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Frankfurt airport was awful! Brand new airport with modern technology but a process that does not keep up at all. Attitude of staff at the airport also disgraceful but that is normal in Germany. One security gate in the middle of Monday and machine clearly not working well. Immigration has 2 staff with serious attitude.

Emirates has a professional approach to assisting passengers. Staff are helpful and friendly. On our trip from Warsaw to Dubai one air hostessstands out. Nourchen went out of her way to make is feel special. She took a picture of us and gave it to us in a card with a personal message. A highlight of our trip.

The crew was very attentive and delivered great service unlike any other airline. It was our first time with Emirates. Our only critique is the food. Pasta pesto is not very common. Tomato sauce would’ve been more of a crowd pleaser. Beef curry sounds bad because curry can be very tough on the stomach. We were in row 26 and the pasta ran out, meaning no one wanted the beef which says something. The beef was just ok… The rest of the food was very good and generous. The plane speaker sound could be better. It was tough to understand announcements even with headphones. Although we did not need them this time due to the purpose of our trip, we were surprised that 2 checked bags were included. That’d be great for the future. It was unpleasant though that our personal items were weighed (we’ve never had another airline do this), especially when we didn’t have checked bags and almost had our carry-ons checked. Overall it was a good experience, but we wish the prices were friendlier for such a short distance (Miami > Colombia).

Warm staff, very responsive service. Well furnished cabin and comfortable seat and amenities. Excellent onboard wifi connection and very large comfortable restrooms.

The food options were excellent for Economy. It was difficult to find the lounge after clearing security and boarding was clunky

Thay crew was so nice.Air hostess il ham was so nice.my mom was little scray with airplan turbulence she help us alot.

They were very pleasant and helpful. My husband and I were sitted apart. We asked if we could be seated together were told flight ws fuly booked but would try. After a while they were able to make it work we got seats together. Their food is good and attendents are very friendly/helpful.

Most aspects of the flight were great! The entertainment was mediocre, though, which made such a long flight less enjoyable.

The first class experience was great but Frankfurt airport is very confusing. Badly signed all round. Boarding was not pleasant and check in staff was arrogant.

On both legs of my trips (Jhb - Dxb and Dxb - Jhb) the entertainment system did not work.