To not even provide water without overpaying for it was disgraceful.. being crammed in a bus to the plane also unpleasant.. as an Australian I will never fly easyjet again.. just awful
The plane was postponed for over 2.5 hours, which meant that all four of us missed the check in time for our ongoing trip to Melbourne. We had to buy new tickets for 4 people as we had to forfeit the ones we had. The cost was really unfair. i understand that it was snowing during the first leg of the plane for that morning. Surely the cost could have been shared by the airline and not all by us. I could have bought insurance - but you can see how much I travel. I will need to chose more trustworthy airlines.
Generally a good experience except for boarding in Naples on the flight back to London. We were all standing around for at least 20 minutes maybe longer as there was no seating.
Usual issues with flight delay. Perennial problem of travel by plane.
i didnt go this was a hacker booked this flight on my debit card !
The flight was delayed for over 1 hour. The boarding process is appalling making you wait for 30 minutes in the passage leading to the outside door without any seats.
All around poor experience. Barely got on flight because it was ostensibly overbooked. Forced into checking a carryon bag with empty overhead compartments. Nickeled and dimed. Charged for coffee. Despicable.
Staff had been really impolite at the boarding area and for both ways charged high extra fees without a reason. For the check-in luggage which was measured 3.5 kg and was confirmed by the stuff to cost 40 € , 60 Euros had been purchased from our credit card. When confronted staff did call us both liars and claimed to never have announced anything. Flight back , when not wanting to press a backpack in a measuring metal instead of hand measuring , staff got angry that one did not follow her order, which was than escalated by the team. Although carrying a baby anyways staff did not offer any help in the unreasonable process and than charged again extra money. Cabine crew has been friendly but this experience LL lead to not booking easy jet at all in the future. Check in process in Edinburgh anyways chaotic,to the family check-in and disabled check-in everybody else was guided for check in process, so people just getting in between each other, not possible to monitor your own stuff.
EverEverything was actually great. Except one of the male flight attendants had the worst BO and needed to shower and wear deodorant. It was horrible.
Speedy boarding is a waste of money when they herd you on to a bus and take you to the plane and it turns in to a free for all …very unsatisfactory
As a disgruntled customer of what was previously Alitalia – an airliner I'd sworn never to use again after a disgraceful experience dating several years ago – I had little expectation of its successor ITA Airways. The experience was just fine: short flight poorly managed at source – departure time changed twice well ahead of the travel date, boarding was needlessly chaotic and slow – and the flight upgrade option was ludicrously expensive, but overall the flight per se was all right.
Unfortunately my premium economy seat had no power or entertainment screen and the crew took a long time to confirm nothing could be done
Most of the crew was very nice and made the trip enjoyable. Too bad I had 11 hours connection time. It was supposed to be only 4 hours, but my original flight was cancelled.
Crew was very good, cabin comfort was what was expected for the price point. The food was not very good, too many carbs.
Good flight. Good boarding. Luggage handled properly. Seats are small for business class. No wine or beer offered. Just regular crunchy snacks. Not much for a business class flight.
I paid for extra Comfort Seats that turned out to be regular ones and have asked for a refund. The bathrooms were filthy the entertainment screen didn't work the Wi-Fi didn't work the food was mediocre at best and the seat I was in was terribly cramped especially when the person in front of me put their seat back. You couldn't even open the tray table. The staff was inattentive. I do not intend to take ITA ever again
Flight late but they were nice and food is pretty decent. The seats could use updating.
ITA does not allow free seat selection even in business class, if you don't want to pay extra for the seat they assign it to you during check in. For me it was seat #8 in both ways. It's last seat in business class with smaller space, close to kitchen, toilets and closets for supplies. WiFi didn't work at all. ITA is lower coaster, better to buy premium economy in regular company (AirFrance, Delta, Lufthansa, United, etc) than business in ITA Airways. ITA - never again
The flight attendants weren’t friendly. They gave us yucky food.
No complaints. Everything was fine. Very glad I was in premium economy
Great food, service, food and the small warm towel at the end was perfect. Only suggestion is warning people that you can’t make a one hour connect in Munich or you need to have longer between flight connections.
