On time arrivals and departure, good in flight entertainment, courteous flight attendants, decent meals, reasonable seat space
Close was excellent. Comfort was very good. The food was marginal.
Didn't make the connection as my primary flight was 3 hrs late, I had to basically beg to be put on a different airline to continue my trip otherwise I would have been sitting on the airport for 8 hrs
Best service we’ve ever experienced! Special thanks to the crew member who took care of us throughout the journey. It was truly a once-in-a-lifetime experience. We love Swiss Air!
The boarding of this flight was total chaos. For some reason, all passengers had to stand in a lengthy line at the gate to have our passports checked for the FOURTH time. No reason was offered for the necessity of the fourth re-check, and when we got to the end of the line, the check was perfunctory. There was little to no crowd control at the gate and in some cases, tempers were flaring. On the other hand, once we got on board, everything about this flight from start to finish, especially the quality of the food and the service, was probably the best I have ever experienced..
Boarding was very chaotic, we had to stand in two different lines that were not clearly marked, and the announcements were not understandable from the microphones, and we speak both German and English. We paid Kayak $120+ for seat assignments when we purchased our tickets but when we printed our boarding passes, suddenly we had been changed to 16 rows further back than our assigned seats we paid for. The seats we were assigned to on our boarding passes had no usable overhead bins and so we had to sit with our carry on backpacks underneath our feet in an already crowded space. One video/entertainment screen kept crashing and thus was useless for viewing anything. It was not an enjoyable flight.
The biggest plus point of this flight is that the crew was very friendly. Otherwise on European sectors, the Business class seats are a joke and there is no entertainment of any kind. The staff should be trained to greet the Star Alliance Gold members to make them feel special.
The seat and leg room is small on the 2 seated row. Otherwise, very good crew and service.
Entertainment sounds were not good. Otherwise everything else was good.
Business class seating in Swiss really is just Economy seating minus the middle passenger
There was an hour delay before we boarded, followed by a “technical issue” when we pulled away from the gate which resulted in us having to go back to the gate to test an engine and then because our departure was so late (about 3 1/2 hours behind schedule at this point), we had to take a different (longer) route to get back to Canada, so, the whole trip took about 17 hours door to door. The crew did their best to manage the delay with a very full flight, so, kudos to them but it did make for a fairly stressful end of my trip as I was trying to figure out how to get home on board when I realised that there was an engine problem and we might be deplaned.
Good food. Comfortable. Affordable. Number one for europe to Tampa now.
Tired aircraft, appalling food, entertainment systems that didn't work, and delays. My last time with Swiss/Edelweiss
Motivated crew on dated but well kept equipment (A340). Seats with more leg room are a life saver
