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I respectfully request that Air Europa consider the delay of my baggage, the damage to my suitcase, and the missing personal belongings and other items from inside my suitcase as part of my claim

My long-haul flight experience with this airline was not very pleasant. Earphones were paid, and no eye mask or other amenities were provided. The meals were served in cardboard boxes with plastic cutlery. The restroom was unclean and ran out of toilet paper. However, the boarding process was smooth and well organized.

No WiFi on the plane. Crew was insensitive to my medical supplies and medicine in my carry on. If the crew was monitoring passengers putting 2 bags in overhead bins there would be room. We sat for 2 hours extra. Iberojet is horrible never again.

There was no water in one of the sinks in the executive area, which is unacceptable as we could not wash our hands after using the restroom

Boarding was a shitshow. Had to bus to the gate. No separate bus and boarding process for Business Class.

I flew business class, at breakfast I asked for a small bottle of olive oil instead of butter and the flight attendant responded with a negative gesture.

No frills airlines. Tickets were reasonably priced for a short-term booking. But comfort is a big issue.

Very BAD crew service They ignore at all any call for service . Very rude from the check in process to all the tripularion members in the fight .

Place above head to place the rucksack in is smaller than in other planes, so it needed to be located under the front seat.

I have loved the flight, very professional and caring staff.