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The flight crew was exceptionally friendly and helpful. Also the seats were comfortable and roomier than many other airlines.

Communication on the delay, rebooking and how to get a hotel was poor. Mails, airport check-in and transfer desk said different things.

Not consistent with the food quality (I mean taste not freshness)

I bought business class tickets but the seats are exactly like economy with no comfort seats nor an empty seat next to me provided. Very poor, low quality airline.

The food was great and the service and attitude was amazing!!

Extremely poor. First - and oddly enough, Air France denied access to the Business Class lounge at CDG to all of us - although we were all flying Business Class. It is amazing that an airline denies lounge access to its passengers flying on business and paying several thousand dollars each ticket. Second, the food on Business Class on absolutely horrible. Air France must have made an effort to prepare bad tasting dishes (not even the ice cream was good). Third, the cabin temperature was too hot and although we complained many times, it never got cooler.

They charge me for luggage which is was included on the ticket

Lost luggage, 2 bags were badly damaged and one of the bags came open.

The crew was great and handled our unexpected detour with proactive communication.

Flight was more then 3 hour late and I did not get my luggages