No leg room and no exit seats. Difficult when you are more than 2 meters in size
I like all the Support that I have received during my flight.
Flight cancelled at last time 3h before and it was unforgettable because we have working engagement and we need to go home. Im very disappointed for this flight
They flew us to Zurich and have us layover there for a night with very last minutes notice, so we had to wait at the airport for 6hrs.
Plane and luggage on time Too expensive No comfort Poor sandwich
They didn’t have enough meals for a few last row passengers.
No SMS receiver for the check-in, obliged to do again the check-in for the corresponding flight
even with delay upon departure, the crew managed to get us on time to Lux, nice relaxing and generous service.. Classic good quality products. The opening time for the drop off was a bit late.. long queue of passengers waiting already before desk opened.
Relatively good experience from the polite professionalism of ground and cabin crew to the efficient service on board. The quality of the food served was really good and the portions just right for the flight time.
Frankfurt airport customs for terminal Z is ridiculous. We've been through there twice. Each time we have stood in line too long, had a photos taken a total of 4 times, finger prints innumerable times. This was all suppose to make things faster. And having to do this even though our first flight was from an EU country was a waste of time and a great deal of frustration. It was better before.
There was stewardes who was walking up and down the alley and keep spraying room refresher on people heads. It was terrible. Not only was it keep filling on my face plus I smelled like a room refresher after all my all clothes.
The new buisness class pods are 100% worth it. Loved it.
Pretty bad. No welcome drink (the Lufthansa signature drink they advertised but did not serve). No 2 round of beverages. No coffee to end your meal. No snack before landing on an overseas flight. Mediocre everything and unattentive staff. Munich and Frankfurt as connecting flight airports are terribly big (20 min walk for transfer!) and confusing. Will not fly again.
how cold Sofia - Munich (first leg of an overseas trip Sofia to Boston, with transfer in Munich) not have any in-flight free snack and drink and one has to purchase those separately - at very overpriced prices at that, despite the high price of the ticket itself! I will will Ryan Air or Wizz Air and pay low-budget ticket if I wanted a zero frills flight. This is not acceptable. Coffee/tea and a mini sandwich or snack should be served on the 1st leg of an international trip with the airline.
No food available for purchase on a 2:30h flight around lunchtime… Lufthansa hand luggage policy and behaviour makes you feel you’re on Ryanair but paid three times as much
My premium economy experience did not live up to my minimum expectations. I've taken this flight twice in the last three weeks, and each experience was the same. The premium economy seat was worn and extremely difficult to recline. It took two people to return it to its takeoff and landing position. The food was OK, but for the premium that a premium economy seat cost, I expect a satisfying meal. Years ago, I looked forward to the experience of flying transatlantic on Lufthansa (I especially enjoy the hot towel before the meal), but this is not been my experience recently. I'm not going to use Lufthansa again.
Both of my flights on Lufthansa (coming and going) were cancelled. I was rebooted on united airlines, separated from my family/traveling partners. On our flight to luxembourgh we ended up in seats separated by several rows on the long flight, although we PAID to sit together. On the return trip we ended up on 3 completely different flights. When speaking to Lufthansa they didn't even acknowledge the outbound flights were cancelled. We were unable to meet with traveling companions in Chicago as we were flown to Denver. The quality of service, customer service and food between united and Lufthansa cannot be compared. The food on united was not attractive and the taste was similar to school lunch food. Not close to the meals I have had on Lufthansa. Hardly an equal "trade". I was unhappy with my travel experience on this trip.
Staff was nice. Plane was new and clean. The food/sandwich was horrible. Absolutely disgusting for a four hour flight. I’d rather not get anything.
