Super friendly crew, good communication. I wasn’t expecting food on a short flight but they handed out a cheese sandwich on pretzel bun, very nice!
Boarding was very chaotic, we had to stand in two different lines that were not clearly marked, and the announcements were not understandable from the microphones, and we speak both German and English. We paid Kayak $120+ for seat assignments when we purchased our tickets but when we printed our boarding passes, suddenly we had been changed to 16 rows further back than our assigned seats we paid for. The seats we were assigned to on our boarding passes had no usable overhead bins and so we had to sit with our carry on backpacks underneath our feet in an already crowded space. One video/entertainment screen kept crashing and thus was useless for viewing anything. It was not an enjoyable flight.
The flight and all amenities were good to excellent. SWISS was awful to deal with. Every step of the way they nickel and dime you. Chose your seats? $14. Change your seats… No accounting for the prior payment. You get billed again. 17 pound restriction on overhead luggage, nonsense. It’s a weight in the plane whether it’s in the overhead or in check baggage. They just milk you for every cent they can and I resent it. The flight was excellent.
No choice of food was given, and I was served leftovers, so they were returned back. the crew is unfriendly and harsh. Need to be trained on communication.
The flight itself was fine, but due to a snow delay my connection to Lisbon was delayed by six hours. Despite this, Swiss Air still managed to lose my luggage. Not acceptable. Someone else on the flight also lost their luggage.
Really BAD check in experience. My bag was left in Geneva and I have not received it yet. I have been in Stockholm 5 days without clothes to change. The flight was good but very unhappy with the post service support.
We still don't have our luggages... flight was Saturday Jan 3rd and today is Wed 7th...even after fling the delayed/missing baggage report on saturday night and contacting SWISS (which is not answering) we still dont have our luggages...
It was much better than most airlines we have flown with. It remo des me Swiss Air 25 years ago.
Horrible!! The WiFi was not working, the food was awful
We’ve never been more uncomfortable on a flight than we have on this particular one. The seats in front of us reclined so far back that when the person reclined their seat of broccoli, it almost hit me in the face and left me with literally no room to move that said I had to recline my seed in which made the person behind me upset. It seemed like the seats also would recline without even pressing the button in the armrest and would unrecline as well for that same reason, and it also seemed that some seats reclined more than others. The bottom cushions of the seat were so thin that even after one hour of an 11 hour flight, our tailbones were so sore. It seemed like an overall old airplane. It also didn’t have individual air vents and it was extremely hot the entire flight. Several passengers were commenting on how hot it was. The breakfast was some kind of flavorless triangle, puffy egg, laying in a watery bed of steamed peppers and onions and spinach. It was not appetizing at all. The flight crew was extremely nice so that was a nice thing this flight attendant. They let us try different types of Swiss sodas, which was really nice and the dinner was actually delicious but still overall given the other considerations. It was pretty much a miserable flight without basic seat comfort.
The staff were helpful with good relationships at all levels.- check in,in flight. BUT 1. The food provided was OK but inadequate supply. 2.in selecting my seat during the preboarding check in,I requested Change of seat which I did BUT without advice was charge $$ for this change!!
Everything could be better, the worst is the crew, looks like they are not happy in the work. Air Canada is downhill for years, every flight looks worst. Hope they can fix the issues, by now, just flying AC in toutes with no other alternatives. Shame.
Boarding was not organized by zone - rather a free for all... AC promoted complimentary drinks but did ONLY one drink service on the 5 hour flight. In addition the one steward did not know they offered Heineken Zero even though it was announced before the service began, and is clear on the can label. I booked a window seat that promised a window - NOPE! I had to crank my neck to get a wee glimpse - the seat behind me had much more to view. And of course the seats are too close together. The audio was much better than the WestJet flight I had earlier - could get through the movie no problem.
Purchased a direct flight which air Canada then sold to Aeroméxico. Flight went from 6.5hr direct to 12 hr with 3 hour layover.
All good……but luggage didn’t make it on the airplane. Had to wait 3 days. Was a bummer.
Small suitcase used for carryon the last time was refused by boarding crew this time. Appears to be at the discretion and mood of the person on the day. Flight was only half booked, there would have been no problem with space.
Staff looked unprofessional. Sloppy uniforms and hardly a smile to be found
My original booking with Air Canada turned into a headache
The whole plane smelled and felt old. The seats were very uncomfortable. Multiple delays. Extra fees.
Boarded late then sat on the Tarmac for 90 minutes for no reason
Repurchased food and it was moldy and expensive. But I figured it was bad luck so I purchased a cup-o-noodles, halfway through them we hit turbulence and the flight attendant was passing with the garbage, it would have been two seconds to grab it, but he was snarky grabbed someone else’s plastic cups and went to buckle up… I used the puke bags to secure the soup before it became an accessory. When he finally came around he gave me a face like a petulant child as I handed him the soup neatly wrapped in the paper then plastic bag. I watched a movie in silence as the rental or headphones was ridiculous at 4€ for those .10€ cheap plastic toys. No English subtitles on an American movie… crazy. I disliked the whinny little tourist trap and now I hope that it sinks into the ocean or erupts in a catastrophic eruption for their beloved “I live on an active volcano” pride.
