The left a little late, and contributed to us missing our next flight.
Veryo good i feel but frankfurt to lisbon very bad experience long delay boring travel
Horrible. We arrived at 5:30 a.m. to check in our bags and go through security to fly out at 8:10 a.m. Upon waiting for 45 minutes in line to check our bags, we got to the counter and were told that we may not be able to be on the flight (it was not over sold but over weight?!). For whatever reason we were told to step aside and wait until one hour before departure and that someone would let us know if we’d have the privilege of getting on the flight we paid for. As an hour passed, we got back in line and hoped for good news. After getting back to a counter representative, the initial employee we spoke to abruptly interrupted the conversation and in a frustrated/annoyed tone demanded we go back to the area off to the side. I mean, I get that they’re inundated with passengers of all types and are under a lot of stress themselves, but getting reprimanded like a child to be put in time out for my blood boiling. How were we supposed to know anything when we weren’t given any details. As the clock ticked away, the time to depart was fast approaching when an Air Dolomiti informed us that we would not be able to fly. In fact, they would have to rebook us and find us alternatives. Long story short… we ended up being told our only option was to take a bus from Florence to Milan and a plane from Milan to Munich. Our trip, which should have been us arriving at 5:30 a.m. and landing in Munich at 9:30 a.m. turned into an ordeal of waiting… waiting… taking a near 4 hour bus… waiting… an hour flight… and landing in Munich (our original destination) at 10:30 p.m. Lastly, my BIGGEST COMPLAINT is that we were told that we’d receive a $500 euro compensation on the card that they supposedly scanned in front of me… which NEVER posted. If I can avoid it, I will never fly Air Dolomiti again. *Air StoleMyTimeAndMoney* *AirWeDontCare* *AirYouDontHaveAChoiceSoYouGetWhatYouGet*
It was a short flight so all amenities were appropriate for the length of the flight.
It was about what I expected for a short haul. We were given a biscuit and water. But the people were very committed to service!!! Pilots were top notch 👌
Pessimo. In ritardo e la richiesta di assistenza per le due signore ottantenni non è stata onorata a Milano, malgrado fosse stata onorata a Monaco. Pessimo e inaffidabile
On board service was very good. Airport service in Frankfurt was chaotic.
The Verona airport is 70 years behind the times. Boarding takes forever. First, you line up at the gate, then you go outside and wait at a barrier, after a long while a bus comes and boarding it is random, then you arrive at the plane and climb quite a few steps to board, again in no particular order.
You lost my luggage. You delayed my flight 1 hour. We didn't arrive in time and missed events we scheduled because we had to sit in the airport for 2 hours to file a claim
very bad The bus does not have AC and the windows do not open either. Airplane seats are very hard, very uncomfortable.
Overall seamless flight from SFO to FCO. I chose economy to have more money to spend while in Italy. The seats bottoms are a bit on the thin side but they give you a pillow and blanket so Inl used the blanket to thicken up the seat bottom. You have to have a physical boarding pass (at least for my flight) so that was interesting. Crew was nice, food was good and over pretty down the middle.
Really attentive crew in Business class. Best flight Ive had in years!
Staff was professional without a smile. Seat was broken, but staff basically had no solution to offer
Yor internet is terrible and we paid for 2. One did not work entire flight to NEw York
1 1/2 hours delayed boarding at JFK caused us to almost miss connecting flight in Rome. Only 30 minutes of time to run from one end of FCO to the other for connecting flight. Not very easy to do for older travelers.
Comfortable seats with sufficient leg room. However, the female flight attendant spoke English and Italian so fast that it was impossible to understand anything she said. There was no entertainment option. No wifi. No milk for tea (only powered milk which is terrible). I appreciate being able to take a carry on. Crew was nice. Plane was clean.
Flight was smooth and event less. The crew is very professional, good looking and efficient. Food quality is good but the bread rolls (made in India) were too hard.
Staff was nice but seat is not what I expected
Our flight was canceled when we landed in Rome to go to Boston along with three other flight cancellations. They couldn’t get us out that day and told us we would fly Delta the following day. They then told us to look for a desk in the airport to get a voucher for the hotel, transportation and meals. Nobody knew where this desk was. We searched around the airport around the ITA area and nobody could lead us to the desk. Once we found the desk, the line was so long. It took seven hours of waiting in line to get our vouchers to get to the hotel transportation and meals. ITA could do a better job in helping stranded passengers get to their hotel instead of waiting in line for seven hours.
Boarding in Rome for the Venice connection was disappointing. Very hot after a long flight, being herded on a crowded, unairconditioned bus to be transported to the tarmac for boarding for our connection. ITA you can do better than this, especially for international passengers!
