Seats had no charging ports. Our plane was rerouted to Boston and we were landed on the tarmac with no food or water for 3 hours (illegal). We then waited in the airport for 3 hours while staff had no information regarding where our bags were or when we were going to get them.
The plane was small and one felt the turbulence much more. The lines to get through immigration were insanely long.
Booked business with TAP from LAX to Cabo Verde - overall ok, but just doesn’t feel like business class. More of a budget airline
The person at the checkin was very helpful. We couldn’t check in through the keyosk, but the agent was very helpful.
Our steward Margarida who served us from Lisbon to Boston was absolutely fantastic! She deserves a raise. Conscientious and thorough as well as showing appropriate attention for every need.
Comfortable but not Polaris or Delta comfort Business Class. Overall 7 out of 10
An hour late. Plus literally everything was unavaiable for food and beverage service. Will never fly again. Ever.
A bit disappointing. Our business class seats were not cleaned from previous flight. They were also missing headphones and bottled water. Dining options were not always available.
I have been flying internationally for most of like. My first trip with TAP- wonderful! I look forward to flying with them more frequently in the future!
Drinks such as water (unlimited and coffee should at least be offered for free!
ldid not like the late departure did not like the late food service. Food should have been serve earlier ro allow more sleeping time. Did not like beeing interrupted just to show announcement about their duty free onboard Finally baggage did not make it to final destination and are still in casablanca.
Cancellation was really bad no organizations at all and I want to choose a direct flight for the 18 January counter agent does not allowed me no even to speak was rude I was forced to got a third world country flight
1. Boarding - Chaotic, no announcements. 2. Gate Agents - Don't care about anything. 3. Inflight - FA are good and cordial. 4. Landing - Everybody is in a rush to get out because of the crowding at immigration.
Seats were very uncomfortable (tight and hard). Flight was delayed due to technical problems. Baggage took an hour to arrive to the carousel.
Plane is dirty Food quality poor Service was not good Lounge extremely bad
On line check was unavailable even tho I was receiving emails to check in and select my seat. At the gate was told all seats were taken ahead of time and was pre assigned a bad seat. When could you check in the choose a seat ???? The ran out of all food choices in business class !!! I had nothing to eat. They told me to pre order a special meal. I don’t want a special meal I was a regular meal. Seats very uncomfortable for business class prices.
Pretty good flights! If they can let y u s know regarding delays by announcing it in the PA system it would be a good business practice!
I spent 4 hours untill get my bags no food no entertainment on the flight
Nothing. Everything, the service the delayed plane and communications to passengers, the boarding, the food access before flight, no aircon on the plane until high altitudes and super long wait for baggage claim with no direction on tv signs.
The plane was new, clean and nice. The crew was very attentive and pleasant. The food wasn’t great, though - even in business class…
