Flight was on time and the flight crew was very friendly and they were able to answer questions in English very easily. My bag came out fast in stockholm.
Was great but they would not book my bag through to my final destination
It's fine if you don't want to give free water or anything, but don't try to sell the food in first class like there is a chef that actively made the food from the finest local ingredients. Its still plane food and the chef hasn't been near that food for quite some time
I was very disappointed because a special assistance wasn’t given to me and water was given to me in 50 min after I asked about it.Poor service,
Smooth flight. Surprisingly good and inexpensive food choices. Clean cabin. The plane is not equipped with the entertainment system.
Failure of APU meant massive delays at start of journey , baking in an unventilated plane Not good
Delay ca 5 hours on the first flight and 2 hours on the next one
The airline ran late and I almost missed this connecting flight to LGW. The airline didn't act very sympathetic to my situation. I wished that didn't happen as my experience I'm sure would've been much different.
One flight has delayed, but connecting flight ( the same company) has another plan for us. And left TO TLL. Instead Finnair.Who waiting pax from BRUSSELS. GREAT EXAMPLE OF COOPERATION. 👍
Great leg room and very clean plane nothing could be better 😁
Overall great experience, flight was good and crew was focused on safety and comfort
Although I was flying in business class, the feeling, comfort and in general the whole experience was like flying in a low cost airline. Boarding by. Us, no priority to business class passengers. The plane was very old and looked poor and rely old. Seats do not recline. Space between rows very small. No separation between business class and economy. No separate toilet for business class passengers. Of course no entertainment, no WiFi and no charging. Very bad experience
Delay rushed to the next plane and bags didn’t arrive in chicago
Boarding could've been improved a bit, the rest is excellent.
Agents helping disable person doesnt know connections to Poland and after 9 agents helping and 2hours ,we made it to proper terminal. Polish Dreamliner its Polish nightmare liner with so narrow seats and no room under front seat for bag and feet,in economy class.To upgrade, to higher standart cost an arm and leg ,even there are empty seats No good experience overall
The customer service rep on chat refused carrying golf set at no charge that is customary for LOT and others. I wanted yo carry just ONE club not even full set! Web check in was nightmare. Most horrible lounge at warsaw. To call it business class is a BIG exaggeration. Rude staff warsaw to nyc. Seats uncomfortable and not flat as is now customary. Bad content and entertainment system.
LOT was very disorganized at Istanbul airport with no communication with travelers. Our flight was delayed over and hour and a half and there were no announcements, displays or anything about it. It almost left me missing my second flight!
The flight was delayed by an hour which caused me to lose my car rental in Vilnius
All good. Didn’t get the seats I booked online. Luckily, copassanger cooperated! Mistake- I failed to verify connecting flight seats details at Mumbai. Staff at Mumbai airport to be blamed equally!
Horrible trip. Plane was late , so late . the flight conditions were very uncomfortable.
That was the last time I booked Kayak. The connecting flight got canceled and the trouble shooting terrible. Next times, I will book the airlines directly. Good bye
I want to highlight the crew members and their excellent work and professionalism. They work hard to make a long trip the most comfortable as possible, the food and drinks they offer are pretty good. And they are always asking if you need something else. I have had experiences with other airlines where you have to basically beg for a bottle of water. This is not the case. Highly recommended!!!
Way too crampled. Charge more and put in less seats.
I was first assigned a seat that could not recline fully and was at the back of the craft. I was not able to select another seat during check-in even when opting to pay for selecting a different seat. I had to contact the airline and spent 25min with a chatbot and was then transferred to an agent who was very helpful and could change my seat (free of charge). The entire process took me one hour. If I happened to not have that hour available this would have been a problem. And that was only to check in. The next problem is that the airport lounge I had access to is located landside. How strange. So it means that you need to allow time for security check and passport control and boarding time when leaving the lounge, which makes it almost pointless having lounge access unless you have a very long layover or arrive 5 hours before the flight. Inflight service was okay. But not up to par with the likes of QA, SQ or CX, even though the price is the same or even more. It was much better than the domestic flight where Lufthansa is actually a low-cost airline with legacy airline prices.
One of the best airliner in the world But airport was very poor
Very bad 3 times change the gate and too much delay...
the blanket was great and pillow helped. really need a toothpick packed with meals
This was the worst flight of my life. Economy seat directly behind a premium economy seat with extra recline meant I have about 6 inches between my face and their chair. My seat would not recline at all. I couldn't even use my laptop on the tray table because I had so little room. I was in a casket basically for 10 hours. Completely unacceptable.
There was no entertainment or food service (short flight). The flight was delayed more than an hour.
Horrible airport ever. We stood in the security check line for more than an hour. It was past boarding time and we were still waiting in line for the security check. With 2 children and a medically ill person we had a very stressful transit.
