The flight was delayed. The aircraft was unclean. Promised seat was not given due to change in Aircraft. Not one crew on ground was in a position to give any response. Amsterdam Airport is AVIODABLE Over crowded. Over Expensive. Poor Services.
It was really nice experience by flying this klm flight.I personally recommend everyone to please try this klm flight
It was really nice journey i personally recommend klm flight
KLM remains a quality flag carrier airline which maintains its standards whilst all their competitors are lowering theirs.
The baggage drop-off in Stuttgart is bad: after online check-in you cannot use the automated baggage drop off as indicated on the website. You can use the terminals but have to cue to 1 of three open and slowly working counters to drop the bags. took about 45 minutes wait time.
Transfer at Amsterdam airport is very convenient and the airport is easy to navigate. Boarding was also quick and easy. Cabin crew were excellent and the meals were good, although lacking in options.
Overall a very pleasant flight. No significant issues on either flight. Amsterdam airport is very convenient for connecting
Good experience, just i couldn’t connect me to the wifi
Mostly fine. Minor delays departing and arriving. Quite a cramped plane, not so much as regards legroom but very narrow seats. Quiet nice food. Non-working USB charger. Flight attendants were helpful but not particularly proactive — one had to work to get their attention (but all was fine once they notice you), very Dutch style:)
Seats actually fit a human! Snack options were a bit lame but that’s ok
Agents helping disable person doesnt know connections to Poland and after 9 agents helping and 2hours ,we made it to proper terminal. Polish Dreamliner its Polish nightmare liner with so narrow seats and no room under front seat for bag and feet,in economy class.To upgrade, to higher standart cost an arm and leg ,even there are empty seats No good experience overall
Aircraft was new. Food so so, especially vegetarian was very disappointing.
LOT was very disorganized at Istanbul airport with no communication with travelers. Our flight was delayed over and hour and a half and there were no announcements, displays or anything about it. It almost left me missing my second flight!
One of the best experiences ever. Thank you to the crew.
Together with my family, we all agreed that the LOT crew provided the most wonderful service that could be. We are grateful for such a great experience they provided to us! We will return and share our experience with all our friends and family.! Keep up the good work!
first and above all I liked the crew; everyone was one of a kind, friendly, professional, and eager to help.
The flight was delayed by an hour which caused me to lose my car rental in Vilnius
Garbage airline at a premium price. Both ways was unable to purchase seats before checking. Called, messaged on Facebook, and emailed. All three times staff said I could, and gave me form responses on how to, despite providing screenshots/explaining beforehand showing I couldn't. At check-in both times they sat me and my wife separately, despite booking together. Both legs the USB port in my entertainment system was broken. Food is atrocious. Seats are old and uncomfortable, and struggle to adjust. Toilets were like portapotties at a concert.
Horrible trip. Plane was late , so late . the flight conditions were very uncomfortable.
The boarding was delayed several times. The take off was two hours late.
This was the second time my trip that Swiss lost my luggage from one of their own connecting flights. Really frustrating.
On time arrivals and departure, good in flight entertainment, courteous flight attendants, decent meals, reasonable seat space
Horrible!! The WiFi was not working, the food was awful
Crammed like sardines into the middle of the middle 4 seat row for an 11 hour flight was a terrible experience. No attempt made to help passengers sleep by dimming lights or shutting window shades. Small mediocre meals. Not enough good movies/TV options. Hopefully we will never have to do this again.
This was an upgrade to business class and really enjoyed the experience. Much better than my earlier flight and thank you.
Not exceptional but all good. Business class seats are like the domestic Mint class on Jet Blue. Comfortable but not exceptional. Food is good but not superb. Flight attendants were better on India leg than Miami to Zurich. All India staff was more professional and service oriented. Very polite and service with a smile.
Crew took my carry on and checked it in; turned out to be a blessing; however the luggage was delayed at my final destination; receiving it 36 hours later. Thought, we'd get, at least water; but the Swiss chocolate was delicious. Thanks.
Like the blanket. Food wasn’t good and boarding was a mess
Swiss Air rerouted me at the last minute and lost my luggage. At this time they still have not been able to locate it.
The flight was canceled so it’s stupid to send me this now !!!!!
Absolutely horrible aircraft with hard open ended wires hanging below the seats which were hurting. No phone charging outlets for a combined 15 hours long haul. Absolutely garbage service!
It would be great if the flight attendants could inform people travelling with small children that at take off and landing the children should drink liquid or chew/swallow something so their ears don’t hurt. Also, Emirates serves the food to the children first. Really good idea. Best of all would be to put all children in the same area.
Changed to older plane with old set-up in Business class.
Luggage never made it it’s been 2 days and no proper update
Outdated business class on this aircraft, no flat bed, and even minimal recline. Couldn’t sleep at all. Laggy and outdated entertainment system. Food sub standard.
Did not expect no entetainment, food was ok. No alcohol on a. International flight
Boarding on time. Limited food and drinks options . Few Crew was rude and unconcerned. Entertainment system is old and barely any new contents.
Process for on line checking needs a lot of improvement. Very frustrating.
We were traveling first class. Checkin counter lady and her manager, both were in bad mood and did not treat us well about checking in the handbag. The gate agent took care of it right away. I travel Turkish twice a year in first class. No one has ever refused to check in the hand bag. Not sure, why this agent and her manager refused. Everything else was excellent.
35 minutes before the flight was about to land on Mumbai, I wanted to use the restroom. The flight attendant rudely shouted that I cannot use. I guess Turkish Airlines doesn't care about the customers, once they get the money.
The food from Delhi to Frankfurt went bad or something cause I got sick after I ate the meal and felt ill the rest of my travel back to NY
Flight LH760 from Germany to New Delhi, the food was excellent, the crew was fantastic, the seats in economy are usually tight these days, so I can say that the seats were Ok, the entertainment was OK because for some reason the sound is not very clear, overall I enjoyed this flight, compared to the flight (UA 962) I took with united from San Francisco to Frankfurt in this trip, that flight was horrible. Thank you Lufthansa.
The Lufthansa flight was delayed, and I missed the connecting flight. Lufthansa staff have not been helpful in rebooking the subsequent flight with Air India (another airline that is part of the Star Alliance). Lufthansa told me it's not their responsibility, and Air India says the PNR is part of Lufthansa, so they are not responsible for rebooking. Lufthansa customer service asked me to contact the counter at Delhi airport, but no one was available there. I am caught between these two airlines, and ultimately, Air India decided to reschedule my flight after 18 hours. I am stranded at Delhi airport. I can't go out because if I do, I can't come back in, and I can't get past security to get food. My 3-year-old and I are stranded here for 12 hours without food and water.
Very poor. Lost my luggage. Luggage never came in New Delhi from Munich and I created a lost luggage report with Lufthansa. Still waiting for luggage. Overall poor experience.
Good boarding experience, staff was very friendly. No entertainment was provided and vegan/veg food items did not taste good.
The premium economy seat is one of the most comfortable that I experience. The food is also better than the ones you get in Economy, though the boarding was a missed opportunity, no priority observed, a complete mess.
No entertainment. Food was okay! Seats were okay as well. Overall boring trip.
Food was good. Plane was new as well. I think I can not complain any thing.
Boarding this big airplane by bus is crazy. Frankfurt airport has super long lines
The seat selection before check in seemed to be complicated rest all is good
