Outstanding even though the 330 was one of the oldest in the fleet. The difference was the attentiveness and responsiveness of a really experienced flight attendant. For airline food great variety of interesting choices and good tastes supported by a good wine selection.
I’m grateful for the KLM Air France shuttle bus service to Ottawa. However due to construction and other issues related to the chaotic Uber pickup system at YUL, it’s a challenge to find the Kelios bus service to Ottawa. The signs are not clear or even available. No staff to guide passengers. It’s a stressful experience.
Flight was on time, staff are friendly and helpful onboard.
The immigration hall in Amsterdam was understaffed, so passport checking was slower than it should be for a major airport. They need to get the automatic readers up and running for non EU passport holders. Waiting in line after a long flight feels a bit abusive.
Klm start boarding while somw air issue in the plan
I appreciate that KLM was proactive in informing me of the 2 hour delay which enabled me to replan my travel. It was a bit stressful not knowing whether my connection from Montreal to Ottawa was happening. But the ground and air crew did a good job at comforting and assuring me.
Good food. Excellent crew service. Clean aircraft. Narrow seats and isle.
It’s chaotic at the bus stop outside of the airport because of the Uber meeting point. You need to be alert and look for the KLM bus which is not branded or labeled. Incorrect information was provided to go to gate 28, when in fact the bus was at gate 27. On the plus side the bus left early and arrived early to Ottawa.
Great flight because I upgraded to Premium Comfort. Made a huge difference in the experience.
Seats actually fit a human! Snack options were a bit lame but that’s ok
This was the second time my trip that Swiss lost my luggage from one of their own connecting flights. Really frustrating.
No choice of food was given, and I was served leftovers, so they were returned back. the crew is unfriendly and harsh. Need to be trained on communication.
The staff were nice people, the food was very cheap, one of the meal was a sandwich or nothing, I couldn't buy any food, mind expensive duty free WAS available right away. 🤒
I took this flight to be able to fly with Swiss instead of Air Canada from Geneva.. The AC planes have a better outfit in Business class than Swiss, but the service aboard Swiss is really best, first-class, as is the food and beverages. Though using the same plane model (A330-300), the interior setup of the cabin starts to show its age, but IMO the planes are better serviced by Swiss than AC. I had in my recent trips with AC way too many technical problems that led to delays or even complete cancellation of my flight.. Their fleet is aging (average 20+ years) and the maintenance has taken a toll compared to years ago. Cutting costs in every corner has to be paid sometime by someone, and it's the travelers at the end that pays for it. Unfortunately for me, flying directly to Zurich puts a much longer after-fly trip on me than Geneva.. so I might go back to direct flight YUL-GVA, even if I don't like flying with AC.
Crammed like sardines into the middle of the middle 4 seat row for an 11 hour flight was a terrible experience. No attempt made to help passengers sleep by dimming lights or shutting window shades. Small mediocre meals. Not enough good movies/TV options. Hopefully we will never have to do this again.
This time I was very unsatisfied, due to the tickets, been overbooked from Zürich to Budapest for my children. All four of us had to get a defender out and arrive to put up past nine hours later than originally participated. They did give us different ticket in Miami however, if I would’ve seen this ticket on the Internet I would have never purchased it. We took this because we had no choice. At the airport in Miami during check-in, we were informed that my children’s tickets were sold to someone else and their tickets were canceled. They basically give us no choice but to go with booking.
Thank you for waiting for us after our first flight was delayed
Crew took my carry on and checked it in; turned out to be a blessing; however the luggage was delayed at my final destination; receiving it 36 hours later. Thought, we'd get, at least water; but the Swiss chocolate was delicious. Thanks.
Like the blanket. Food wasn’t good and boarding was a mess
The flight was canceled so it’s stupid to send me this now !!!!!
The flight was on time. The seats were ok and the Indian veg food was good. Overall good experience.
First time flier on Air Canada and absolutely loved it. Everything was so clean. Friendly staff. Easy boarding.
Planes arriving on time would be better. Apparently flights are delayed almost all the time, making your connection impossible then having to rebook on another flight at another time. There is no regard for customers who need to travel somewhere at a certain time. Connection flights are not held by the same airline, even though they know the plane can get there within 30 minutes or less. Airline staff is amazing, but the excuses Air Canada gives for delays is not truthful. Some messages will say mechanical problems and the next message for the same plane will say air traffic control issues. So what is true? They don't need to refund anyone if they use these two excuses. So if travel from B.C. to Montreal with delays like this is common, I will consider not flying there anymore. When we missed our connecting flight, the next flight had one seat (4.5 hours later) and the next flight was a red eye at 10:45. Big difference from our 12:15 initial flight.
the snack at the end was an improvement of previous flights of a year ago . crew were responsive and gave good service
Ditto to what i said earlier. I thought my earlier response included this flight too!
Great experience. Crew were great. Boarding was smooth. Would request some Christian Worship for the entertainment.
Despite booking our flights 3 months in advance, my spouse and I were given different seat assignments for the 9 hour flight back to the US. At the boarding counter when I asked if we could have assistance changing seats, I was told it was a full flight and I should talk to the crew once boarded. When I asked a crew member for assistance in fixing the issue, I was told that I was welcome to ask around but that they couldn't force anyone to change seats. Everyone around us seemed to be with their traveling companions; ultimately, we got lucky with one row having empty seats, so we moved ourselves once the doors were shut.
