Both ground crew and flight crew were rude, and did not provide any level of service. They made it very difficult as we were traveling with a passenger the required assistance.
Really nice, all good, nice crew and all on time
Unfortunately I had an awful boarding experience. Our first flight with Aeromexico was fine and landed on time however it couldn’t find a gate and we were late which made us lose our connecting flight with Aeromexico. The staff handled it horribly when we explained our situation and would not led us board when we missed the boarding time by a couple minutes. The staff were extremely rude and did not attempt to even help us. Because of this incident, my husband and I missed a full day of work which negatively impacted our salary which we need. Please compensate us for the work that we missed.
Good, the flight from Miami to Mexico City was better than Mexico City to Miami
the guy in front of me put his seat back immediately...and then left it back including thru landing and taxiing to the runway. attendants did not check/ask him to put it up for landing.
Lousy No wheelchair. As normal at Atlanta Cheap airline Cheap aero plane. - Neither entertainment nor food on a 5 hour saga
Ok. But we arrived to a remote terminal which meant that a bus had to take us to the terminal building
All the pessengers should be wait in a line útil the creo and piloto are arrived.
Aeromexico es siempre una buena opción, relación precio calidad adecuada!
We were sitting on the plane for half an hour before we arrived at the gate after landing. We had to wait half an hour to collect our luggage.
The gate agent was so rude to me and i asked a question and she refused to answer, wouldn't even acknowledge me
Premium economy was worth it. Great seats and good food.
Food was good. Clean aircraft. But why do the airlines make the seats so narrow?! Your executives should have ride in a seat so restrictive for 11 hours and see how miserable it is! When.we got to MUC they changed my boarding gate 3 times for my next flight!!!!
The very best airline service I have experienced. Better than domestic airlines first class and I flew Economy Plus!
just ok flight flight from Athens to Munich....slightly delayed departure but we made the next flight ok.
With discover in general was very good but from Munich yo Palermo was poor
Flight was delayed 2.5 hours. Planes cabin was very warm and uncomfortable
Mizerable experience as my flight was canceled and have to spend $4000 to buy new tickets
Our flight was canceled same day and we were never informed. Had to pay more and worse seating on another airline.
Quick boarding. We left on time even though the plane came in late.
My experience with most flights is the crew when speaking over the intercom to the passengers they speak so fast. It’s like (I’ve done this a thousand times & I know you know what I’m saying so let’s just run through it) This happens in the airports, too. Speakers are too fast and that makes it hard to understand. Anyway the crew was amazing & that really makes the flight.
Loved and was pleasantly surprised by the food!! Request Lufthansa to help transiting passengers at Munich (confusion whether to go thru passport control or not).
Flight cancelled by Lufthansa. Have not received a refund from Air Canada.
I accidentally touched a cabin steward as she passed by and she reacted harshly yelling in a loud voice “don’t touch me”. It was embarrassing and uncalled for. I would characterize a few of the cabin crew as pretentious and aloof. Not at all what is expected. That was the first leg of our trip from Montreal to Munich. The second leg from Munich to Nice was more in keeping with the service I expected.
Was not sent a link to check in online. Tried to check in online using website. Site didn’t work. Called support line, was told it often didn’t work. Went to counter at airport to check bags and get boarding passes. Had to stand in a lineup. They were unable to tell me how much to pay. Had to take a paper to another counter, took a long time to be told what I owed. I fondly remember the days of checking in online, getting my boarding pass digitally, paying for my luggage on line, scanning my passport at the airport to get my luggage tags, and putting my luggage on the conveyor. Easy peasy. Air Canada has really taken a step back in time, and made what was an easy check in experience to one that seemed unduly long and frustrating.
I did not follow this route as I was forcefully rerouted.
I will never fly Air Canada again. 5 hour delay due to plane problem which could have been fixed while plane sat empty. We offered a $15CAD voucher for dinner due to delay, BUT that is NOT Even enough for a hamburger. Air Canada rebooked my 87 year old mother on an onward flight in Munich with NINE HOUR layover without rebooking me on same flight. Air Canada apparently cancelled my onward flight as I was offered a refund for the Lufthansa leg from Munich. Fortunately, Lufthansa Service Center staff was very helpful rebooking us both on same flight which was one hour earlier, so only 8 hour layover. Lufthansa airport Mobility staff as well as plane crew were awesome and extremely helpful with wheelchair support. Spoke with others who were on same flight from YYZ to MUC and there was at least one other person that was not rebooked onwards (from Munich to Hamburg) by Air Canada but was able get support frkm LH Service Center staff. The Air Canada plane crew was very helpful, so the overall issue is Air Canada systems, and gate agents that have caused multiple negative issues on AC836 YYZ to MUC on May 18th. Similar to what others on this flight have said, I will NEVER, EVER, NEVER AGAIN fly Air Canada. And I've likely flown over 1 Million miles with them, with lots of miles in Business Class and have held Elite, and Super Elite status.
