It was so disappointed trip by unexpected company's fault delay. It had taken 3 hours delay for mechanical maintenance plus another 3 hours for bad weather.
SEA HND sector internet only worked for the last 2.5hrs of flight….. never had this kind of incident with other airlines
12 of the 14 hours were in the dark, all during daylight. Didn’t use my light because it disturbed other people it was illuminating. 14 hours sitting upright in a cramped space was horrible.
UA discouraged people to choose seat on economy class by charging about three times of another airlines. For example, ANA will charge USD60 to choose an aisle seat but UA is charging USD 219.
On time. Convenience of a small airport. Excellent service from staff at check-in.
I thought I bought the ticket directly through Kayak not a 3rd party
It was really fast to Tokyo. Much faster than the budget carriers. However a lot less space than international flights.
Couple of hours delayed, we had to re-booked our Shinkansen reservation twice. United Aiines need to improve their time!
Crew was fantastic. Seats were not completely lay flat but still comfortable to watch a show. International food was lobster which was very big but a little tough. The scallop appetizer was delicious. Loved the individual air conditioning vent at each seat. Flight overall was very smooth and very good.
Staff was friendly but couldn't find way to track them down during flight. Food tried to be gourmet but was just too unusual. Business class seats were hard. Even sitting on the pillow, was still painful. Have to give them credit for on-time flights and decent gate area.
My recent Air France flight from Paris to Toronto was a genuinely pleasant long‑haul experience, marked by strong service and thoughtful touches throughout the journey. The boarding process was orderly and efficient, with only a short wait before passengers were invited to step onboard. Everything moved with calm coordination, setting a positive tone right from the start. Once in the air, the inflight crew truly shined. They were warm, friendly, and consistently attentive without ever feeling intrusive. Their professionalism and upbeat energy made the cabin feel welcoming and well cared for. The meals and overall service were very good—well‑timed, nicely presented, and satisfying. Air France’s reputation for quality inflight dining held up, and the crew ensured that drinks, snacks, and small requests were handled promptly. I traveled in a business‑class pod, which offered excellent privacy and comfort. The seat itself was spacious and well‑designed, ideal for both resting and working. The only minor drawback was that the pod felt a bit warm when fully closed, but it wasn’t enough to detract from the overall comfort. Overall, this Air France flight delivered a smooth, friendly, and enjoyable experience from gate to landing. The combination of efficient boarding, exceptional crew service, quality meals, and a comfortable seat made the long journey feel easy and well supported.
The flight crew was exceptionally friendly and helpful. Also the seats were comfortable and roomier than many other airlines.
They lost my bag and I still have not received it
I don’t like that an equipment change caused my seat to change from 23A to 44A. The boarding was also delayed. The crew were excellent, however and very attentive. The food was not bad.
I don't understand the concept of paying to get your personal luggage onboard and then asked to check it in.... either sell the space or don't, its a hassle to carry those all through the airport just to make a check in at the last minute.
Medíocre. The food wasn't good (although not bad, bad) and the staff wasn't kind. I asked for n extra blanket, the steward never came back, serving us roughly.
Generally good. The crew is excellent. The food could be better.
Everything went smoothly with Air France. There was a delay in departure which seemed to relate to the immigration services being short staffed.
Even though my seat is a paid seat, I was told to give up my seat to a passenger. I tried to ask the CA to negotiate, and when I spoke in Japanese, the CA fled. I had to find a Japanese CA and ask them to deal with it. . After takeoff, I spilled my coffee, and when I asked the flight attendant for a towel, she told me to wipe it off with a wet tissue. My clothes got wet, so I asked CA for an extra blanket, but I had to wait for an hour.
Please serve no god if you must serve dog food
I was traveling alone with an infant, so the crew was incredibly helpful. Both the international and subsequent domestic flights were impeccable.
The flight was delayed by 2 hours, although to their credit they delayed my connecting flight so people could reach it. Also their site is a nightmare to navigate on a phone. Everything else was good.
Food no variations only beef of chicken no veggie meals
The crew were excellent, service amazing, blankets and pillow good, cabin temperature perfect, the flight on time, food was unusual selection however plentiful, price for tickets unbeatable through Kayak. Older aeroplanes used by China Eastern was the only down side.
Delay in off-boarding due to customs at SFO... pilot announcement should have come earlier so passengers don't clog aisles.
Lost Baggage - very frustrated…learned that bag was never put on plane.
Good airline for the price. The Air stewardess are great, nothing is to much trouble. Will use again.
Great staff and food. Seats pretty uncomfortable but plenty of legroom. Entertainment system outdated.
Couldn’t fly since they wouldn’t issue a boarding ticket. Something to do with not taking the departing flight since it was cancelled due to weather. No notice or anything about the trip being invalid. The app made it seem like I was all good for it. Never trusting travel agency
2 hours delay on the 1st plane out of the day!!!!!
This was the worst flight of my life. Economy seat directly behind a premium economy seat with extra recline meant I have about 6 inches between my face and their chair. My seat would not recline at all. I couldn't even use my laptop on the tray table because I had so little room. I was in a casket basically for 10 hours. Completely unacceptable.
Very comfortable plane. The food was very good (for airplane food). The crew was great
I liked the flight, the attendants, and the comfort. But the gate for boarding was poor. Even the elderly had to climb down many many steps to the bus and climb up to the plane.
There was no entertainment or food service (short flight). The flight was delayed more than an hour.
It was a very smooth and on time flight experience. The crew was really friendly and polite. We were well informed about the flight, etc.
Cancelled 90 min AFTER Departure! We had to deplane and wait another hour plus for the flight to be shown as cancelled for the customer service team. There were many many angry customers.
Good and they are leaving at time and arriving on time
We flew first class - the screens are outdated and very small. Even on highest brightness level is was hard to recognize anything. Food was on average, nothing special. Champagne served was the same other airlines serving in Business Class.
In a half empty plane LH put me on the only row in Economy plus were 3 people were sitting. Instead of asking either one of us if we'd like to switch to an empty center row , they moved people from the back to the empty middle rows. In the end I felt cheated because I paid more for my seat and lost out.
Boarding this big airplane by bus is crazy. Frankfurt airport has super long lines