When I fl with Bulgarian air, I am greeted with a bottle of water and a packaged cleaning wipe. There is a hot sandwich and a drink offered afterwards. Towards the end of the flight, there is a piece of chocolate and per request an additional water bottle. For the price that Lufthansa charges per ticket, it is embarassing that other airlines can offer better customer service quality on board. Also, some of the Lufthansa flight attendants act very entitled instead of being customer focused. Regularly the mobile lift for diabled passengers is missing... Every time when I fly with my 89 year old mother, she is being questioned multiple times whether it is okay to use the stairs ( she walks with two canes). Most of the times when we arrive in Frankfurt, the mobile lift is missing and she is urged to use the staircase. When I refuse to allow this, the flightattendants look at me scornfully. This is not WW2 where disabled people should be treated as second hand people... Then we all have to wait another 30 to 40 minutes on the airplane, while waiting for the mobile lift to arrrive. Does Lufthansa have enough money to waste on an airplane waiting for (on the average) 30 min for the mobile lift to come? I fly frequently and have experience mostly with Delta, United, Southwest and other American Airlines. Lufthansa needs to pick up their game on board, if they want to stay competitive and in the game...
Keep an eye on your seat assignments - ESPECIALLY if you paid for upgraded seats - the airline moved us out of our prepaid seats THREE TIMES and I could only resolve it by calling customer service - who was very helpful. Expect to carry your bags down several flights of stairs for boarding on the tarmac.
It was ok no problem on flight after the ordeal with passport control. Long line and nasty officers not very helpful.
I was disappointed that paying nearly $5000 more for business class for two didn’t really get me any more than a larger seat which as the last row in cabin reclined only mildly and the foot supports were of minimal help and left no room under seat ahead for carton bag. Second, our checked luggage was lost and took us two long days and we’ll after midnight each of them and multiple calls and 30 euro trip to airport in person to finally get them. Would you do this again?
Never made it to Lufthansa because of Air Canadas negligence.
Boarding and flight update was fantastic as I experienced about a 10-15 delayed for both flights. The food served onboard was great; the service of the flight attendants was excellent.
Complete mess. Our reservation was mistakenly cancelled. After almost missing the connection and walking all over the Munich airport, the Service desk got involved and we were run to our flight. Not all 4 of us in Business and not seated together as originally booked. This was the worst treatment I have ever had. And I travel a lot. 1K million miler.
There is more space in this economy seat. It felt like a better layout, not so cramped.
They canceled our flight right before it was to take off and then we stood in line for four hours to make other arrangements. It completely ruined our trip.
Seat was comfortable, but very hard to work to recline properly. Impossible to find the headphone jack. Food was not good at all. Tray table pocket was filthy. Flight attendant seemed annoyed at everyone and everything.
More legroom for me as a tall person. I shouldn’t have to be discriminated because of my height just like someone’s wheelchair does have to pay extra to be accommodated comfortably.
Good, efficient flights both ways. Didn’t have food and no entertainment so can’t comment on those. Friendly staff that let me move to a row with no one booked.
Easy checkin, fast luggage drop off, quick boarding, early take off and arrival. The perfect flight! Thanks
Tivat airport really needs to up its game W Eurowings needs to provide support at luggage collection
Delay after delay: no information besides what my Kayak app provided was provided about the delays. The plane was at the gate. Also, the gate, 100A, was incredibly warm, and the sun was beaming in. Boarding was disorganized with no groups announced.
Kayak - EDreams - Eurowings need to define clearer the hand luggage terms. I asked for add. hang luggage got charged by Eurowings for having add. hand luggage that was not included in my booking. I travel alot! I know the size dimensions never paid twice for hand luggage and cannot chase Edreams or put Eurowings in the wrong. Also there was severe delays on this flight. Issue getting bus on arrival and missed connections. Unfortunate will not use Eurowings
We checked in 4 luggage and only got 3 back & lost our 4th luggage. Our flight was from berlin sept 22. We arrived Copenhagen but only received 3 luggage. Missing 1 still 24 hrs after our arrival and our Cruise will be leaving tomorrow 9/24/2023. This is the second time that our luggage gets lost/delayed in Copenhagen
No food on plane.. flights scheduled 55 min..everything is very expensive on aeroport
Smallest seat I have ever seen. And they had a label with more Legroom but in fact where really tiny.
I was held-up at boarding by rude employee who insisted that I had to wait until all other passengers had boarded the lane before issuing me a boarding pass so I can board the plane. I could not check-in earlier and get a boarding pass since I had flown directly from Dusseldorf.
