I took a long time to start boarding past the announced boarding time. It was the replacement flight for the flight we were supposed to take the previous day. That one was cancelled because not enough airplanes were planned to be in operation. I don't like that you have to pay extra for food and luggage.
This leg of the trip was ok, though the check in agent could have given us assigned seats. I have a feeling though that agent could not as it became clear later on. Please see below. However, the leg from Zurich to San Francisco was horrendous. We only had less than 1.5 hours to transfer to a different gate using transfer train. We asked at the business lounge and were told to see the gate agent. When we went there there was a long line. As we approached business class desk, we were yelled at and the agent said "I will not talk to you". After a long wait, we were then told our seats will be assigned at the boarding time!!! After a time, the agent announced for volunteers as the business class was overbooked. We did get seats in the end but were separated at which point, we just decided it was not worth trying to ask for seats. I am not sure I will ever use Arrant Grant. I understand the Arrant Grant need to charge commission. However, what Lufthansa charged $10315.80 Canadian dollars ($7316.17 US dollars) was so much less than $12670.80 Arrant Grant charged me. I think commission of $5354,53 US dollars is too excessive. Also, I tried to upgrade to First Class and was told that we had upgraded once already and couldn't upgrade again. So, a terrible experience.
As a European regional carrier partner of Swiss Air/Luftansa, Helvetic did a great job.
Food too spicy. Very late boarding. Premium Econ seat did not recline.
Connecting time in Zurich was 50 minutes. We had to rush due to delay previous flight. To short for our luggage, got it only with 24 hours delay
This was the second time my trip that Swiss lost my luggage from one of their own connecting flights. Really frustrating.
Crammed like sardines into the middle of the middle 4 seat row for an 11 hour flight was a terrible experience. No attempt made to help passengers sleep by dimming lights or shutting window shades. Small mediocre meals. Not enough good movies/TV options. Hopefully we will never have to do this again.
Crew took my carry on and checked it in; turned out to be a blessing; however the luggage was delayed at my final destination; receiving it 36 hours later. Thought, we'd get, at least water; but the Swiss chocolate was delicious. Thanks.
Like the blanket. Food wasn’t good and boarding was a mess
The flight was canceled so it’s stupid to send me this now !!!!!
It was a short flight. I don't really have any notes. You bring your own entertainment but as long as you aren't boring or forgetful that's not a bad thing. There were snacks and they gave me chocolate before we disembarked!
Proximity of the the gate to the lounge could have been better but overall a nice experience. The lounge was exceptional. Getting from the Schengen side to the international side was also pain free. Boarding the plane, service on board , disembarking at Heathrow and quick delivery of bags all made for a good overall experience.
Cancelled - booked on train; and then flights started running! I spent 5 hours with 2 changes on train while flights started and is 50 min
I’m glad the bus waited for me to connect me to my next flight since we were delayed. Flight was good.
More legroom (I am 6’4”) and my knees were in the back of the seat in front of me. Food was laughable
In a half empty plane LH put me on the only row in Economy plus were 3 people were sitting. Instead of asking either one of us if we'd like to switch to an empty center row , they moved people from the back to the empty middle rows. In the end I felt cheated because I paid more for my seat and lost out.
The flight was cancel and then changed the gate 3 times and nobody communicated to that change I don’t take any trips whit that company
More than 40 minutes of delay, the crew even didn’t apologize or explain the reason why we are late, no service for a short flight
The chairs are terrible on the plane, even though they are economy class the chair cushion should still be there, its a long flight its like sitting on a piece of wood.
Boarding this big airplane by bus is crazy. Frankfurt airport has super long lines
