The staff from beginning to end we're friendly and helpful. The food and beverages were quite good (but see the comment below). I also liked their entertainment options, as we'll as their frequent attention to the airplane restrooms. Here are the reasons this is not a 5-star review: - You have to pay for WiFi on the plane unless you have some level of seat upgrade. - CP sent me a warning that the name I entered to book didn't match my passport. True, but the form for entering my name didn't allow for anything but a middle initial. This lead to a lot of chats, phone calls and stress before finding out at the ticket counter that it didn't matter. CP has modified their notice to now tell you this key bit of info. - After consuming a chicken dinner they offered (Kathmandu to Hong Kong), I developed symptoms entirely consistent with salmonella, beginning about 6 hours later. There were some odd things about the serving of this meal, too. Our row was the last one served, and we were given a tray without the entree on it. About 10 minutes later the stewardess came by and said they only had one chicken meal left. My seat mate and I decided he would have the lamb and I would take the chicken. I think I lost. I suspect that this entree was left over from an earlier flight and they were scrambling to get the last row fed. My seat mate and I were the last two to receive our entrees. I am not accusing CP of giving me a contaminated meal - just that the onset and progress of symptoms closely match those of salmonella poisoning. I opted out of the first meal on the next flight 13 hours later, but was fine after that.
I didn’t use entertainment But everything else was of excellent quality
Well- trained, cheerful onboard staff. Business class seating and storage were excellent. Outstanding range of food choices, though quality ranged from just OK (seasonal rice and beef dish) to outstanding ( congee and soup noodles with beef brisket). But what can you expect; it's on a plane. I couldn't figure out the remote control, but touch screen worked well. My wife and I (in our 60s), didnt find much to watch from the Entertainment choices. We mostly watched the flight maps. The bedding did the job but is unwieldy and ends up in a clump, with one-third falling on the floor.
Close to excellent. The only problem is when I try to charge my phone on the USB in front of my seat, the battery level is decreasing rather than increasing. Why?
they are deley vancouver to hankong 3 hour after honkong 20 hour stay there honkong not visa approved and they cant help to visa so we are stay in airport 20 hour even honkong staf very bad person they cant do for us 6 hour we arround they said you there you go there waste time next time i dont want to go cathay stay in honkong
Cathay has a great reputation, though it's baseline economy seating is nothing to write home about (and SE Asia flight passengers sometime lack 'routine stateside' etiquette). On the other hand, food was great, flight attendants were nice, and price was very good~
Cathay was not the problem. The problem was the customer service from Kayak/Underprice. Will never book through Kayak again.
Dinner was served at the wrong time as soon as we boarded. Most were sleeping.. there was no food service carts for hours. We had to specifically ask for water, snacks etc. for the 15 hour plus flight, there should have been 3 meals served. Instead we only got the breakfast 1 hour before landing. Will try other airlines like Qatar for future travels.
Flight delayed in NYC and missed Hong Kong connecting flight to Guangzhou. While being given a hotel room and a 30 dollar voucher to eat in the airport, the delay caused a few big inconveniences , a 12 hour delay should have been better compensated for.
Cabin crew decided to make sure that the seat belt sight was on for most of a 3 hour 45 minute flight preventing pax.to use the facilities and then giving me omg when confronted with the situation. They should bear in mind that if there would be any human waste on the seats it has to be treated as biological material and removed by a hazardous material team.
Very friendly and attentive flight attendants, good food service. Seat was comfortable. However, the in flight electronics were poor. The screen froze repeatedly; the controller died; the headphones are a hit or miss; the wifi wasn't usable. Very scarce communication before the flight (no email reminder). Almost impossible to understand in-flight communications (audio was very poor).
The meals were not the greatest and lacking of appetite but everything else was spot on
Overall, excellent: check-in, boarding, service, and food. The Business Class seating is a little less private and spacious than the world's premier airlines, but still very good for a long haul flight.
On time. Friendly and helpful flight attendants. The plane was clean. Having a wine available would have been nice.
cannot get seat information for LAX to IAH when check in in XI,AN
UA is ok. But check in was a very bad experience
It's terrible that we can't do online check in because we didn't buy the tickets directly from Air china. It was not explained until I contacted Chatdeal and we could not sit together.
Chinese flight attendants didn't speak english well. They didn't care enough to remember that I (east asian who isn't Chinese) wasn't Chinese and spoke English. Announcement in english on board was poor and I find it very difficult to understand what was announced. Also, a cabin bag allows only 5kg!
Everything was not satisfactory - the flight was delayed, staffs were ok but they didn't speak English well. I am from east Asia (not Chinese) and they didn't care enough to remember that I wasn't Chinese but persistently spoke chinese to me. The flight announcement in english wasn't clear to understand.
It was simply bad and on top of that my luggage hasn't been delivered until now. They can't even localize it which is just unacceptable when they are supposed to scan the bar code they put when we check in
Food was terrible. Bamboo utensils are just not working out. A lot of plastic waste. Pillows and blankets were not good, a lot of static electricity. Crew did their job well.
The crew could deploy more customer focus and not frown when asked a question. I’m speaking of one lady in particular who raised a hand in my face for me to wait whe I tried to ask a question and never came back to me. Very unprofessional and rude.
They set someone on our assigned seats and we ended up finding seats for ourselves to ensure the family sits together.
Lufthansa crew both on the ground and in the sky were wonderful. I booked wheelchair service for all of our flights and it was handled perfectly. Kudos to all at Lufthansa.
Our Lufthansa flight MUC to IAD was cancelled 90 minutes after boarding requiring a night in Munich. Nightmare.
Flight was late incoming. Crew did a nice job trying to accelerate boarding. Flight was fine. My complaint is with the staff in the Lufthansa lounge in Paris. Clearly the desk attendant doesn’t like her job. Was rude and unhelpful. What’s the point?
Flight cancelled. Options were not good and I was rebooked with no discussions or options offered.
Awful awful rebooking experience. Stupid airline. Will never fly Lufthansa again. Annoying pilot.
The flight was 6 hours delayed, making me late to connecting flight. To make things worse, the hotel provided for 1 night stay due to losing a flight was unsanitary for human stay. Food was: old bread with pasta that seemed to have had canned tuna added to it and some kind of soup. Absolutely horrible experience.
Water in bottle and a piece of chocolate were given. We did have movies to watch.
