I purposely bought a seat upstairs and your airline moved it to a random aisle seat. The only good part about this being an older plane was that the seats weren’t so tight that I couldn’t relax at all. Still will never fly Lufthansa again.
Our seat numbers took a long time to be given to us. We were not seated together and I was put in the middle seat with both people on either side of me taking too much space!
Service was bad and food they told us they only had pasta very rude
My wife was struggling to walk, due to a very sore leg, and they had wheelchairs and pleasant assistants at every step of the way, whisking us around long lines at TSA, Passport Control, Boarding, and Customs. Even a special Boarding Bus that lifted us right up to door level on the airplane out on the tarmac. Slightly less effective arriving in Detroit, where we had to walk down the stairway, walk to a bus, and find our way into the terminal, where the assistance started up again. Meals, drinks and snacks were excellent, as was the variety of entertainment, with nice screens right on the backs of the seats. Complimentary blankets and pillows for everyone. Pleasant, considerate flight attendants, generous with the drinks and snacks. All-around class act.
Our flight from Frankfurt to Newark was diverted to Boston. Lufthansa just dumped an entire 747 plane full of passengers in Boston with no support. No help with hotels, and telling us we would have to find our own way back to Newark or to our final destination. What a complete mess. The Lufthansa agent at the Boston airport would not help, nor would any Lufthansa agent via phone. Soooo angry!!!
It seems that legroom has improved in the last few years on these shorter flights. Thanks for that.
Flight was canceled do to mechanical failure I lost my connection flight at to pay $2500.00 more to get 4 more tickets to fly to Ketchikan Alaska This was the worst experience I had flying. I thinks kayak should pay for my new ticket from Seattle to Ketchikan That may bring less pain from my trip Thanks Ilir
Complete chaos for boarding. Had to wait until the very last minute to be able to find a seat. No update from staff on what to expect even after multiple attempts to resolve the situation.
The layover in Frankfurt is not enough time to make it to the connection. Frankfurt security is understaffed and despite Lufthansa being aware of this, they offer the connecting flight, which is impossible to make. Lufthansa did not pay for hotel or food despite booking me with an unreasonable amount of time between a flight that wasn’t even delayed.
Lufthansa used to be one of the top international flights but it seems like this company is going downhill pretty fast. The need to renew their aircraft’s, costumer service needs needs to be improved and many other things
Very poor No respect to people Only motivation is to charge extra money from travelers Never again
Worst airline I’ve ever been on. Would not recommend to anyone no matter the cost.
Payd for long seats for our parents and because they don’t speak English fluent they have moved them. Absolutely scam!
Surprisingly, a very good flight. No wonder that Wizz flights are always full.
delayed flight, bag was delivered earlier than I landed, no even water was offered during the flight...
The 50 € boarding fees per ticket are completely unjustified. I lost all my savings because I arrived at the counter barely 5 minutes late (2hrs and 55mine before departure). This feels like an unnecessary penalty. It's especially disappointing considering the initial flight was canceled by WizzAir. I expect a partial refund of the 196 € paid for the boarding.
Big delay because of the weather but communication not so good. Boarding already late (due to tight schedule on Wizz side). When you get in you are hurried every second even if you still need a few seconds to arrange your bags. Food far away from how it looks in the catalogue and right on row 8 already out of chocolate although you are supposed to receive one for a menu. No replacement was offered.
Check in took very long. All three priority agents left for lunch or something and the line did not move.
Il n’y a pas eu de vol du tout puisque celui à été déplacé à la veille sans aucune information. Aucun remboursement ni service client non plus. Scandale !
Sempre in ritardo, bagni sporchi e sedili sporchi con le briciole
