The plane was postponed for over 2.5 hours, which meant that all four of us missed the check in time for our ongoing trip to Melbourne. We had to buy new tickets for 4 people as we had to forfeit the ones we had. The cost was really unfair. i understand that it was snowing during the first leg of the plane for that morning. Surely the cost could have been shared by the airline and not all by us. I could have bought insurance - but you can see how much I travel. I will need to chose more trustworthy airlines.
Generally a good experience except for boarding in Naples on the flight back to London. We were all standing around for at least 20 minutes maybe longer as there was no seating.
Seats, WC,sizes for today's generation adults, and if technical problems arise a complimentary coffee, water nice for waiting one hours, the rest is perfect (pilot and cabin crew)
Usual issues with flight delay. Perennial problem of travel by plane.
i didnt go this was a hacker booked this flight on my debit card !
The flight was delayed for over 1 hour. The boarding process is appalling making you wait for 30 minutes in the passage leading to the outside door without any seats.
All around poor experience. Barely got on flight because it was ostensibly overbooked. Forced into checking a carryon bag with empty overhead compartments. Nickeled and dimed. Charged for coffee. Despicable.
Staff had been really impolite at the boarding area and for both ways charged high extra fees without a reason. For the check-in luggage which was measured 3.5 kg and was confirmed by the stuff to cost 40 € , 60 Euros had been purchased from our credit card. When confronted staff did call us both liars and claimed to never have announced anything. Flight back , when not wanting to press a backpack in a measuring metal instead of hand measuring , staff got angry that one did not follow her order, which was than escalated by the team. Although carrying a baby anyways staff did not offer any help in the unreasonable process and than charged again extra money. Cabine crew has been friendly but this experience LL lead to not booking easy jet at all in the future. Check in process in Edinburgh anyways chaotic,to the family check-in and disabled check-in everybody else was guided for check in process, so people just getting in between each other, not possible to monitor your own stuff.
EverEverything was actually great. Except one of the male flight attendants had the worst BO and needed to shower and wear deodorant. It was horrible.
Speedy boarding is a waste of money when they herd you on to a bus and take you to the plane and it turns in to a free for all …very unsatisfactory
Our Lufthansa flight MUC to IAD was cancelled 90 minutes after boarding requiring a night in Munich. Nightmare.
Had a delayed flight that caused me to miss all of my flights. Supposedly I was rebooked. When I got to my next connecting flight there was no ticket for me. I spent hours working with an agent. And they still couldn’t get it right. I will arrive home more that 24 hours later than my original schedule. Totally inept and frustrating experience.
I've yet to be on an Air Dolomiti flight that hasn't been delayed, but other than that I've really enjoyed flying with them
The business class seats are very narrow for the cost
The airplane, although a very new model, does not offer a standard outlet plug, so when my computer battery died after 2 hours, that was it. It seems bizarre that they would offer only USB outlets.
Everything was great except the boarding process is very disorganized (especially for a German company). The pre boarding lounges were average at best. Otherwise, everything else was excellent!
The turn time for a connecting flight from Europe to the US was only 40 minutes. We had to run through the airport, wait in passport control and the barely made the flight. Also, were were told at the counter that the maximum carryon weight was 9KG and were forced to check our two carryon. When we got to the gate, the size allowable was 11KG. Both checked pieces did not make the connection and are delayed two days. This all happened because of the 40 minute landing to takeoff time difference. When I asked the counter people about this being too tight, they said Lufthansa has a problem with this as it happens all the time.
Forced me to check my bag and the lost it. Uncomfortable seats No charging capability in under-seat outlet USB charge was incredibly slow Video entertainment was slow and unresponsive Drinks were tiny half-filled glasses, even coke.
They did not let me get on the plane because to enter Korea I had to have the K-eta which I did not have, I did and it arrived 45 minutes after the plane took off. Because you cannot check in through the web page nor do you notify me of the document. If they had let me get to Munich. I would have been able to complete my trip and not have missed the flight to South Korea
The flight was cancelled. I asked Kayak for a refund by email. No answer.
