Old 777 on this route uncomfortable and in need of updating.
Frankfurt airport was awful! Brand new airport with modern technology but a process that does not keep up at all. Attitude of staff at the airport also disgraceful but that is normal in Germany. One security gate in the middle of Monday and machine clearly not working well. Immigration has 2 staff with serious attitude.
Seat did not recline at all, wi-FI did not work at all. Those are both very unfortunate for a 14 hour flight. Crew and food was of course very nice as always.
The food options were excellent for Economy. It was difficult to find the lounge after clearing security and boarding was clunky
My favorite airline when traveling to the UAE. Great food and great service.
The first class experience was great but Frankfurt airport is very confusing. Badly signed all round. Boarding was not pleasant and check in staff was arrogant.
The food on this flight was just terrible. I have a wheat allergy so when booking I ask for gluten free options. The food given was inedible. The bread rolls were rock hard. Once board I was given one and the only thing I could do was eat the chicken slice and piece of tomato on it. Also given was 4 small cubes of fruit, 2 watermelon and 2 pineapple and a bottle of water. My husband had a regular meal and found his very average. Then the evening meal was also disappointing! Some dried out fish with spinach and 3 sticks of dry white sweet potato. No sauce …. 😳 again, the same fruit and water. The passengers had to wait a long time for the dinner food to be served. My husband just wanted to eat and go to sleep so he was a bit annoyed about that. We got off the plane and I was feeling quite hangry. Not enough food or a good eating experience. Emirates used to be a flight we looked forward to… now we are considering looking at other companies for the future.
Amazing service and food. However I didn’t get chance to choose my own seat which bothered me a little.
Quality and tasty Food and service, bigger seat comfort and leg room, etc.
We purchased extra legroom seats for both legs of flight through budget air. Seats were not honored by emirates. Had to spend frustrating hour to get seats we paid for on first leg to Dubai. Second leg to Jakarta were denied and had to sit in middle seat. Had to spend hour on phone yesterday to try to get refund. We’re told needed to send copies of boarding passes of which already threw away first leg boarding pass. Very very frustrating. This happened as well one year ago with emirates.
Lobster starter in business class was not good, tough, served cold, and without butter. Movie selection was missing latest releases, did not offer older classic, high quality movies
Seating is terrible, having seats so crammed is unacceptable for a 15-hour journey. I cannot stress enough how uncomfortable it is to sit in such an aircraft. Leg space is roomier in a domestic aircraft. I have not experienced this kind of crammy seating in domestic flights either in the US or other international airlines overseas.
Do not overbook flights and kick out confirmed ticketed passengers :-(
Overall experience was OK. Seats were truly uncomfortable for such a long flight. Food quality was mediocre at best. The staff was great though!
Food was good, attendants were friendly. Seats were not comfortable. Did not receive any amenities such as eyemask or earplugs that would have helped sleep. Additionally a large group of passengers boarded very late into boarding and were a disruption for almost the whole flight. Flight attendants did their best but the kids were making so much noise, kicking seats, and half the time no adult was sat with them so they weren’t being managed.
This was a really enjoyable flight. Even though I was in economy, I had a great deal of leg space, I had a nice meal, and the flight staff was helpful and friendly. A really great flight.
Vistara i bought a biz class fare but a few days before vistara always changes my biz class flight to economy .. happened to me 4 times .. seated could be wider .. boarding could be more organized .. crew did their best but not enough resources all in all very poor experience Qatar Delhi .. only complain .. no clear signage to lounge for transferring pax .. its a Delhi shot coming.. no feeling of exclusivity for biz/ 1st class pax.. but everything else was much better .. once i boarded Qatar .. i loved it Qatar to Washington .. only complain i boarding .. too crowded .. no separate area for biz/1st class should hav completely separate area for upper class.. security is stifling pax comfort by the gate ..but everything else was great
I didn’t not pay to fly with American Airlines!!!!!!!they are the worst!!
Air hostess crew was not around much to collect trash. They skipped me a few times on coffee and water. One time I was not give my drink, (sparkling wine) until I was done with my meal. I have no idea why I could not have received it on time. The flight was fine but the crew was rare to be seen except for food service.
It is an international flight so food, entertainment and blankets is minimum requirement. Also cleanliness was very poor.
Doubled charged me for luggage and lost $520, dug much into my travel budget.
Limit the number of usage of wine or please arrange our seats. The passenger was drunk on this flight and not on Thiruvananthapuram to Abudhabi.
Awful the whole airline arrived to check baggage and board our flight and the airline desk was closed where none of the passengers could check in baggage, asked for a supervisor and was refused a supervisor, called the airlines from the airport and they refused to refund the flights for their actions in the airport, Etihad and Garuda Airlines absolutely horrible customer service all the way around.
Nice crew , clean cabin , food was delayed due to problem with the quantity .
I missed my flight ,staff unhelpful, they sat and watched me wait ,gangway door closed, English was a problem no announcement I was on time now I missed my month vacation ,lost 1400 bucks no refund I'm sick to my stomach
More leg space than other flights, but *maybe* narrower seats
Poor boarding with incorrect gate numbers. Poor service they told me to throw away brand new water bottles. Poor immigration officers most likely American who hates Muslims. Poor service in the plane with no Urdu language sign posted anywhere. Horrible seats with no comfort at all they think people traveling in economy are animals. Slow food and water services. Slow baggage arrival.
Etihad seems to have a very strict luggage enforcement. I am a very light passenger compared to other passengers which are mainly heavier. I do not understood why airlines enforce the weight restriction so strictly. I was overweight luggage of 1.5kg, but am probably 10+kg lighter than the average passenger. Other airlines are far more accommodating. Poor customer service as far as I am concerned. If weight is such an important issue to an airline they should charge passengers by total amount of body weight plus luggage. To me just ridiculous.
Excellent service and great help when i traveled with broken leg
Nothing was good. Everything needs to improve. Everything was abysmal. Needs lots of improvement. The check-in and baggage drop at the New Delhi airport was manned by disrespectful people, horrible experience. We will never travel by Etihad ever again.
We had a good flight experience with this airline despite reading many negative comments
It is nice and great but the houstees crew are all the way back arguing with customers and behavior issues same of the crew i saw that also all the trips were very much butter!
POSITIVES The hostesses were mostly pleasant, NEGATIVES The full flight wifi was horrible, hardly able to use it. My charger port was not working which made me use my neighbour's port which resulted in an accident which ruined her flight. During dinner, meat ran out when the cart got to us forcing us to eat vegetarian which was not great. We watched everyone around us eating meat. My wifi did not transfer to the second leg of my trip as they promised as they changed the plane. I was thrown off the window seat I booked for the 2nd leg of my journey as they changed planes, all done at my expense. This was not a cheap flight ($2600) which i hurriedly had to book to attend my mother's funeral who passed away suddenly. I was honestly disappointed with the whole saga as I heard Ethiopian Airlines was one of Africa's best.
Food hardly ever changes Videos not often updated for often travel.
The use of a domestic carrier without entertainment was disappointing and a let down
Flight was delayed resulting in a series of unfortunate events. I ran the airport as people were yelling my flight anyone who can’t run wouldn’t have made it! Then the luggage is missing. Good company, execution needs fine tuning.
Good was great, but no vegetarian option: only beef or chicken. In business class please add a vegetarian option. Thanks
Am Wowed I did not ever thought African has such an amazing airline before.
I still cannot find my luggage. I need my luggage.
Business and economy lines were common for most of the journey including check in and security control in Addis Abbeba. Food choice was fine, however there was a hair in my rice
