398€ Find Cheap Flights to Palm Springs – Compare and Save

I believe my father had a good flight. What was not good, was the associate who helped us during Step 2 of check-in. After getting his boarding passes and bag tags, we proceeded to Step 2 where we were met with Carol. This was around 3:15-20pm at Phoenix Sky Harbor. She weighed my father’s checked bag which was 2lbs over, she recommended removing a pair of jeans to correct this. My father asked/joked if “she could just let him go” and she fairly rudely responded something along the lines of, “I don’t own the airline so no I can’t do that”. From this point on I just want to assume she was having a bad day. I spent my life raised in a business and front-facing customer service so I understand previous clients can make you feel irritated. How she continued to act leads me to believe she was really careless about her job or racially biased/straight-up racist. After we moved the 2lbs to his other bag, she told us she believed he would need to claim his bag at his connecting flight in Hong Kong, before it could go to his final destination, Malaysia. This thoroughly confused us as we are fairly frequent international travelers and 95% of the time the bag is sent to its final destination without this requirement. Last time we traveled to Malaysia was less than a month ago, so again we’re fairly confused. Multiple times she used a fairly aggressive tone of “I know what YOU THINK, this is what I believe”. The multiple “YOU THINK” as if we didn’t understand what she was saying was rude and insulting, and her tone came along with a insincere smile, hence the feeling of she was racially biased. Despite the fact that she might have been having a bad day previously, it is AA’s airline’s duty to train their employee about international bag protocol, as clearly AA is a major partner of internationally traveling airlines. Carol made the experience overall unenjoyable sending my father off and made us both question AA’s training of their employees.

Old dirty plane but great lie flat seats in business class

The seats cushion on my seat (exit row) needs to be replaced. It felt like I was sitting on a bar rather than a seat cushion. Also, I was in the middle seat and I sat next to an oversized guy (window seat) and he took up about 25% of my space. Otherwise, the experience was good. :)

Worst experience ever, extremely disorganized airline with super rude crew for first class passengers. I have submitted feedback to AA customer care online that this was my worst experience traveling in over 30 years

The plane was late getting to Ontario by half an hour which makes it inconvenient when you have people waiting for you.

I have to sit in the middle for more than five hours because the first flight was delayed. Terrible experience. No more American Airlines.

Once again the staff of American Airlines is kind, helpful, efficient, and professional.

Flight cancelled. Twice. And no communication. No gate agent. Went past boarding time and had to go and see email from AA. Airport communication was bad

AA is always pretty solid. Was on time all the way around today so can’t complain!

Short flight. Too many announcements (occupied half the flight duration!!!!!)

The seats on Lufthansa’s international business class on the A350-900 is the worst product in the market. Our chief purser was AMAZING though. She is the best FA I have had in many years.

Good and they are leaving at time and arriving on time

The flight attendants were wonderful - one man put my carry on in the bin for me. Very attentive service. Loved the blanket and pillow waiting for me in economy. Food was excellent which is a surprise given the reputation of any airline food. Wine was fine with the meals. Delighted with the new movies - flight went by very quickly. I would definitely fly Lufthansa again.

Generally good. Not their fault but the design of the Boeing 747 had seating supports directly in line with my legs. So my legs always had to straddle this support which caused body misallignment. Such poor design from Boeing. There was no USB port for me to charge my phone. The screen touch control was very poor.

Patrick and the whole crew were amazing! Hope to have this team for all my European trips.

Smooth flight with enough time for connection. Ran out of meal options. In-flight and gate staff were friendly and helpful. Good service overall.

They don’t give information on why a flight is delayed in a timely manner. Very frustrating.

Never happened. Flight was delayed. Had to be re rojyed

Lufthansa is my favorite airline and have flown oversea with them for the past 25 years: i always found them so professional and incredibly efficient from checking in to arrival. I also love their Munich or Frankfurt airports.

Terrible experience. Should be a short simple flight from San Francisco to Palm Springs. Disgusting insult that United Air doesn’t have a cabin crew ready to receive a plane that’s already an hour plus late in departure. Lots of misinformation along the way from cockpit and crew. Definitely unimpressed with both union and management.