Great flight just took some time to board even when lining up early for the flight, even taking off took longer then expected.
ontime and super quick boarding and disembarking. I made it in 6 min from airplane through passport control to the train platformin Cologne. Amazingly quick airport.
Boarding was fast and efficient. The crew was super friendly. Since it’s a budget airline and it’s a short flight, I can’t expect food or entertainment.
If you buy a cabin luggage, but don’t need it for your kids, so you will end up with mixed priorities. And you will need to use non priority line
Boarding waiting outside in storm and rain is not OK
East check in and security. They are always delayed though. ALWAYS!
Amazed at huge number of people who hadn’t booked cabin bags with big troller cases and rucksacks, not being stopped, what’s the point in following rules or paying more if you don't have to bother?
It was a short flight (1.2h), and everything went smoothly.
Very good, everything went straight forward, boarding, during the flight, landing and all on time Well done
Due to long security check and no last call announcements from Gate staff, my family and 12 other passengers missed the flight.
The plane was postponed for over 2.5 hours, which meant that all four of us missed the check in time for our ongoing trip to Melbourne. We had to buy new tickets for 4 people as we had to forfeit the ones we had. The cost was really unfair. i understand that it was snowing during the first leg of the plane for that morning. Surely the cost could have been shared by the airline and not all by us. I could have bought insurance - but you can see how much I travel. I will need to chose more trustworthy airlines.
Generally a good experience except for boarding in Naples on the flight back to London. We were all standing around for at least 20 minutes maybe longer as there was no seating.
We accidentally purchased twice the bags we needed. Our fault, but the ticket was not clear to us, and it asked us to purchase bags at checkin. When we notified them to get credit back at the airport, they said to contact customer service. We flew the flight and then contracted customer service. They said no credits after the flight has flown. Not customer service oriented at all. They know we didn’t check that many bags and kept our money for a service they did not provide. Be aware and very careful of what you are purchasing from them because they will not make it right if there is an error.
Usual issues with flight delay. Perennial problem of travel by plane.
i didnt go this was a hacker booked this flight on my debit card !
The flight was delayed for over 1 hour. The boarding process is appalling making you wait for 30 minutes in the passage leading to the outside door without any seats.
All around poor experience. Barely got on flight because it was ostensibly overbooked. Forced into checking a carryon bag with empty overhead compartments. Nickeled and dimed. Charged for coffee. Despicable.
Staff had been really impolite at the boarding area and for both ways charged high extra fees without a reason. For the check-in luggage which was measured 3.5 kg and was confirmed by the stuff to cost 40 € , 60 Euros had been purchased from our credit card. When confronted staff did call us both liars and claimed to never have announced anything. Flight back , when not wanting to press a backpack in a measuring metal instead of hand measuring , staff got angry that one did not follow her order, which was than escalated by the team. Although carrying a baby anyways staff did not offer any help in the unreasonable process and than charged again extra money. Cabine crew has been friendly but this experience LL lead to not booking easy jet at all in the future. Check in process in Edinburgh anyways chaotic,to the family check-in and disabled check-in everybody else was guided for check in process, so people just getting in between each other, not possible to monitor your own stuff.
EverEverything was actually great. Except one of the male flight attendants had the worst BO and needed to shower and wear deodorant. It was horrible.
Speedy boarding is a waste of money when they herd you on to a bus and take you to the plane and it turns in to a free for all …very unsatisfactory
Crew could have been more helpful in helping to find location to store luggage in overhead bins in order to expedite seating. Seating was cramped and uncomfortable.. Other than that it was a standard flight.
Flight attendant was very rude helping me out. Food was discussing did not eat any of it.
Flight was cancelled and rebooking was an hours long experience which required us to rent a cab, hotel room and fly the next day on a different airline with a much longer layover
Great experience, flight was on time and reached on destination on time .. very accurate and smooth experience
The booking I made 2 months in advance got changed the week before with another flight and had to pay more for seats and luggage. Not to mention hours and hours on hold to make sure my flight is still booked.
The entertainment screens need to be updated. Very difficult to navigate through with old equipment.
Good staff help. Seats do not have enough legroom. Bus from plane to terminal was annoying.
The business class seats are very narrow for the cost
Very cheap airline, with low quality services. Staff not particularly kind
One shocking event is worth noting. I told a crew member that someone in the row ahead of us is listening to their iPad without earbuds. She looked and me and said "yes, so?" I asked if that's now allowed in Lufthansa flights and she said that it is. If this is true, I don't know how Lufthansa plans to control the coming cacophony of people listening to different things at the same time and driving the volume ever higher to drown our their neighbor's personal device.
The flight was long and offered very little comfort. The seats were exceptionally small and quite uncomfortable, making it difficult to rest on a long journey. The onboard meals were below expectations, although the cabin crew was excellent throughout the flight—professional, attentive, and courteous. I understand the commercial pressures airlines face, but maximizing capacity by reducing seat size and comfort has become an industry-wide concern. While many travelers will continue to tolerate these conditions out of necessity, an increasing number of passengers will choose alternative airlines whenever possible in search of a more comfortable travel experience. Investing in passenger comfort is not only appreciated—it is also an important factor in long-term customer loyalty.
Worst airline. Nine hours late. Checkin agent was not helpful at all.