The Check-in process at CDG was confusing and the crew was not helpful. But the flight was on-time and that is most important to me.
At least one soda free, felt like I was nickeled to death.
On-time arrivals and departures. Crew helpful and friendly. Yet everything costs extra: seat selection, food, even airphones!
Friendly flight crew. Airplane (757) configured as a domestic flight (no lie-flat seats) & no advanced meal selection.
The Icelandair crew was so kind!!! Thank you for making my first trip to Paris a great one!
I am not going to fillo this out for each leg of my trip. My first review holds for the experience
Screen didn't work, and neither did the button to tilt the seat even though the seat was comfortable
I’m considering never flying with Iceland Air again. The seats in economy are torture. Now you only get water, coffee and tea for free- really? No food, not a single peanut. The passport line was insane, everyone was worried about catching their connecting flight. This was the third time I’ve barely made my connection, had to run. It can’t be that my choice is to use the bathroom (during the 50 minutes between flights) or make my flight. SO stressful! Ugh.
The most uncomfortable seat i’ve ever had on a flight
The crew were excellent, smiling and kind. The seats were good for economy though my seat back got a bit sticky from getting out of the reclining position. The food was good for a Kosher meal, better than usual. Entertainment was okay, but there was no Wi-fi available the entire flight. Overall the flight was fine for an overnight flight. The flight attendant in my section was absolutely delightful.
Fortunately the departure was delayed as I had a tight connection and the incoming flight was delayed. The departure delay helped me to make my connection. Thankfully, my luggage also could be transferred in the same time. The aircraft had to be changed and the power outlet in my seat didn’t work. Again luckily as the flight was not full, I could move to a different seat where the power outlet was working.
Never made it to Lufthansa because of Air Canadas negligence.
In my first flight with Air Canada we sat in the plane for 4:00pm to 6:30pm. Finally we were asked to get off the plane and we were told the flight was cancelled after 7:00pm There was o clear explanation of what was the problem. I was booked without my permission on a Delta Flight at 7:30pm that was leaving at 8:00pm and I still had to go get my luggage(my final destination was Rome with one stop in Toronto. The luggage claim for Canada was closed so had to return to finally get it on the luggage belt.. Of course I missed the Delta flight and all the next day flights were booked. I also lost what I paid for my stay in Rome because I did nt cancel in time. A complete nightmare.
The legroom was lacking and the entertainment system lacked adequate selection of older films. Modern films are generally not very good.
This is a very basic flight with no-frills. I just wish the seats were a little bit more comfortable.
No food, no entertainment, but that's normal for short-haul flight.
The flight attendants were wonderful - one man put my carry on in the bin for me. Very attentive service. Loved the blanket and pillow waiting for me in economy. Food was excellent which is a surprise given the reputation of any airline food. Wine was fine with the meals. Delighted with the new movies - flight went by very quickly. I would definitely fly Lufthansa again.
Good, however, I wish that the airlines would have delivered my delayed carry-on bag (checked in at boarding gate) to my hotel. I understand that various countries do have restrictions on such services.
Everything was great…Flight Attendants were specially friendly and helpful.
Crew was very responsive to give soft drinks etc.. At Frankfurt Airport Special Assistance did a great job for us. The seat cushions were simply bad and not up to the mark for Premium Economy which we chose. All the cushions from Business to Economy were poor. Also, any snack besides lunch and breakfast, you have to purchase including chips and chocolate. It is simply cheap. I don't think I will fly Condor anytime soon
The short leg flight was fine. Crew and airport were nice to allow special assistance which helped.
Planes are new and clean and staff is attentive. Food wasn't great and chair cushions were very uncomfortable for long haul flights.
The boarding process is a nightmare. They put you on a bus for 30 minutes with no air flow. The process was extremely slow and we were behind schedule so they auto rebooked us on a flight for our layover. The new flight was 4 hours later in the day, we landed an hour and 45 minutes before our layover flight so this was completely unnecessary. When I called to get us back on the original flight the support staff was useless
It’s a budget-friendly airline, so expect smaller meal and snack portions and no free alcohol to drink on international flights. Airline food is never exciting in economy class, so I always plan on taking my own food and snacks- and I don’t consume alcohol, so no complaints from me! Flight attendants were friendly, attentive, and helpful. The airplane was newer with USB a+c charging ports, massive infotainment screens, and a lot of entertainment media to choose from. The airplane seats are less padded than other airlines I’ve been to, but the benefit is that there was more legroom because of the thinner seat profiles. Honestly, more legroom gave me more comfort than having more padding on a seat (which just gets flattened over time and repeated use) Overall, I really liked my Condor experiences (4 different planes) from LAX-Frankfurt-Barcelona and back. I would not hesitate to fly with them in the future, if the prices are lower than other companies
They made us walk thru entire Frankfurt Airport, which at this age. With very less time, we had to run. It was unacceptable.
They answer the phone promptly. Crew is friendly and they work efficiently.
I flew premium economy. My only complaint is the size of the bathroom. I am 6’2 I. Tried to rush my teeth in there and ended up getting toothpaste and water in my pants. And the only way to do it was by sitting on the toilet
My flight was delayed twice. It finally left 24 hours later. In addition there were conflicting messages between kayak and condor that made the experience worse.
Upgraded to premium economy at the gate. Well worth it!
