Lovely cabin crew. Prompt takeoff and early arrival in Pisa
The check in process and dropped bags was easy and the agent was so kind. I usually dreas that process and it can be uncomfortable and frustrating/difficult at times. I had a great experience
The flight was delayed by over an hour which seriously disrupted my plans in Milan.
The workers checking passengers from the boarding gate stole money from people whose luggage was perfectly fitting inside the carry-on sizer.
Queuing for quite a while despite using the "speedy boarding".
First -the flight was late - more than two hours Second, not even a bottle of water at bord to give for free for this inconvenience. Three-at landing ive realised that I've lost one of my ear plug headphones and been very desperate to find it with my torch, the crew not helped at all more than that they asked to leave the plane as everyone did before me. This was the last flight from that day- extra 5 min for me with a bit of help from crew - would have bring a super review. I guess this days humanity disappeared!
We accidentally purchased twice the bags we needed. Our fault, but the ticket was not clear to us, and it asked us to purchase bags at checkin. When we notified them to get credit back at the airport, they said to contact customer service. We flew the flight and then contracted customer service. They said no credits after the flight has flown. Not customer service oriented at all. They know we didn’t check that many bags and kept our money for a service they did not provide. Be aware and very careful of what you are purchasing from them because they will not make it right if there is an error.
Delayed almost 2 hours sitting on plane. No updates at all from flight deck and virtually no updates from cabin crew
You booked my 7 year old son to sit on his own without his mum and dad in s separate row between two unfriendly adult strangers. The plane was disgusting and dirty, aisles and everywhere sticky. The lounge waiting area was filthy carpet and had insufficient seats so we had to sit on it to wait for 35 minutes and my 7 year old sone played on this filthy lounge carpet. The outside of the plane appeared clean. The pilot was helpful with the route and what to expect weather etc.
Staff had been really impolite at the boarding area and for both ways charged high extra fees without a reason. For the check-in luggage which was measured 3.5 kg and was confirmed by the stuff to cost 40 € , 60 Euros had been purchased from our credit card. When confronted staff did call us both liars and claimed to never have announced anything. Flight back , when not wanting to press a backpack in a measuring metal instead of hand measuring , staff got angry that one did not follow her order, which was than escalated by the team. Although carrying a baby anyways staff did not offer any help in the unreasonable process and than charged again extra money. Cabine crew has been friendly but this experience LL lead to not booking easy jet at all in the future. Check in process in Edinburgh anyways chaotic,to the family check-in and disabled check-in everybody else was guided for check in process, so people just getting in between each other, not possible to monitor your own stuff.
