Air France removed our luggage from the plane before it took off, seemingly intentionally, didn't notify us until after we reported it missing at SFO, and is giving us no updates on when, or whether, they will deliver it.
Not consistent with the food quality (I mean taste not freshness)
Food was really mediocre for premium economy in comparison to other airlines… the crew was nowhere to be found… 14 hour flight…
It was an OK flight with below mediocre service by their flight attendants
They again did not offer any functioning WiFi in the transatlantic crossing.
Flight was late over a hour just like the first one. WiFi was down.
The line at boarding was not well organized and managed
Crew was professional. Boarding has few seats . Since the plane was not full would have been nice to change seat on the internet
Flight was more then 3 hour late and I did not get my luggages
The hard product, food, and service are far superior to their North American counterparts
They are absolutely impossible to get hold of. A death in the family caused us to delay our departure. They are impossible to get through to and after waiting 41/2 hours I was told they would not consider helping us. They cancelled our return flight and have not reimbursed anything. I strongly urge readers to consider a different airline.
Customer service was poor everywhere. In particular in business class lounge. Stewardess were however excellent. No ability to order more than one dietary restriction in food that created awkward situations when I was offered bulgur due to being diabetic as I was also gluten free
I paid $150 to upgrade to this seat. My exit row seat had ample leg room BUT the collapsable table was broken so my food tray and drinks slid over to my lap, the screen malfunctioned.
This is really the rating of two flights. JFK to IST then IST to NQZ. New York to Istanbul was good. Good crew and all positives. The flight to Astana was so bad that brought it all down. Crew was nonexistent above the minimum, seats were cramped, and it was hot on the plane. Turkish Airlines seems to be slipping down to US based carriers level.
Amazing! Big line at Check in was diminished in 10 minutes. Boarding was quick and efficient. Service and food great. Only minor point: seats could be a little broader and for me being small, something to put your feet on during the flight would be great.
The best food I’ve ever been served on an airplane. The security at the gate was frustrating as was the heavy editing of the films and television shows offered.
The flight was great. From the first to the last step, the staff was very helpful and understanding. I also always enjoy Turkish Airlines food because it’s flavorful, fresh (like salads and very delicious bread ) and has special things like olives, dates… I loved that bean salad and apricot pie. I also enjoyed the movies. Thank you!
I felt the AVM was bad. They could have done better and felt the route was much long theb expected otherwise it was good experience.
Business class: Like: food selection presentation Staff on the airline Love: lounge in Istanbul Needs major improvement: attitude of reception at Istanbul lounge: 4 of them sitting there: inattentive and then rude. They do not fit with rest of Turkish hospitality!
Boarding at Istanbul airport is pretty good. The seats on the A319 are easily the smallest and tightest I’ve ever flown. I’m 1,82m and knees firmly against seat in front of me, as upright in seat as I could get. Very uncomfortable
Excellent liked business class except wife’s luggage was lost on 10 Hours connecting flight to Miami and we were priority! 1:20 layover! Expect better From American Airlines partner
The boarding procedure got confusing because they wanted to weigh everyone’s carry-on. Apparently mine was 3 1/2 kg over their limit. I didn’t know they had a limit. And at the check-in desk, nothing was said about this. They wanted me to check the carry-on at no charge and that would have been fine except then they told me at my connection in London I would have to go outside to baggage claim retrieve my bag, and then recheck it. In other words, they could not check it to my final destination, only to London. I told him this was unacceptable so after a few minutes of discussion, they came back and said that my bag would be OK to carry on the plane. It seems that if you have a connection then the weight is not as important. Then when I actually went to board the boarding agent said I needed a tag indicating that my bag had been weighed, even though she had just five minutes ago talked to the same person who cleared me. Lots of confusion seems like a very bad process. They need to improve this.
The food on the flight was of marginal quality. Small bits of chicken, instant mashed potatoes and some carrots. The rolls were very dry, nearly inedible. The seats were quite small and didn’t allow for any shifting of position during the flight. There was limited leg room.0
Moved the flight an hour later, were not reliable about confirmation, website didn't work, no gate information, boarding was a mad house. Flight itself was fine and short. Organization needs work.
Service and food were excellent, could have been more info in English.
HORRIBLE. 3 hours delayed. Crew did not communicate properly and was rude to passengers enquiring. Delay caused multiple passengers to miss connections.
Needed more info on connecting flight. Late flight made very short connection. Lost luggage that we still do not have!
Iberia subcontracted the flight out to Level (?). I would never fly Iberia/Level ever again. Old planes with no tv’s or wifi. Barely edible food. Small seats. 10/10 don’t recommend.
Good food, prompt and timely flight, good on-board personnel
How to get an aisle seat without paying extra? The young lady next to me was assigned the seat.
Good was great. Some of the older crew were grumpy and not customer friendly.
Someone switched seats in business class so they could sit together and we were left apart (3). Very disappointing. Staff did nothing
Pilot announcements were clear. Boarding is too slow compared to budget carriers.
Although business class, the seating was really cramped. The food was so so.
The airport experience at check-in, just to drop a bag, was horrible. The were two agents working, two watching. We stood in line for just short of one hour. I asked the agent if this were normal and he said, "Well, yes. Just two computer terminals." No apologies. BA needs to fix this ASAP. Meanwhile, I've moved BA to the very bottom of my booking list.
I had great difficulty in switching flights. The airline said it was up to Kayak and Kayak said it was up to the airline! Incredibly frustrating!!!
Less than average, low level of shared required information needed during the transfer from airport to another, also the used team during boarding In Indianapolis station is Not Professional
Service of the crews were great. Food on flight was very greasy, and salty.
I declined a wheelchair in Vienna as I was told it was a short walk. However, though I "boarded" the bus first, I was at the back when we got to the plane. There were steps up to the plane and no-one helped except the stewardess as I was near the top of the stairs. She found a better seat for me also.
we were bumped from our over $350 prepaid seats for the 4th time and without reason or explanation when we spoke to 2 different agents. This was a long flight and got the most uncomfortable seats without the ability to have them changed since this double deck airbus plane was completely full. What's the point in paying and reserving seats months in advance only to be moved and not refunded because the agent didn't have the ability to issue the refund at customer service for British Airways. Will never fly this airline again due to all 4 of our flights having the same issue with losing our seats.
