Flight was great, I’ll never be a fan of the seats of catering, but I can live with that for cheap flights. Boarded early, departed early and arrived early
Great flight just took some time to board even when lining up early for the flight, even taking off took longer then expected.
ontime and super quick boarding and disembarking. I made it in 6 min from airplane through passport control to the train platformin Cologne. Amazingly quick airport.
Boarding was fast and efficient. The crew was super friendly. Since it’s a budget airline and it’s a short flight, I can’t expect food or entertainment.
If you buy a cabin luggage, but don’t need it for your kids, so you will end up with mixed priorities. And you will need to use non priority line
Boarding waiting outside in storm and rain is not OK
East check in and security. They are always delayed though. ALWAYS!
Amazed at huge number of people who hadn’t booked cabin bags with big troller cases and rucksacks, not being stopped, what’s the point in following rules or paying more if you don't have to bother?
It was a short flight (1.2h), and everything went smoothly.
Very good, everything went straight forward, boarding, during the flight, landing and all on time Well done
To not even provide water without overpaying for it was disgraceful.. being crammed in a bus to the plane also unpleasant.. as an Australian I will never fly easyjet again.. just awful
The plane was postponed for over 2.5 hours, which meant that all four of us missed the check in time for our ongoing trip to Melbourne. We had to buy new tickets for 4 people as we had to forfeit the ones we had. The cost was really unfair. i understand that it was snowing during the first leg of the plane for that morning. Surely the cost could have been shared by the airline and not all by us. I could have bought insurance - but you can see how much I travel. I will need to chose more trustworthy airlines.
Generally a good experience except for boarding in Naples on the flight back to London. We were all standing around for at least 20 minutes maybe longer as there was no seating.
Usual issues with flight delay. Perennial problem of travel by plane.
i didnt go this was a hacker booked this flight on my debit card !
The flight was delayed for over 1 hour. The boarding process is appalling making you wait for 30 minutes in the passage leading to the outside door without any seats.
All around poor experience. Barely got on flight because it was ostensibly overbooked. Forced into checking a carryon bag with empty overhead compartments. Nickeled and dimed. Charged for coffee. Despicable.
Staff had been really impolite at the boarding area and for both ways charged high extra fees without a reason. For the check-in luggage which was measured 3.5 kg and was confirmed by the stuff to cost 40 € , 60 Euros had been purchased from our credit card. When confronted staff did call us both liars and claimed to never have announced anything. Flight back , when not wanting to press a backpack in a measuring metal instead of hand measuring , staff got angry that one did not follow her order, which was than escalated by the team. Although carrying a baby anyways staff did not offer any help in the unreasonable process and than charged again extra money. Cabine crew has been friendly but this experience LL lead to not booking easy jet at all in the future. Check in process in Edinburgh anyways chaotic,to the family check-in and disabled check-in everybody else was guided for check in process, so people just getting in between each other, not possible to monitor your own stuff.
EverEverything was actually great. Except one of the male flight attendants had the worst BO and needed to shower and wear deodorant. It was horrible.
Speedy boarding is a waste of money when they herd you on to a bus and take you to the plane and it turns in to a free for all …very unsatisfactory
We particularly liked the cabin crew who assisted us in understanding how to use some novel features of the seats at the front of the premium economy cabin. The flight attendants were uniformly friendly and helpful. My only complaint, which I didn't include above, is that for the additional cost of premium economy, the seats and amenities weren't that different from regular economy to justify a roughly $5,000 price difference. We still had three row seats and no out the window view whatever. I have already mentioned in a previous review the disaster of Lufthansa not recognizing the inevitable delays in transfer flights due ti new EU regulations for non-EU travelers. We missed flights, lost luggage and spent the first three days of our vacation in Bologna taking cab trips to the airport to see if our luggage had arrived, which it finally did. On a more positive note, the United employee who was assisting passengers at Gate 18 in Washington DC, boarding for Boston, went out of his way to help us book another flight when we missed our first one to SFO due to the transfer delays caused by US Customs. He appeared of middle eastern descent, was extremely kind and helpful when we were stuck without any flight--he got us one shortly afterwards.
The young woman lufthansa agent at the gate was friendly, kind , helpful and professional. Answered my question respectfully and extremely helpful. She also spoke excellent english. I would rate her a ten for outstanding on a scale from 0 -10. Excellent customer service.
Great food, service, food and the small warm towel at the end was perfect. Only suggestion is warning people that you can’t make a one hour connect in Munich or you need to have longer between flight connections.
I was not expecting to deplane on the tarmac. A shuttle took us to the airport. All communications were in English and German. Staff was very nice.
Did not happen. Cancelled and rebooked on flight to Frankfurt and then to Berlin. Lost luggage at Frankfurt change.
Waited on tarmac 30 min before take off everything else was fine
Must deplane and take bus in Frankfurt. A big hassle.
We were upgraded to Premium Economy which was great, lots of space, great food, great seats, somewhat more attentive service.
Staff on board was cheerful. Airport staff was Ok, but the plane was late and the boarding by zones makes it very stressful because I was in the last zone and therefore wasn’t sure I could get my bag onto the overhead rack. Plane was FILTHY.
Multiple cancelled flights ended up cancelling the whole itinerary. Went on my own and booked directly the day of flight and am demanding full refund.