No wifi internet the entire international flight. My ear plug for the headphones was damaged so had no audio for movies or internet during flight. Had to play a crossword on my tablet. Bummer.
One of the female flight attendants was clearly racist. not willing to answer to a simple question: confirm my seat, as the boarding pass was not clear. I'm not ready to forget her look full of disgust. I fly regularly, I'll make sure to avoid this German company
Horrible. I accidentally added the name Charlie instead of my given name Charles and was denied boarding with no recourse to fix it and no refund.
There was stewardes who was walking up and down the alley and keep spraying room refresher on people heads. It was terrible. Not only was it keep filling on my face plus I smelled like a room refresher after all my all clothes.
The new buisness class pods are 100% worth it. Loved it.
how cold Sofia - Munich (first leg of an overseas trip Sofia to Boston, with transfer in Munich) not have any in-flight free snack and drink and one has to purchase those separately - at very overpriced prices at that, despite the high price of the ticket itself! I will will Ryan Air or Wizz Air and pay low-budget ticket if I wanted a zero frills flight. This is not acceptable. Coffee/tea and a mini sandwich or snack should be served on the 1st leg of an international trip with the airline.
This was a very full flight and was basic economy, instead I'd economy's plus.
Crew was very friendly and attentive. The lack of Wi-Fi on an aircraft in 2026 is incomprehensible. The operational experience with the flight delay and ground service was abysmal.
Great food, service, food and the small warm towel at the end was perfect. Only suggestion is warning people that you can’t make a one hour connect in Munich or you need to have longer between flight connections.
TV wasn’t working, flight attendants never came when turning on the light, luggage was delayed and when delivered it was broken. No suitcase for the rest of our 2 week trip with no response when claimed filed
Boarding it group 6 is unreasonable for gold members of codeshare airlines. Lots it luggage compartments full of crew and other bs. 6 rows of passengers no stowage
Someone sat in my seat and this made boarding protracted and unpleasant. The stewardesses kept saying, “it is important that everyone be seated — or we will be further delayed,” but for a long time they did not tell me where to sit. At the end of the flight a baby screamed loudly for several minutes and it took ninety minutes (!) to get through EU passport and customs. We had to stand the whole time in a an overheated room. The seat on the plane was narrow. These things are not all Lufthansa’s fault but they made for a somewhat unpleasant trip.
Very bad because the flight was delayed from Palermo to Munich and we lost the intercontinental connection in Munich to Orlando Florida. We arrived before the flight leaves but they did not took us into the plane. They did not give us any compensation for all the damage they made us by taking another plane to Washington DC and then fly in another connection ton Orlando. We had to experience a very stressful situation. We were very exhausted after all conflict. We need a compensation for this bad expirience. .
Love flying Condor Seattle to Frankfurt. Very comfortable premium economy seats, great food and fantastic staff.
On 4 flights we had one good crew member. The seats are horrible, food not up to premium economy, but it is a budget airline. I was once told you get what you pay for, and in this case it was NOT worth it at any price
I did not like condor flight. The food was terrible.
I was about to leave for the airport when I saw an email that the flight was canceled with no explanation. They rebooked me for the following day.
You did not give me any refund or allow me to transfer my flight to another date when I couldn't take my flight. I lost 100% of our ticket price. I will never travel with you again unless you make good on refunding or allowing me to transfer the ticket cost to another Condor flight. I couldn't take my flight because we had a very sick cat who required surgery for a potentially fatal condition and who possibly had to be put down. The cat is a member of our family and we assessed we needed to be home, in part because we didn't want to leave our 2 children with the decision to put the cat down.
The flights & staffs were great. However, Frankfurt passport control was terrible: long line, unsupportive airport staff, I would have missed the flight to SFO had not my fellow travelers let me get to the head of the line. An hour and 40 min connection time is way too optimistic for getting into (out of) Schengen area. A 3 hour layover time would be safer but not without some stress.
Crew and seats were ok. Food was just simply terrible.
It was a short flight, maybe an hour long. Everything was handled great.
The flight was fine, only issue my friend had was how small the seats were, it's a 10 hour flight so it becomes a bit of an issue when you're sort of cramped.
Sitting in business class and the seats don't recline. No entertainment at all. Food was ok. It was an old Airbus.
