There was a 3:40 delay (the departure time was pushed back twice) and I missed my connection from Almaty to Astana. I had to spend the night in a hotel and rebooked my Almaty-Astana flight on another airline.
Poor connecting flight logistics and ground transportation for such enormous airport. Airline does not consider time required to complete the security check or transition from one to gate to another
We had requested a wheel chair assist for my husband who has Parkinson’s. The first seat we came to we got off the plane was staffed by 3 men-one was on his cell phone, one was sleeping and the fellow we spoke with was rude and seemed as if he didn’t care that we had a plane to catch in one hour. A person with a wheel chair came and took us to the center area for wheelchairs. Here we waited for 20-25 minutes while our flight went to “boarding.” Finally a woman came with a cart and we zipped through the airport.
Staff could have been friendlier and offered drinks more often
Excellent staff despite some trying passenger situations. Very impressed with their good attitudes and kindness.
The crew is not focused on the guests but on their task!! No extra service. No business class amenities provided. A crew is not friendly if you ask for something extra, like tea. It takes 30 minutes, and you have to go them 3 reminders. Lack of friendliness, less but more of let me finish and go back to their group and Talk. Like a passenger is in on there way. So get your I gave you food just shut up
Typically good service onboard but baggage delay in airport was significant
Nothing luxury about Turkish airline compared to many other airlines
PLEASE GIVRE US PERMISSION TO BOOK SEAT NUMBER EVEN WITH FEES
Turkish Airline canceled our tickets in the very last minute, with our luggage and everything else, all prepared and good to go. It’s clear that they sold the tickets for better money to someone else. Bad, Bad, Bad business!!!
To be prepared for being treated with disrespect by the ground crew.
Parents with permanently crying baby on board. Neither parents nor crew did anything to calm the baby. The food was extremely disappointing. Seafood stew was very, very small! Not even appetizer size! Seat had a gap in the back. Had to use a pillow to fill it.
Food choices limited & not enticing Seats quite uncomfortable & difficult to control
You deleted my connection ticket home and I am stuck in Seattle!!!!!!!!!!!
The already delayed flight took an hour to find no-show passenger bags, which seemed long. Flight attendants only provided flight transfer information to a few passengers not all.
It could not have been cancelled and the rebooking pro could have been smooth, not requiring me to be on hold and standing at check-in counter at Air Canada (not AC fault) for a total of 3 hours. Ridiculous.
Never took the flight due to strikes which happens but there was no timely coordination to find me new flights. I had to call Lufthansa and Kayak support only to be given no good options and a 75% refund. Ended up spending way more for alternative flights that I coordinated myself for a trip I had booked 6 months prior.
Definitely get premium economy on a flight this long if you can. Your legs and while body will thank you.
I upgraded to the business class cabin. It was the poorest business class I have ever experienced. No access to any business lounge in Tampa airport. Seats are not comfortable. I had a window seat and had to step/crawl over the next seat. Food was mediocre and service below average for business class. Bathroom location was ridiculous. No place to wait. I cannot believe I paid this kind of money and will never fly Lufthansa Discover again. They really should reimburse me somehow.
I liked the professional service that began with the information and continued with boarding and the service on board. I recommend you to use the late-night checkin the day before your flight. It made traveling so much better and more pleasant.
Boarding was disorganized. The door to one to the toilets wouldn’t lock. The plane was shockingly cramped, and clearly used for domestic flights due to the menus for items to sell domestic travelers. United should be ashamed of its small seats, tiny unclean toilets, and money grubbing stance toward services, compared to Lufthansa, Emirates, and most international carriers United is awful.
It was a safe flight with a friendly cabin crew.
The flight was never confirmed, I was not sent a ticket, and my account was charged for this flight. I’m trying to get my money back for a flight that was not booked or confirmed. Terrible experience
The plane was too hot inside. There was no entertainment and we had to sit on the plane for one hour before takeoff. There was no free wifi.
Online check-in was unavailable for my flight. So I waited 40 min in the queue at the check-in counter. Then, unlike any other airline in the world (and I am a very frequent international flyer) Pegasus was adamant that my CPAP was just another carry on and that I had to pay extra for it. Then, after I had paid in advance for a seat, they insisted I could not sit in an exit row because I was over 60 years old (I'm clearly in good shape and buy exit row seats more or less weekly). We pushed back harder and harder and insisted on talking to the station chief, who spoke with the counter staff by phone (not to me) and eventually relented. Experience on boarf was ok-- for a budget airline.
You adjourned my flight by 1h 30 mns and only updated me 1h30 mns before the new scheduled flight. I submitted an email to Kayak asking for a refund. It was the most stressful experience I've had.
Not because when i try to do check in there is only in turkish language i can not select other language
https://www.instagram.com/reel/DGVSRsasQcG/?igsh=dmkxa2s1eHNlbHZs
Don't fly Pegasus, terrible service at the airport and boarding was really bad. Both flights I took with them were significantly late. This flight had us all changing the gate at the last moment and it was chaos.withour explanation or apology. The planes have seats that don't recline and seats are really hard. The crew on board was good both flights, but that is the only positive thing I can say about this airline. It's not worth it and I won't be flying them again.
The airport staff were some of the worst I've ever flown, and I fly at least 50x every year. From the staff at the gate, to the check in staff, to the ticketing sales staff. My experience in Instanbul was so bad Ill.never fly Pegasus again. They were incredibly rude, dismissive and not helpful whatsoever. This is the worst of the worst if you want to fly a budget airline I'd go elsewhere. The airplane seats are really uncomfortable and don't recline at all, you get charged for every single thing so in the end you will pay more flying with them. The crew on the plane were the only kind people we encountered with Pegasus.
Pegasus Airlines which is the most efficient and cost worth low cost airline all over the Europe
Upon checking in for my flight, I was informed that I had exceeded the baggage allowance and was required to pay an additional fee of 355 US dollars. This was surprising and frustrating, as I had not received any prior communication from your airline regarding the baggage allowance for my flight. I checked my email regularly and did not find any notification or reminder about the baggage policies. Had I been informed in advance about the baggage allowance, I would have made necessary adjustments to avoid any additional charges. The lack of communication on your part has caused me both financial inconvenience and unnecessary stress. I kindly request a full refund of the additional charge of 355 US dollars. that I was required to pay at the airport. I am writing to formally complain about the loss of my baggage on your airline. . I was a passenger on flight 0920 from Seoul ICN to Almaty and then from Almaty on flight 0131 to Dushanbe on July 18th 2024. Upon arrival at Tajikistan Dushanbe, I discovered that my checked two bags were missing. I reported the issue immediately to the airline’s baggage service office at the airport. Despite following up multiple times and with your Air Astana Representative and being assured that the matter is being looked into, my baggage has not been located or returned to me until last evening. I expect to be compensated for the loss according to your airline’s compensation policy.
Everything was great, but the food was more like Soviet cafeteria food...