Very bad because the flight was delayed from Palermo to Munich and we lost the intercontinental connection in Munich to Orlando Florida. We arrived before the flight leaves but they did not took us into the plane. They did not give us any compensation for all the damage they made us by taking another plane to Washington DC and then fly in another connection ton Orlando. We had to experience a very stressful situation. We were very exhausted after all conflict. We need a compensation for this bad expirience. .
Our Lufthansa flight MUC to IAD was cancelled 90 minutes after boarding requiring a night in Munich. Nightmare.
The flight was 6 hours delayed, making me late to connecting flight. To make things worse, the hotel provided for 1 night stay due to losing a flight was unsanitary for human stay. Food was: old bread with pasta that seemed to have had canned tuna added to it and some kind of soup. Absolutely horrible experience.
I never made it to Rome, therefore I never made it to the Lufthansa flight. Air Canada cancelled its flight out of Raleigh Durham, I missed the connecting flight out of Toronto and after other airline mishaps took place and I had to give up getting to Rome and dissappointing the friends and family waiting for e in Rome. I am currently trying to get reimbursed.
The already delayed flight took an hour to find no-show passenger bags, which seemed long. Flight attendants only provided flight transfer information to a few passengers not all.
Had a delayed flight that caused me to miss all of my flights. Supposedly I was rebooked. When I got to my next connecting flight there was no ticket for me. I spent hours working with an agent. And they still couldn’t get it right. I will arrive home more that 24 hours later than my original schedule. Totally inept and frustrating experience.
We had the best help ever from the airport workers who helped us check in and get our luggage through even though the checkout was closed. We had gotten so lost that a 90 minute drive became 3 hours. They were fast and courteous and even helped with our rental car. Thank you to them!
Size of economy seats great. Food well not bad for airline food. Staff friendly, helpful, professional. Very impressed
Be aware that your carry on is no longer a carryon. They go by the weight not just the size. Because we were forced to check them we missed our connection. Waiting over half hour at the luggage carrosol. Also, this added inconvenience happened because they "kayak" changed our itinerary knowing our connection was almost impossible, they wouldn't make different flights. Will never book the flight through KAYAK. USE the carrier for direct.
Love flying Condor Seattle to Frankfurt. Very comfortable premium economy seats, great food and fantastic staff.
On 4 flights we had one good crew member. The seats are horrible, food not up to premium economy, but it is a budget airline. I was once told you get what you pay for, and in this case it was NOT worth it at any price
I did not like condor flight. The food was terrible.
You did not give me any refund or allow me to transfer my flight to another date when I couldn't take my flight. I lost 100% of our ticket price. I will never travel with you again unless you make good on refunding or allowing me to transfer the ticket cost to another Condor flight. I couldn't take my flight because we had a very sick cat who required surgery for a potentially fatal condition and who possibly had to be put down. The cat is a member of our family and we assessed we needed to be home, in part because we didn't want to leave our 2 children with the decision to put the cat down.
The flights & staffs were great. However, Frankfurt passport control was terrible: long line, unsupportive airport staff, I would have missed the flight to SFO had not my fellow travelers let me get to the head of the line. An hour and 40 min connection time is way too optimistic for getting into (out of) Schengen area. A 3 hour layover time would be safer but not without some stress.
It was a short flight, maybe an hour long. Everything was handled great.
The worst experience with an airline in my 50 years of flying.
Condor computers constantly shut down. They had to book entire 747 off one computer. Condor does not leave enough time for their own scheduled layovers in Frankfurt. It is not possible to get through customs and to the gate on time. Both trips were a mess. Condor was so bad that they had to book half the people on Lufthansa to complete their journey. I do not recommend Condor for any reason for anyone.
We missed our connecting flight in Frankfurt due to being stuck in the passport line for two hours. Condor said they would not help us because we had a one hour layover which is enough time. When I explained that the line took two hours, they acknowledged that the line is that way but that is the airport and not them. We are now stuck in Frankfurt for two days and it has cost us $500.
Sitting in business class and the seats don't recline. No entertainment at all. Food was ok. It was an old Airbus.
