Flight lead was a gentleman with silver hair and he went out of his way to shake hands and interact with each passenger seated in business class. A medical emergency took place during our flight and he handled it with perfect poise and professionalism. He was gracious and confidently competent. Just what you want from a leader,
The flight was excellent, the crew was super friendly. The only complaint I have is, 3 of my zipper handles were broken and there were 2 massive scratches on the back of my bag
I did not use entertainment on board, so, cannot really evaluate. the flight was fine.
Outstanding even though the 330 was one of the oldest in the fleet. The difference was the attentiveness and responsiveness of a really experienced flight attendant. For airline food great variety of interesting choices and good tastes supported by a good wine selection.
As per usual when you Hit the UK it's a slow process through customs Not as efficient at Thailand for sure
The flight was delayed. The aircraft was unclean. Promised seat was not given due to change in Aircraft. Not one crew on ground was in a position to give any response. Amsterdam Airport is AVIODABLE Over crowded. Over Expensive. Poor Services.
Crew is not the cheerful type. very slow meal service (this is their style as have flown this many times)
Empty seats next to me - wish it had been for a longer flight!!
Flight was on time, staff are friendly and helpful onboard.
Terrible last row seats many seats available but no offer to move to better seat
3rd time in a row on an international flight a massive delay. Third time in a row on an international flight that Air Canada rebooks the missed flight for the next day, third time in a row I have to start a fight with Air Canada to get the money back they should pay me back for the inability of this airline to fly on time and do the decent thing
Fantastic dinner! The chicken with the coconut rice was amazingly good! Excellent service!
Paid seats changed yet again. Put in seats I would never choose. Paid seats that are changed should be refunded. AC constantly does this! .
We went for a family funeral. Unfortunately Air Canada will not give a bereavement discount for flights that have already occurred. We couldn't get the death certificate before our flights.
To long of a walk to customs arriving at Pearson for older people.
They changed our seats so my husband and I could sit together. Gluten free option for meals would be nice. Negative experience is that our luggage was "forgotten" at Schiphol so a day later we ate still waiting word on when we will get it!
Horrific, we bought our tickets 6 months in advance and paid extra for specific seats close to the front. There was an equipment change to a larger plane ( more seats), identical configuration, you would believe they could honor the seats we purchased. Unfortunately not, and they sent multiple alerts from 11pm to 2am, keeping us up all night. Eventually my husband was moved to the back of the plane with 40 rows, 10seats wide, 🟰 400 people ahead of him to deplane. ( we had a time constraint we had to catch on landing) I don’t mind a middle seat if it is my husband or travel partner, but if I thought there would ever be a chance we would be separated. I would choose an isle. There was no one we could contact as we were at sea, with no cell service. Once docked, We went to the airport an extra hour early, no help at all Air Canada check in counter told us we don’t work for air Canada, call Toronto. Horrible service all around. When you pay for seat selection, don’t count on it with Air Canada. ☹️
Delays upon delays. Food was gross. Separated me and my spouse is the seating I heard others complaining they weren't sat with their loved ones either.
The seats are so close together and when the person in front of you reclines the back of their seat you have even less room. It's quite uncomfortable.
Overall everything was fine. This leg one of suitcases got smashed badly, and the airport employee told us to call the airline when we got home... No you have to get a file # at the airport or the airline won't do anything for you. That was on me for believing him and not necessarily the airlines fault.
They only checked us in 30 mins before the flight leaving us a very short time to go through security and getting to the gate And last but not least - My luggage has not arrived to my destination
