The flight was delayed and the service was not good. All the new serve was beef and we don’t eat beef so we ended up buying our own meals at the airport twice.
Emirates is superb service. The A380 was very comfortable. The cabin crew is really helpful
Meals were delicious, however I got hungry between dinner and breakfast.
Very good!! If at all, the business class chair/bed was bit small!! It’s because of older plane- as was told!
Everything was superb, only bad point was that the fast track on London Heathrow arrivals was not handed out to me and I had to go back to the gate to collect it.
First Class on A380 was an incredible experience with a group of very attentive crew. The only flaw of this flight was the boarding process at Concourse C of DXB where no one was managing the queue. I was at Zone A but arrived when they were already boarding Zone C & D. There was no separate gate for Zone A & B to go through.
Flight got canceled without any prior information and it caused lot of trouble
The lounge Emirates uses at Jeddah airport is horrible even with the opening of the new section. Food selection is poor and never enough seating . Staff are not friendly. Boarding process at Jeddah always an absolute mess
The amenities offered in the Business class is far away less compared with other Air Companies. Emirates is going down in the competition pricing the same value as Qatar airways for example.
Over all good service but from Dubai to Delhi horrible service. Not happy
I like it very much it was a good experience with an excellent service
The food could have been better but everything else was superb.
Plane was empty on the first leg of the journey. Seats have very little space between seats. No entertainment.
Drinking water could be in more sustainable packaging than plastic bottles
Each flight we took was late with little or no updates or information.
My luggage did not make the connection and 4 days later I still have not received it.
overall the flight was good and we were happy they waited for us. However, our luggage didn t make it and this caused us a lot of problems.
Delayed two times Parked far Bad communication All connections list
Good BUT four days later I still don’t have my luggage. It never arrived. !!!!
There were multiple delays and the food was poor. Better food.
Food was terrible. Bamboo utensils are just not working out. A lot of plastic waste. Pillows and blankets were not good, a lot of static electricity. Crew did their job well.
The crew could deploy more customer focus and not frown when asked a question. I’m speaking of one lady in particular who raised a hand in my face for me to wait whe I tried to ask a question and never came back to me. Very unprofessional and rude.
They set someone on our assigned seats and we ended up finding seats for ourselves to ensure the family sits together.
Lufthansa crew both on the ground and in the sky were wonderful. I booked wheelchair service for all of our flights and it was handled perfectly. Kudos to all at Lufthansa.
Very efficient and excellent service. Nice amenities and beautiful plane. Elevated meals. Boarding could have been more organized. We missed our connecting flight due to EU entry but Lufthansa was extremely quick to rebook us.
Boarding was very good, crew attentive and friendly, seat size comfy, screen size nice. However, the seatbelt segment with the buckle is extremely short, which made fastening the seatbelt very complicated. Moreover, the bluetooth pairing of the audio system didn't work. It was not possible to have proper audio. The flight info software didn't work, too.
boarding and flight very smooth. Crew very friendly and efficiant. Everything worked well
The plane delay due to a poor judgement of the pilot. It was the only flight that got delay due to fog.
Nothing can I say I liked. Food was horrible. Entertainment system didn't work. Crew's attitude was bad. They all were Chinese and wanted to speak Chinese. Baggage missed my connection at Frankfurt even though it was more than 60 minutes for my connection. It came in the next flight of 3 hours later at 16.15 Portugal time but they said they will deliver to me next day. I requested them that I had to go to a dinner meeting so needed clothes and there were medical documents in the bag which I needed for my Doctors appointment on the next day morning. But all no use. Then I had to take taxi, go to airport at 9PM and collect my bags myself and brought bags to my hotel. Will avoid Lufthansa at any cost and same I will suggest to everybodyelse.
I missed the connection because the other flight was 1 hour late I had to take the train