One bathroom wasn’t working and the other bathroom faucet wasn’t working.
Horrible. I was on flight AZ620 from Rome to LA. I paid over $4k for my business class seat and had a horrible experience. The WiFi was not connected for the entire flight and instead of being transparent with the passengers, the staff passed out WiFi vouchers and failed to let us know that the Wifi did not and would not work for the entire flight. Much worse is the terrible treatment from the manager of the flight attendant staff. I got up from my business class seat to use the restroom meant for this section. The flight attendant manager (I didn't catch her name but later learned she was the manager from another employee) started yelling at me that I couldn't use the restroom. I thought maybe it was busy. Then another flight attendant came to my seat and said that her manager thinks I'm not in business class, but I should let her know I am so I can use the restroom. I stood up again and before I reached the restroom, the manager was already yelling at me again to use the restroom in the back! She was judging me based solely on my appearance and assumed I wasn't business class. I had to interrupt her constant yelling to tell her "I am business class." She was racist and rude. I travel constantly for work, but moving forward I am never going to spend my money on an ITA airway flight again. Thanks to this manager, you lost a customer.
I am vegan, and the food was not what I expected it to be One meal was good, but the rest of the things were not very satisfying… I was disappointed in the food The flight itself was very smooth and everybody was very very nice… The boarding was very good
Very poor. The boarding was nightmare, We were stuck in line for almost an hour with no updates. The flight left 40 minutes late with NO information why. The entertainment system did not work and the seats in the back were not working properly (reclining)
Bad experience. Old food that wasn’t even covered. Flight was delayed with no announcement. Boarding gate very far. Rude flight attendants. Refusing to serve Coke Zero for a diabetic person. Refusing to provide diet sweetener for a diabetic. Refusing to provide milk for coffee. Very uncomfortable seats. Dirty toilet. Poor screen entertainment selections. Wouldn’t fly ITA again very bad experience overall. I paid for nothing.
Kayak was an utter disaster. They booked the tickets through a 3rd party and the 3rd party changed the dates of the flight without checking with us. They promised to change it back, but they never did, and I eventually had to dispute the credit card charge to get my money back and had to reserve through another website. NEVER use KAYAK again!
Crazy and confusing check in process for connecting international flights. Extremely uncomfortable seats in economy, bad in flight service with useless attendants, 10 year old movie selection, inedible food + only 1 full meal for 12+ hours long flight - 2nd snack was a cold bun with 1 slice of tomato and 1 slice of cucumber; 3rd was 2 breads - 1 hot and 1 cold. Finally absolute bad information on arrival time - in flight suggested we will reach at 12 AM until last minute, when we landed it was 1:15 PM
The crew was business like and not very friendly. It was very disappointing in that they handed out the meal at the beginning of our journey. Eight hours later, they handed a sandwich and a drink. During their eight hour break all they did was sit in the back, looked at their phone and read. They never came down the aisle during those eight hours and offered another beverage or to See if there was anything they could do for the passengers.
Condor computers constantly shut down. They had to book entire 747 off one computer. Condor does not leave enough time for their own scheduled layovers in Frankfurt. It is not possible to get through customs and to the gate on time. Both trips were a mess. Condor was so bad that they had to book half the people on Lufthansa to complete their journey. I do not recommend Condor for any reason for anyone.
We missed our connecting flight in Frankfurt due to being stuck in the passport line for two hours. Condor said they would not help us because we had a one hour layover which is enough time. When I explained that the line took two hours, they acknowledged that the line is that way but that is the airport and not them. We are now stuck in Frankfurt for two days and it has cost us $500.
The security check between our connecting flights at Frankfurt was a cluster. Horrible quality control with everyone cutting the line. We were in line for over an hour. Condor was nice enough to keep the gate open for us but it was incredibly stressful with two elderly women.
I used Kayak.com to buy plane tickets, which sent me to Underpricer. Immediately upon buying the tickets I started getting phone calls telling me that my "tickets were not guaranteed" unless I paid more money. I told them that if they've sold me on just the idea of a ticket, and not an actual ticket, then refund my money immediately. We argued, but they eventually said they would do that. They didn't, I refused the charge on my CC, the CC company eventually charged me anyway, and Underpricer still didn't cancel that ticket because I kept getting alerts to get on that flight. In complaining to Underpricer, they insist that it's my fault and that the most they can do is refund the fees. This company is using deceptive practices and harassing people, and the company needs to be banned from Kayak and from doing business in the US.
Horrible boarding set up on all flights (necessary to take a bus to the plane each time??) So cramped and they gave no water/drinks/food. Short flight, I know, but that’s cheap!!!
Planes are new and clean and staff is attentive. Food wasn't great and chair cushions were very uncomfortable for long haul flights.
There was one flight attendant who was exceptionally rude about the fact that they didn’t have any meatless options left when I told her I was a vegetarian. The boarding process was a bit disorganized and unclear but everything else was very good.
I missed my connection in Frankfurt and was booked to another flight to New York. Different destination and got downgraded from Business Class to economy. No Support from Condor at all. Very Bad experience
Flight 1.5 hours late; missed connection. Ground support for rebooking inadequate to the point of ridiculousness.
Every thing was fine. The food was lack luster especially after leaving from Italy.
