KLM remains a quality flag carrier airline which maintains its standards whilst all their competitors are lowering theirs.
The baggage drop-off in Stuttgart is bad: after online check-in you cannot use the automated baggage drop off as indicated on the website. You can use the terminals but have to cue to 1 of three open and slowly working counters to drop the bags. took about 45 minutes wait time.
Great boarding, great short flight but no entertainment whatsoever and no wifi. Prepare to disembark by a staircase.
Seats were comfortable crew members support was very good but AVML ordered or selected by us needs a lot of improvement.
Flight left a few minutes late, but that's it. I wish the seats could be wider and recline more.
The baggage service at Malpensa was the worst ever. We wanted for over an hour without any information, they broke my suitcase, and the services of the local luggage services company was below any usual services level of a KLM partner.
Good experience, just i couldn’t connect me to the wifi
Was trying to change a flight but told that Canadian and local klm systems do not interact so they could not access my booking. Overall I like klm a lot but if it was important to change flights I would be very frustrated.
I travel frequently. The flight was late again... KLM should really try and be on time
Seats actually fit a human! Snack options were a bit lame but that’s ok
At the last minute, the airline changed airplanes and downgraded us from premium to economy. The seats were very uncomfortable and very tight.
The seat in front of me seemed to have extra reclining, which made my seat tighter. I couldn’t see my movie properly when the other passenger was reclined. Food was OK, but there was a long period without food, considering it was a day time long flight.
They lost my bag and I still have not received it
I don’t like that an equipment change caused my seat to change from 23A to 44A. The boarding was also delayed. The crew were excellent, however and very attentive. The food was not bad.
I paid 3 this and dollars for two tickets. No food, minimum drink, confused service and very uncomfortable sear. There was zero difference between busy ness and tourist class. I received a pathetic apology
Old cabine without flat bed in business for a 12 hour flight is not acceptable
Everything went smoothly with Air France. There was a delay in departure which seemed to relate to the immigration services being short staffed.
Food could have been better especially the breakfast. Overall it was a good flight
I have used Air France and KLM many times it will help if they change their menu's feel like it's been the same for years!!!, Especially the breakfast. Overall the flight was good and enjoyable.
My seat was so uncomfortable, and the headrest was broken. Very very disappointing for the price I paid.
I never saw a crew less motivated doing the absolute minimum
They blocked me from checking in online and they charged me lots of money
The plane was small and one felt the turbulence much more. The lines to get through immigration were insanely long.
Our steward Margarida who served us from Lisbon to Boston was absolutely fantastic! She deserves a raise. Conscientious and thorough as well as showing appropriate attention for every need.
Comfortable but not Polaris or Delta comfort Business Class. Overall 7 out of 10
Great overall experience with TAP - would not hesitate to recommend for your next trip to or from Portugal
A bit disappointing. Our business class seats were not cleaned from previous flight. They were also missing headphones and bottled water. Dining options were not always available.
Didn't get to go because connection flight was cancelled
I have been flying internationally for most of like. My first trip with TAP- wonderful! I look forward to flying with them more frequently in the future!
Of course food only if you pay and no entertainment. As always with TAP they collected hand luggage and you must check in. This happens mostly with TAP and is not acceptable because others are having three pieces or more. TAP should be consequent and collect hand luggage only from those who have more than one piece.
I paid for Business class and was given a window seat. The problem is there was a rude inconsiderate person directly beside me who told me she didn't want to be woken during her 8.5 hour sleep on the overnight flight. I had to use the bathroom and was unable to get over her seat to use the bathroom. This was poor seating for a business class passenger. In addition, no one helped me with the screen to watch TV, so I wasn't even able to watch the screen. This was the most miserable flight I've ever taken. Economy would have been better for someone needing to use the bathroom.
Very suitable way to travel for “no Frills”; safe , timely and totally fine
My long-haul flight experience with this airline was not very pleasant. Earphones were paid, and no eye mask or other amenities were provided. The meals were served in cardboard boxes with plastic cutlery. The restroom was unclean and ran out of toilet paper. However, the boarding process was smooth and well organized.
There was no water in one of the sinks in the executive area, which is unacceptable as we could not wash our hands after using the restroom
Everything should improve! Service like a low cost but prices like a premium airline. Crew in general with bad manners arguing for everything. You pay for priority access but then they use buses, so your loose your advantage to put your carry on first. That was the purpose for paying for priority. Bording is a nightmare, people accessing the plane for bothering doors, front and rear, no matter which line do you have.
