I was rescheduled when I missed my flight due to border clearance issue
The flight was clean, boarded on time, provided priority boarding since I checked in my carry on. The food was ok, it could have been better. The worst experience was one of the flight attendant talking rudely to the passengers sitting in the seat in front of me. Those passengers spoke broken English and might not have had enough experience flying, but that is no ground for any disrespect. It is the attendant’s job to be respectful to all passengers, of course if someone misbehaves with them. I don’t think this couple misbehaved with anyone on the flight.
The pillow are always a little less than desired in terms of comfort. Really need to bring my own “neck ring” pillow for international flights. People should also be instructed to leave the window covers closed once in the air and until 30 minutes before landing.
I paid premium economy and I found out there is no premium economy in Europe, so why they charged me premium if that service doesn't exist???
The boarding process in Frankfurt was chaotic and uncomfortable. Everyone was waiting at the gate and had to get up and line up (by escalators which caused problems) to get documents checked. Then wait in line for bus which took us to tarmac where we had to stand in the cold rain outside the plane to climb the stairs to board. The plane ride itself was smooth and as comfortable as could be in economy. Free texting for aero plane members was nice. The food was decent.
Food variety there should be more options or at least more chicken than pasta offers. Multiple times I get left with pasta option only as I usually sit furthest back row.
Comparing to other airline; AC is very unprofessional. Flight attendant looks they at a baseball party. Friendly but not bussines behavior. Nice little touches are almost all go. Next time for me ....Lufthansa again.
On arriving at my destination in Toronto with Air Canada flight, I found one of my checked-in bag was missing. I had to spend several hours in the airport - first waiting for all baggage off-loading process to complete, then searching with different sections in the airport and finally lodge a complaint for missing bag with Air Canada office in Toronto Pearson airport and it was stressful.
Air Canada held the flight up for more than 1 hour due to loading extra baggage for India and then missed their flight slot for take off (with us sitting on the plane). We then missed our inter connecting flight to cleveland and had to take a flight from Toronto to Newark, then Newark to Cleveland getting in at 8:39pm these were 2 United Flights which were handled well.
Flight was cancelled last minute with no reason given. We waited 2.5 hours to get hotel and food vouchers. When our flight was rebooked it was the next day Frankfurt-London-Amsterdam-Toronto! Was told there was no other option. Horrible end to a trip. We’re in Heathrow with our fingers crossed we make it home. Very very poor communication and customer service. Lufthansa says it’s Air Canada, Air Canada says it’s Eurowing, Eurowing says it’s Lufthansa! Very frustrating. Book directly with Airline so at least someone is accountable
