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Apparently there was a medical emergency after boarding was completed. It took nearly two hours to resolve the situation and get the passengers in the air. I feel the near two hour delay was excessive and should have been handled better (we saw the woman who had the “emergency” walk off the plane without assistance).

Air china experience was good but other part of flight in my trip wasn’t good.

It was a good flight , only problem they left my Koffer at Frankfort and it took another 24 hours to get it at Leipzig that was my final destination

Food was terrible. Bamboo utensils are just not working out. A lot of plastic waste. Pillows and blankets were not good, a lot of static electricity. Crew did their job well.

The crew could deploy more customer focus and not frown when asked a question. I’m speaking of one lady in particular who raised a hand in my face for me to wait whe I tried to ask a question and never came back to me. Very unprofessional and rude.

They set someone on our assigned seats and we ended up finding seats for ourselves to ensure the family sits together.

Lufthansa crew both on the ground and in the sky were wonderful. I booked wheelchair service for all of our flights and it was handled perfectly. Kudos to all at Lufthansa.

Very efficient and excellent service. Nice amenities and beautiful plane. Elevated meals. Boarding could have been more organized. We missed our connecting flight due to EU entry but Lufthansa was extremely quick to rebook us.

Aircraft had fairly roomy seats on economy. Food was good (beef dinner).

New and clean plane, lots of entertainment on IFE. Boarding was chaotic, maybe because of the size of the gate area. Plane arrived half an hour late.