I flew business class, at breakfast I asked for a small bottle of olive oil instead of butter and the flight attendant responded with a negative gesture.
i paid accidently for a second bag instead of a golf bag (Eur 40 instead of 50) they would give me credit when i tried to change the second bag from a regular suitcase to a golfbag. The comment was "you made a mistake, your problem"
It was NO entertainment, the screens were not working for anyone. The food was bad in taste, my chicken was hard. The seat in my case didn’t recline. A long and endless flight
Very BAD crew service They ignore at all any call for service . Very rude from the check in process to all the tripularion members in the fight .
Flights from MADRID to CARACAS and back Seats on the plane were too uncomfortable for a 9 hour trip, especially when the flight was completely full. Crew treated passengers as if we were cattle. Desperate rush to get food served so they could enjoy First class food at the back of the plane... I went twice to the back of the plane (no one answered the flight attendant button) to ask for coffee and was met with a very abrupt response... 'YOU HAVE TO PAY FOR IT'. The only thing staff could think of saying to me was 'la mascarilla senior!'.... In a way I do not blame Air Europa for getting away with this lamentable service, they are one of only two carriers flying between Spain and Venezuela so do not have any competition... I do not think they would dare offer the same service on a flight from London to Los Angeles!
Everything was on time and easy. Food in business class was great. There was no entertainment on board, though with business class you could get free internet, but so spotty it wasn't worthwhile.
They could have provided more than a premade mass produced tina sandwich for a 10 hour delay and/or had something available on oars other than potat chips once we boarded. They also could have not lost our luggage. Or barring that, at least foled a claim for us once we landed. Instead all of those things happened and they told us if we wanted to file a claim to do so online. I laid for business class for both of us. What an incredible waste of money.
Without any prior warning, I was seated in a row just in front of an exit row (27F), and I had no idea that my seat would not recline. However, the person in front of me did recline her seat, reducing my space. And because I could't recline to regain some space, it was my WORST flight ever.
I’m an Iberia fan but this time They dropped the ball. I went from ALC to MAD to LHR. Boarding in ALC was by group… to get you in a bus. Then we sat for almost an hour when most people had connections. When we landed in Madrid we did so and they put us in another bus almost like if they wanted to make people lose their connection. We made ours by the skin of our teeth but our luggage did not. And on top of this we had to listen to the pilot bragging about Iberia being punctual. To be true we made it on time to LHR but we are Still waiting for our luggage
This is where i leave an airline review. Test test test!
business class food was pretty average otherwise it was a good experience
okay, will recommend from PR to Madrid, faster turn around
I fly to BNA with BA often and this was the worst experience. Arriving in nashville, check in was 1.5 hrs long in the queue with 1 very slow girl at the desk. When more staff came they only catered to priority customers. When all priority were checked in, instead of filtering from the top of the line they took the people from the end, the people who had been queuing for 5 mins vs almost 2 hours. The flight was delayed, for no good reason other than the staff took forever to do anything. At the gate there was zero organisation, we asked the crew what the delay was and they confirmed it wasn't the plane and it was the ground team. One of the flight attendants was one of the rudest I have EVER encountered, that man clearly hated his job, and people...I wish I'd got his name. Food was disgusting, seating was cramped. I've no idea what's changed in the last year but I'm truly shocked.
All went smoothly, no problems; friendly crew. I would have appreciated a head pillow ;)
Never made this flight it was unconfirmed by Iberia according to American Airlines This trip was a total nightmare, got to the airport in Wed March 8th after confirming all flights, only to be told by American Airlines that we are not confirmed on the flight. We met a pretty rude and unhelpful AA check in agent by the name of Ali. American said it was not their problem, contact Kayak/Chatdeal and sort out your issue.Chatdeal said all flights were confirmed and it is the airlines fault. So it went, we were kicked between American, Kayak and Iberia spending hrs on the phone- all said it is not their fault.Spent 9 hrs in the airport on Wed 15th trying to sort out. Luckily, we met a really nice AA agent Shawnna G who went way beyond the call of.duty to help us out. We were put the next day on Thurs 16th from DfW to San Paulo Brazil the onto Madrid!! Imagine that..10000 miles and 20hrs of travelling to get to Madrid from Dallas!! Our trip took 3 days to get there ..Wed 8th Thurs 9th and Fri 10th.Got there on Sat 11th, so lost 2 days of our vacation and a lot of emotional and physical stress on our 2 kids travelling with us.
