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It’s a good airline. Polite service and good communication.

Elderly female flight attendant was not customer friendly. There were only about 12 people on a regional jet that had about 60 seats. There were 8 exit row seats and none of them were taken. We attempted to sit in those seats and the flight attendant gave the standard " you didn't pay for those" so she would not allow us to move. What harm would that have caused ? They assigned seats to 5 of the 12 people in 2 rows, row 20 and 21. A simple friendly customer experience gesture of allowing us to sit in exit rows would have gone a long way in me having a very favorable impression on Air Canada. After that I have very poor impression of Air Canada and will not fly with them when I can avoid it.

Flight was delayed but the real issue is how long we sat after boarding. Space very limited for an overnight flight and seatbacks didn’t recline so it was almost impossible to sleep.

Flight was delayed due to mechanical issues with in-house entertainment. Strike one for the delay, strike two for no entertainment. Once we boarded we still had to wait while they tried to fix the entertainment system. Strike three was an issue with a passenger falling in the lavatory so no breakfast was served for economy seats. Not blaming the passenger but did the entire crew have to attend to one person? She walked off the plane by herself so she didn’t seem that bad off. Pretty much everything that could go wrong did but at least we got our luggage!

Worst experience ever. Flight was cancelled no one answering phones and no AC personnel at the airport. As a result I had to rent a car to get to my destination on time. Won’t be taking this airline for a long while.

Everything nice. Only nice staff and kind people. Thank you Air Canada. I will be back ❤️

They added a stop in Barcelona in the last minutes and lost my luggage….. I will never book with Air Canada again.

Pilot forgot his documents so flight was 35 minutes late in leaving. He had to go home to get documents!

The flight was more compact. The flight was more turbulent than usual. Otherwise no complaints.

My flight was delayed from Columbus to Toronto was for nearly four hours. When I made it to Toronto the crew would claimed that the flight to my final destination was full even though I did my best to make it to that one as soon as the plane landed. They had first class seats open but would not give to me and the other people who were delayed in Columbus.