The preboarding and the gate organizing management was poor, unorganized and mismanaged. While standing in the business line I kept getting ignored and the personnel kept checking in others, right in front of me until I finally spoke up and pointed out their clear signs of ignoring me while patiently waiting to be checked in. Once checked in the gate the personnel kept chit-chatting and not managing which group is to board, being totally nonchalant, unorganized and behaving amateur-like . Very unprofessional and unlike the quality the Austrian Airlines brand otherwise provides. The crew on the plane are always fantastic and the best. What a shame the crew on the ground was so mediocre.
Last few years I didn't not have great experience with United Airlines.
Most of the crew members were rude, flight arrived late and we missed our connecting flight, they damaged my friends suitcase so badly that two wheels had been destroyed.
We didn’t fly into Neuark , because it departed without us . We ran to a closed gate , and no staff to assist, then to a customer service center that was also closed, then briskly walked (20mins) to another customer center and got a ticket , waited 2 hours , got a flight to JFK instead, because of the time delay we Ran to catch our train home , and again our luggage arrived 3 days later delivery time at 3:45 in the MORNING!!!! Crazy!!!!!! Took a few days to shake off this disappointment of your service. You’re an embarrassment to customer service .
A bellow average experience. A delayed flight , no staff to assist , running and panic to connecting flight , 2 hour wait for customer service. No luggage when we arrived , luggage delivered 3 days after at 3:45 AM !!!! Much stress and anxiety from this experience. Please repair your Brand .
They never gave any meal during the flight. We’ve flown for years and then doing this now is ridiculous.
I paid for carry-on bag, but they did not let me take it on board, persuaded to check it in because the flight was full. I agreed to help them out, and they mixed up tag numbers and my bag got lost. I had very valuable things in there, and my whole vacation experience was ruined. I even asked the boarding assistant why the tag number was different from the assigned one, but they assured me it was alright and the bag will arrive to my destination. Nothing arrived of course. Incompetence of boarding assistants cost me the loss of all my things.
It becomes like Wizz air, no good, bad comfort and you should pay for 20kg bag.
Austrian business has no access to lounge Boarding is chaotic , mad scramble Business is just an economy seat in front Crew was very nice, attendants very friendly Bus to gate afterwards
Very bad experience with them and they canceled my flight three hours ahead and they just don’t care
Changed to older plane with old set-up in Business class.
PLEASE GIVRE US PERMISSION TO BOOK SEAT NUMBER EVEN WITH FEES
We were charged for checking in our bags! One bag per person was supposed to have been included in the ticket price, and yet Turkish Airlines charged us nearly $200 per bag!
Worse worse worse, i would not recommend this airline to anyone. Istanbul airport maybe State of the Art facility but staff is rude, only works if they get tips, and they push you to give tips even though my family had spent $50 in tips. Airline staff doesn't speak english so you really can't understand them. It was a nightmare travelling with Turkish. Never again.
The best food I’ve ever been served on an airplane. The security at the gate was frustrating as was the heavy editing of the films and television shows offered.
Great airline with excellent service! Only drawback was the meat served was overcooked on both flights.
Flight crew was very nice and we had a direct flight, which was great. My seat was very cramped, despite paying for the seats. The food was terrible and the check in process was a bit chaotic.
The seat did not recline and we called the stewardess, he forced it to recline, but when we landed, it did not come forward because the seat was broken. The stewardess came, He tried to do it but couldn't do it, the flight commander came and spoke to us in a bad tone, telling us to get out of here, she waited at the head and acted as if there was a child and we couldn't get up, it was very shameful, I don't even know if it's true, but she said if you don't get up, the plane will not land and will keep turning around. Then a passenger pushed the seat from behind and it worked. Then we wanted to talk to the supervisor again, but she did not come next to us. We fly so much and this is the first time we encountered such a style.
Multiple errors by Turkish airlines and Istanbul Airport kept us from making flight. Stuck in Istanbul!
I paid $15 to have WiFi, first it wasn’t working and it took 4 hours to connect and buy the WiFi, then I only had it for 5 minutes and couldn’t connect again. Waste of money and time
