United was excellent. We had very good experience flying the carrier. Certainly. We will opt to fly them for sure. Lufthansa is out.
Meals were poor and service rendered on return flight was mediocre as compared to the flight we took to Germany earlier where the attendants were more attentive, energetic, and mindful of passengers' needs. Thumbs up to crew of UA 58. Thumbs down to UA 59..
it was a very short flight so my expectations were low.
The flight was delayed so the people from a late connecting flight was able to still make the connection.
The Cree was BEYOND AMAZING. They were, by far, THE BEST CREW I had the pleasure of flying with. They catered to my every need, beyond friendly, and upheld the highest level of professionalism that is of Lufthansa Airlines.
Lufthansa and United Airlines messed up with our reservation and they canceled our flight to Los Angeles. We ended up stuck in Frankfurt with two little kids. They sent us to San Francisco, but their flight was full and they wanted us to sit separated (even our 3-year-old was supposed to sit separated from me or my husband!!! Isn't it illegal???). Then the flight from San Francisco was delayed and we had two little sleepy kids, we were also told we needed to pick up our luggages. It was just horrible. I paid for a direct flight from Frankfurt to LAX and ended up going through hell. I am very upset and going to submit a complaint.
I would’ve liked to have made that flight so I didn’t have to go to Munich and have a 24 hour travel day
I was delighted that we were able to get on the 4:40 pm flight rather than our original booking at 6:55 pm!! Other than that, the flight was comfortable and landed early😊
The seats seem to be a little cramped, and there really is no entertainment unless you use your own device, which I'm not able to do. The flight from LAX to Palm Springs - passengers put small items in the overhead bins, like small backpacks, jackets, purses. When I boarded, the bin over my seat was full and I had to search to find a bin for my roller bag. I noticed hardly anyone had an item stowed under their seat. There should be more guidelines for people to follow.
This trip was a Christmas gift to our family. We were flying from Lexington to Palm Springs. When we were checking in the ticket agent said one bags was over weight by 4 LBS. We were flying first class which has baggage weight of 70 LBS per bag, one bag was 54LBS. We then had to take items from one bag to another. The agent also saw we had a dog with us. Once on the plane we were seated with the dog in the carrier. The United ticket agent came in the plane with two other people, I believe one was TSA and the other some security officer. The United agent said we had not paid for the dog ticket. We had paid for the ticket when we purchased our tickets. She did not give me time to find the email receipt. She then threatened all three of us with either I come with her or she would have all three of physically removed from the plane. I left the plane to pay for another ticket. She had to take my credit back to where we checked in. She acted as if it needed to be done immediately. She said we had 3 minutes. We then sat at the gate for approximately another 45 minutes. This was so embarrassing…to be threatened to be removed from a plane that we paid for all tickets including the dog. The flight attendance on the next leg of our trip were not very attentive to the passengers. On the plus side all the flights were on time. All in all, this was a miserable way to start a holiday vacation. United Airlines showed no compassion towards the whole incident. I feel we were purposely neglected.
The flight attendants were wonderful - one man put my carry on in the bin for me. Very attentive service. Loved the blanket and pillow waiting for me in economy. Food was excellent which is a surprise given the reputation of any airline food. Wine was fine with the meals. Delighted with the new movies - flight went by very quickly. I would definitely fly Lufthansa again.
Generally good. Not their fault but the design of the Boeing 747 had seating supports directly in line with my legs. So my legs always had to straddle this support which caused body misallignment. Such poor design from Boeing. There was no USB port for me to charge my phone. The screen touch control was very poor.
Smooth flight with enough time for connection. Ran out of meal options. In-flight and gate staff were friendly and helpful. Good service overall.
They don’t give information on why a flight is delayed in a timely manner. Very frustrating.
I was very happy with everything, thank you for the smooth flight ✈️
Entertainment system is old. Food can be tastier Need to provide toothbrush and toothpaste at least when asked.
Terrible experience. Should be a short simple flight from San Francisco to Palm Springs. Disgusting insult that United Air doesn’t have a cabin crew ready to receive a plane that’s already an hour plus late in departure. Lots of misinformation along the way from cockpit and crew. Definitely unimpressed with both union and management.
It was excellent. I upgraded from premium economy to business and it was totally worth it. We were on a 747 and I sat upstairs and enjoyed the privacy. The crew was incredible especially the woman who had been working with you all for 30 years.she was absolutely spectacular as was her cabin. The food was delicious. I would just serve bread with the meal. Don’t take it away!
Crew was very nice and helpful. It was a good flight experience.
Crew was super rude in business class. Not friendly or helpful. Luggage was damaged and was told to file with United and that was unsuccessful.
