I like all the Support that I have received during my flight.
Flight cancelled at last time 3h before and it was unforgettable because we have working engagement and we need to go home. Im very disappointed for this flight
They flew us to Zurich and have us layover there for a night with very last minutes notice, so we had to wait at the airport for 6hrs.
Plane and luggage on time Too expensive No comfort Poor sandwich
They didn’t have enough meals for a few last row passengers.
No SMS receiver for the check-in, obliged to do again the check-in for the corresponding flight
even with delay upon departure, the crew managed to get us on time to Lux, nice relaxing and generous service.. Classic good quality products. The opening time for the drop off was a bit late.. long queue of passengers waiting already before desk opened.
Didn't make the connection as my primary flight was 3 hrs late, I had to basically beg to be put on a different airline to continue my trip otherwise I would have been sitting on the airport for 8 hrs
Very unprofessional treatment of customers - boardring on being unethical. Only cares about money and not the customer. If you use the swiss brand, you should deserve it - now swiss air doesn't deserve the swiss brand.
Best service we’ve ever experienced! Special thanks to the crew member who took care of us throughout the journey. It was truly a once-in-a-lifetime experience. We love Swiss Air!
The Swiss airline is excellent. Seats ate comfy, spacious and free wifi that I enjoyed a lot on my trip
Plane was empty on the first leg of the journey. Seats have very little space between seats. No entertainment.
OK they lost my hold luggage but notified me straight away. My main complaint, after losing my suitcase, I was told my cabin bag had to go into the hold because of it’s size. I, obviously, didn’t want this to happen bearing in mind what happened to my suitcase and when I voiced my concerns I didn’t get an explanation I was just told it would be taken from me on entering the aircraft. Looking around I was surprised to see many passengers not only with larger bags than mine but sometimes two or three bags,taking them onto the aircraft. In the end, nobody bothered taking my bag off me so I just walked on with it. The whole procedure was disjointed, poorly explained and not terribly efficient.
The flight itself was fine, but due to a snow delay my connection to Lisbon was delayed by six hours. Despite this, Swiss Air still managed to lose my luggage. Not acceptable. Someone else on the flight also lost their luggage.
Drinking water could be in more sustainable packaging than plastic bottles
Water bottles could be in more sustainable packaging than plastic bottles
It was much better than most airlines we have flown with. It remo des me Swiss Air 25 years ago.
Overall, we were satisfied with the Lufthansa flights to and from Rome/Zurich. Issue was the Frankfurt airport connection. It is HORRIBLE, but has nothing to do with the flight. Flight was very comfortable. Food was just OK. Staff was great and able to relax during the flight. Would definitely fly again!
Boarding was very good, crew attentive and friendly, seat size comfy, screen size nice. However, the seatbelt segment with the buckle is extremely short, which made fastening the seatbelt very complicated. Moreover, the bluetooth pairing of the audio system didn't work. It was not possible to have proper audio. The flight info software didn't work, too.
We sat in our seats on the tarmac for almost 3 hours due to storms. They would not give us water or a snack. We were to depart at 7.30 pm and it was about 10.30 when we took off. No dinner until much after that. Beef type noodle dish was terrible with about a teaspoon of beef in it. The breakfast sweet waffle with egg and sausage inside was horrible. An English muffin sandwich would have been much better. Food was the worst in all of our years of traveling the world.
They messed up my seat so I didn’t get the one I paid for
Put me on standby; flight was late; missed my connecting flight; disaster
My flight was delayed on my way to Germany. Luckily I was able to contact the airline and rebook my connecting flight. Some other passengers, who didn’t rebook, missed their connection.
Flight attendants were fine, seats a bit hard but I use a cushion for extra support. The only issue was it was a bit too cool and I needed to ask for and received and extra blanket. I survived!!!
Very few things and/or people are excellent. It was very good.
I never made it to Rome, therefore I never made it to the Lufthansa flight. Air Canada cancelled its flight out of Raleigh Durham, I missed the connecting flight out of Toronto and after other airline mishaps took place and I had to give up getting to Rome and dissappointing the friends and family waiting for e in Rome. I am currently trying to get reimbursed.
Crew was professional, attentive, and delightful. However, the plane was delayed more than an hour. I recognize this was not Lufthansa’s fault, but was inexcusable was that there were no Lufthansa reps meeting the plane to give quick info about gates for connecting flights and how to navigate getting to those gates, especially when it required going to another terminal, going through security, and then returning to the original terminal. This was egregious - other airlines routinely do this when an arrival is significantly delayed.
My flight was delayed and my second flight missed despite a three hour connection in Düsseldorf. My luggage was lost and it took three hours to recover which was actually unfortunately very much barely possible. I needed to rebook a flight that was three times the original cost of the original flight which now I need to go back and recover from the airline. Terrible experience,
Easy checkin, fast luggage drop off, quick boarding, early take off and arrival. The perfect flight! Thanks
Nice to have reclining seats for a change and great to have internet access
Tivat airport really needs to up its game W Eurowings needs to provide support at luggage collection
Delay after delay: no information besides what my Kayak app provided was provided about the delays. The plane was at the gate. Also, the gate, 100A, was incredibly warm, and the sun was beaming in. Boarding was disorganized with no groups announced.
Kayak - EDreams - Eurowings need to define clearer the hand luggage terms. I asked for add. hang luggage got charged by Eurowings for having add. hand luggage that was not included in my booking. I travel alot! I know the size dimensions never paid twice for hand luggage and cannot chase Edreams or put Eurowings in the wrong. Also there was severe delays on this flight. Issue getting bus on arrival and missed connections. Unfortunate will not use Eurowings
We checked in 4 luggage and only got 3 back & lost our 4th luggage. Our flight was from berlin sept 22. We arrived Copenhagen but only received 3 luggage. Missing 1 still 24 hrs after our arrival and our Cruise will be leaving tomorrow 9/24/2023. This is the second time that our luggage gets lost/delayed in Copenhagen
No food on plane.. flights scheduled 55 min..everything is very expensive on aeroport
Filthy plane, obviously not cleaned properly between flights, food crumbles in seat and carpet
Smallest seat I have ever seen. And they had a label with more Legroom but in fact where really tiny.
