct fault. The general food was far better but definitely not plentiful unlike some other airlines. Otherwise it was a nothing special experience unlike the superb time we had last year for a similar route on Cathay!
Crew and seats were ok. Food was just simply terrible.
The flight was fine, only issue my friend had was how small the seats were, it's a 10 hour flight so it becomes a bit of an issue when you're sort of cramped.
Based on some reviews, my expectations were low. I must say, the experience in Premium Economy was terrific. Comfortable seat, food was good and service was consistently good. I would certainly consider Condor again.
Missed connection due to no fault of our own, rude staff across the board, nearly 4 hrs in line for Condor service desk to ‘rebook’. Paid $5000 just to be lucky enough to get home next day.. will never fly with condor again.
The worst experience with an airline in my 50 years of flying.
The flight left 1.5 hours late but there was no information about the delay. My business class cabinet had two small children who cried much of the trip. Service seemed rushed.
I didn't like breakfast, I prefer plain rolls with butter.
Part of our luggage was lost and we had to wait 48 hours before receiving it. Also someone had to wait in the hotel to get it!!! Frustrating & disappointing
Condor computers constantly shut down. They had to book entire 747 off one computer. Condor does not leave enough time for their own scheduled layovers in Frankfurt. It is not possible to get through customs and to the gate on time. Both trips were a mess. Condor was so bad that they had to book half the people on Lufthansa to complete their journey. I do not recommend Condor for any reason for anyone.
We missed our connecting flight in Frankfurt due to being stuck in the passport line for two hours. Condor said they would not help us because we had a one hour layover which is enough time. When I explained that the line took two hours, they acknowledged that the line is that way but that is the airport and not them. We are now stuck in Frankfurt for two days and it has cost us $500.
