They lost my luggage and there is no update, no luggage and no hope that they will find it. It has been 26 hours since we landed
Cancelled my flight. Only option had a layover in Italy. No compensation for the 4 extra hours of travel time. The travel agency, cheapflightfares, blamed Scandinavian airlines and said there was nothing they could do. Scandinavian airlines said since it was booked through a travel agency there was nothing they could do. The entire thing was incredibly frustrating. Never booking through kayak or with Scandinavian again.
The seats were really cramped. The high backs on the chairs made you feel claustrophobic.
Flight delayed 3 hours 45 minutes. Connecting flight changed. Would have missed cruise ship. Had to cancel return flight, because we couldn't just cancel flight to Nice.
First off, numerous things were misrepresented. When we purchased the Economy Plus tickets the fare allegedly includes access to lounge. At Logan Airport where the signs points to, there is no longer SAS lounge. We were directed to Delta lounge, which is located at the other end of the terminal. When we got there, Delta reps told us that it is for SAS business class passengers only. The advertised seat selection 30 hrs prior to departure did not work online. When I called SAS, they told me that it was more than 30 hrs before our connecting flight in Copenhagen, although it was less than 30 hrs before the departure for Copenhagen. Customer service representatives would not provide any assistance. The tray table in my seat was not fully unfolding to be able to place the food tray on it. Therefore, I had to keep it on my laps.
Everything went very smoothly. My only complaint is how cramped the seats are for an international flight.
They were charging $$$ for first glass of wine. That first glass should be included in such a high price.
Good could have been better. Comfort was fine with decent leg room and seat comfort. Would have appreciated a USB-C charger port.
TERRIBLE! Staff was unfriendly, rude, and demeaning. One flight attendant touched me to grab the complimentary blanket off my neck because I couldn't take it home, while a bunch of other people took theirs home. I have never been so ill treated. I am not happy at all. And flight was delayed, no information until short notice for everything. Lost an entire day at my destination. I expect a full refund for that experience. Never will fly with them EVER again
A Lufthansa flight operated by SAS with a jettime plane. Fight was nice, no food but free tea and coffee.
Entertainment was good. Food was mediocre. Service was mediocre. New plane was smooth
Staff was great. Space in bathrooms was very good. Boarding went smoothly due to aisles. I would like more room in coach. 2 more inches would be helpful. Lost luggage was a big issue; more on the administrative side than flight related, but diminished the flight experience.
The seats are designed for 12 years old, but pretty uncomfortable for the average adulte!!
The Lufthansa part was wonderful. The short connection flight was not.
Both flights were late for what appeared to be the airline’s not having the planes ready. Arrived over 6 hours late.
Usually a business class traveller had to do economy this time due to last min travels and no business class ticket available The staff treats u like substandard citizens . Especially to coloured ppl . This would not have been the case if I were back in business or first At Munich I asked if there was an option of upgrade and not for free I would pay but within 30 sec she said the flight is full ..the interesting part is I did not even tell her which segment I am.flying . But seems like she was not interested in talking
With the upgrade everything was better- more room ,better service and offerings
NOthing the flight was cancelled. I had to wait 24 hours for the next flight which then took me to Vienna instead of Tirana, Albania and then I had to wait another 14 hours for the next flight to albania.
The boarding process and flight were very easy and comfortable. The staff were very helpful and kind—they obviously enjoy their work. My only recommendation for improvement is the website and application. It is very confusing to navigate and could be improved with UX in mind.
I liked the quick check in, but both flights were significantly delayed, making an already long journey, completely exhausting. Although some members of the crew were extremely professional, and nice, creating a welcoming environment, others could certainly improve their manners, and not laugh at a passenger who needs help or further instructions, or treat them as if they are stupid, and be outright rude to them. I was a little taken aback because I only asked for some extra paper towels after a glass of water fell on the floor, only to get an angry response: I told you we don’t have any, go the toilet to get it, which had a terribly long que at the time. Unthinkable way to talk like that to a passenger, by any standard, just to give you an example. The other was when I tried to find a place to store my handbag on the plane; not only the attendant stared at me and she would not help me make it fit, she told me that I was able to do it on my own, and laughed together with another passenger. Seriously? I am shocked to say the least; and hoping that these are just two isolated events that happened flight after flight, on the same day, and not the image that Lufthansa wants to portray to its customers.