As with all airlines the seats have too little room for a transatlantic flight. Boarding areas were very crowded, more than I am accustomed to. I didn't like that I had to pay extra for a checked bag. It wasn't obvious when I chose the flight. The crew was great and very helpful. The aircraft was great and I felt safe and in good hands. I would recommend the flight despite the drawbacks as they are common to most airlines.
They cancelled the Vancouver-Comox flight last minute and did not give any information. Air Canada is the worst airline that has ever been.
Airlines should stop being forced to enforce immigration laws. They are not properly trained to do so.
Business Class was very comfortable and the food and service was top notch.
The crew was very nice. The equipment on the 747 felt old.
Excellent flight overall. Lufthansa Business service was excellent with great cabin crew and very good food and wines. The seat comfort was excellent. Only a slight reduction in score due to the 747-400 being a relatively loud aircraft these days.
The flight was ok, the flight attendants were lovely, the movies were good, the food was ok, and I am just sad because my luggage didn't arrive with me in Iasi because the flight from Vancouver to Frankfurt was delayed and then I barely made the rest of my flights. Also, there was no real support once I got off each of the flights. There was nobody to ask about gate or where to be and for example when I got off in Vienna to catch the flight to Iasi there was no screen where I could read the gate and time of departure of the plane. I was going crazy trying to find the plane to Iasi and I barely made it. When my luggage finally arrived home it was broken. The handle was completely broken and that was not so good. I am in a visit here, in Romania, and I will have to buy a new luggage.
Due to flights being delayed, we missed our connecting flights and we were flown to a different airlines and we end up losing our luggage's.
Loved the food (vegetarian in our case). Super pleasant. We're in our 60s/70s and not speedy anymore but I never felt rushed. Entertainment choices very current, personalized, and fun. Asked to change seats with a man who had paid for his seats as well but something had occurred in process so he was two rows away from his small daughter. Staff was very efficient at mediating the exchange and gave us a beautiful little travel pack as a gift to agree to it. The seats were comfortable but reclined a bit much for my comfort. I'm glad I'm not claustrophobic as the person in front of me reclined to the max and I felt very enclosed. Very efficient crew simultaneously as super pleasant.
I'm Canaadian. I hate Air Canada. I used to give them a pass on their international service. No longer, They suck across the board now! Old planes, exhausted staff bad food and shitty entertainment. Your seats need reupholstered! Start with that...
Boarding could have been smoother. There were several attendants standing at the gate instructing everyone to how to scan their boarding pass. This was a slow process. It would have been much more efficient if the attendants scanned the boarding pass since they are much more efficient at it. TI would have probably saved their voices as well. Having the attendants scanning boarding passes has been a standard everywhere for a long period of time. Why change the procedure?
I traveled Lufthansa many times in the past when they had Portland-Frankfurt direct flights. The service and food was superior on those flights compared to what I experienced on this recent flight. Food was terrible. Drink service came by once with no follow up. (would have like a second glass of wine). Entertainment selections were boring. (too much Tom Cruise!) Headphones did not work at all. Overall, a very disappointing experience. I question if I'd fly Lufthansa again.
Please see other message. One flight was cancelled and neither Lufthansa or Air cañada would book me on another flight as they did not have me in their computer(with the numbers you assisted me with) HELP
Condor's computers do not work. They do not leave enough time to catch a connecting flight. Condor had to book passengers on a different airline to make their destination. They lost my niece and nephew's luggage. The bathroom had pee all over it before the flight took off.
Awful!! We got stuck in the passport line for two hours. Condor acknowledges that the lines are really long but says it is not their problem and would only rebook us in two days. We are stuck in Frankfurt for two days and it cost us $500. Condor stated that they gave us a 1.5 hour layover which was more than enough time and in the next sentence said, yes we know the lines are a problem.
Condor is a good and affordable airline. Make sure to leave a two hour window if transferring internationally through Frankfurt.
The flight was canceled and airlines did nothing to accommodate the passengers. After few hours they booked me randomly on a flight that had long layover and didn’t provide any compensation or effort to help. The crew was rude, no representation on the airport. Everything needs to be on call and agents there had no knowledge or control. For everything, they were like we can’t do it and you need to file a claim later. That was not helpful at all and will not make my travel experience any easier. Very disappointed in their service.
Great plane and flight attendants. The person next to me had a DISGUSTING smelling mouth and breath, so that was nasty to deal with the whole flight. Brush your teeth, people! Condor was amazing, though :-)
Internet was advertised in-flight but not accessible. The foot rest in premium economy was stuck. For both nobody I asked was able to provide an answer/solution. However, this will not stop me from booking premium economy again, which I upgraded from my initial economy I had booked for my outbound flight YYZ to FRA.
Take off was not good, too hot inside the plane and seats are beyond uncomfortable.
The return flight, the food was better. Didn't like that even at checkin we still had to pay when only 5 seats were available. Had to pay or would be stuck in the very middle between two others. I had to pay for an aisle and a middle seat. Both were considered prime seats but the two other middle ones were not.
The flight from Saskatoon to Calgary was canceled by WestJet due to the airline strike. Condor, as the main operator, did not inform us. We found out that information just when we arrived at Saskatoon airport. Fortunately, we had enough time to drive to Calgary airport and catch the flight to Frankfurt. We couldn’t claim compensation for the missing flight because nobody takes responsibility for this situation. When we tried to contact BudgetAir, they redirected us to Condor, and Condor redirected us to WestJet. WestJet keeps saying that they are not responsible for the ticket that was bought from a third-party company.
The seats are terrible. The boarding process was poorly organized. Little to no information was given. Gate change information was only provided at a time that was AFTER the scheduled departure time.
