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I was rescheduled when I missed my flight due to border clearance issue

Better to not serve food if those are the options

The flight was clean, boarded on time, provided priority boarding since I checked in my carry on. The food was ok, it could have been better. The worst experience was one of the flight attendant talking rudely to the passengers sitting in the seat in front of me. Those passengers spoke broken English and might not have had enough experience flying, but that is no ground for any disrespect. It is the attendant’s job to be respectful to all passengers, of course if someone misbehaves with them. I don’t think this couple misbehaved with anyone on the flight.

There was nothing wrong with the handling of the flight MUC - YYZ - the crew, from the cockpit down, just did there job, nothing more! What a sharp contrast to the crew, from the gate to the flight itself on the flight YYZ-SJO- you could tell, they liked their job and it showed - nothing extraordinary - the just created a pleasant atmosphere

The flight attendants were lovely - very warm and kind. Really appreciated it.

Liked having internet over the ocean. Arriving meal was not sufficient.

The Q400 plane is getting old and very noisy. They should allow the quieter jets fly onto the island.

The pillow are always a little less than desired in terms of comfort. Really need to bring my own “neck ring” pillow for international flights. People should also be instructed to leave the window covers closed once in the air and until 30 minutes before landing.

Worse. My luggage was carried on another flight, I was never advised that and had to wait 4 long hours to get my luggage at Pearson. The first flight was delayed, the layover at Munich was extremely short. I almost missed my second flight. Air Canada + Germans was not a good combo. I'm done with Air Canada, will never fly with them

Lovely staff for a short flight! Complimentary wine too made me happy.