Overall great experience, flight was good and crew was focused on safety and comfort
The seats are very narrow. Communication regarding bids for better seating could be better
Although I was flying in business class, the feeling, comfort and in general the whole experience was like flying in a low cost airline. Boarding by. Us, no priority to business class passengers. The plane was very old and looked poor and rely old. Seats do not recline. Space between rows very small. No separation between business class and economy. No separate toilet for business class passengers. Of course no entertainment, no WiFi and no charging. Very bad experience
Flight was delayed for a hour from Warsaw, not sure why. When we landed in Chicago, plane was still on the runway for about half a hour. Took a while to get off.
Agents helping disable person doesnt know connections to Poland and after 9 agents helping and 2hours ,we made it to proper terminal. Polish Dreamliner its Polish nightmare liner with so narrow seats and no room under front seat for bag and feet,in economy class.To upgrade, to higher standart cost an arm and leg ,even there are empty seats No good experience overall
The 737 lacked business-class seating. It was basically economy plus but with the middle seats left unsold. There were no TV screens but good food and service.
bus ride to the plane was very crowded and had to wait a long time to get to the plane. The flight itself was great.
Flight WAW-ORD flight attendants were really rude, no smile at all. Except one young girl working in aft part of the cabin. They were talking only in Polish. After 4th/5th time asking in english, they were answering in english. Not the best approach to the pax.
The flight was delayed by an hour which caused me to lose my car rental in Vilnius
All good! But sandwiches for breakfast need to be warm!!!!! Not cold!!! You do not want anything cold in your stomach in the morning!… think about it!
Very easy to self check in and on time. Friendly staff
Comfortable seats and lie flat setup. Decent food. Very attentive crew.
The worst with the trip was the space in economy, my knees are still hurting. There was no way to control personal air by turning a knob above you, it was way to hot on both rides. During the night flight they allowed 2 people from across the aile which was narrow to sit and talk for 7 hours while also using tablets and the flashlight from their phones pointing into the row where I sat at times. They allowed people with way too large baggage to bring onboard. I paid way too much for the ticket ($1,364} for economy. Kayak misinformed me to get cancellation insurance that was only valid for a very short time (less than 12 hours) and was over one hundred dollars. Hotel booking was incorrect, I had the room booked myself at the hotel, only double or larger rooms available which I paid over 400 dollars for. I will never fly with SAS again unless there is no other alternative.
It wasn't an AeroMexico connect but SAS, I dunno where that AeroMexico info came from. A word to the wise - do NOT get an international connecting flight into Eurooe at Copenhagen that has less than an hour layover between flights, or you'll never make it. You'll need to go thru immigration at the airport before catching your next flight, which takes some time, and then it could be a good half hour walk or more over to your next gate. Kayak lined up flights for us with only a 45-minute layover and it was literally impossible to make the nect flight ... I figured if their robots thought it woukd work it should be ok, but don't trust the robots! Had to wait for the next plane to make it to our destination.
One of our bags was never put on the flight in Copenhagen. Now that we're home in the USA, my wife is still without most of her clothes and personal items as she returns to work this week. Hoping for a quick resolution, but there seems to be little chance of speaking with an actual person in the process.
1) SAS sent me emails that i could check in but that was just a waste of time because traveling to the us i actually had to check-in at the airport. 2) SAS evidently does not care about vegetarians as it does not offer regular veggie alternatives in the transcontinental flights.
Nothing special or negative. Pretty typical flight…no freebies in the way of food etcetera, but none were expected.
Other than a delay that had nothing to do with the staff, it was a very pleasant experience.
The flight was on time and loading was fine. I really disliked that all drinks other than coffee or tea had a cost. Deplaning was also an issue as people did not wait for those in front of them to get out before they pushed forward
Last minute cancelation, though a substitute flight was found I could not pick my meal or seat. The hotel offered didn't have working air control or shower.
I was disappointed that paying nearly $5000 more for business class for two didn’t really get me any more than a larger seat which as the last row in cabin reclined only mildly and the foot supports were of minimal help and left no room under seat ahead for carton bag. Second, our checked luggage was lost and took us two long days and we’ll after midnight each of them and multiple calls and 30 euro trip to airport in person to finally get them. Would you do this again?
I bought premium economy tickets with a fully flexible fare, and made seats selection for me and my son: window and aisle. After checking in online, Lufthansa cancelled the seat assignment without informing me. As a result, my son and I were assigned mid-center row seats, in different rows. This ruined the trip.
The entertainment system was not working, they tried restarting it couple of times but it did not fix it. We were told to contact Lufthansa costumer service after the flight for some kind of reimbursement. When costumer service was contacted I was told no reimbursement for entertainment system malfunction per policy.
That was the last time I booked Kayak. The connecting flight got canceled and the trouble shooting terrible. Next times, I will book the airlines directly. Good bye
I want to highlight the crew members and their excellent work and professionalism. They work hard to make a long trip the most comfortable as possible, the food and drinks they offer are pretty good. And they are always asking if you need something else. I have had experiences with other airlines where you have to basically beg for a bottle of water. This is not the case. Highly recommended!!!
Way too crampled. Charge more and put in less seats.
I was first assigned a seat that could not recline fully and was at the back of the craft. I was not able to select another seat during check-in even when opting to pay for selecting a different seat. I had to contact the airline and spent 25min with a chatbot and was then transferred to an agent who was very helpful and could change my seat (free of charge). The entire process took me one hour. If I happened to not have that hour available this would have been a problem. And that was only to check in. The next problem is that the airport lounge I had access to is located landside. How strange. So it means that you need to allow time for security check and passport control and boarding time when leaving the lounge, which makes it almost pointless having lounge access unless you have a very long layover or arrive 5 hours before the flight. Inflight service was okay. But not up to par with the likes of QA, SQ or CX, even though the price is the same or even more. It was much better than the domestic flight where Lufthansa is actually a low-cost airline with legacy airline prices.
In a half empty plane LH put me on the only row in Economy plus were 3 people were sitting. Instead of asking either one of us if we'd like to switch to an empty center row , they moved people from the back to the empty middle rows. In the end I felt cheated because I paid more for my seat and lost out.
Boarding this big airplane by bus is crazy. Frankfurt airport has super long lines
I liked that my family got to sit together and the location of our seats. The food quality was terrible. I did not eat the dinner, the boy in front of our seats got sick after eating the food. My tv did not work for the first 2 hrs and then it did come on. The flight attendants did not provide the headphones for any of the passengers in our area, so it didn't matter if the TV worked because I wouldn't be able to hear anything. When we got off the plane in Frankfurt we had to take the stairs off rhe plane and then take a bus to the terminal. Waited 10hrs for the next flight to Vilnius and then it was cancelled the last hour and half before the flight. We scrambled to try to get an alternative. We got on a wait list for a flight to Riga, Lativa that night. Fortunately, we were confirmed for boarding but had separates seats and we have small children. We were able to talk to the passengers nearby and they gave up there seats for us. Finally arrived after midnight in Lativa to find that our luggage was lost, apparently the attendant for Lufthansa in Orlando checked in our bag incorrectly and gave us the wrong person receipt tag. They are attempting to find our luggage which is apparently on it way to a town in Germany. We had to take the transportation bolt and be driven from Riga to Vilnius which is 3hrs and finally arrived in Vilnius at 5:30am. So yes, the flight was a disaster and probably our worst trip ever with Lufthansa. I don't think we will be traveling with Lufthansa again. It's a shame because I believe we're trying but they all seemed flustered and forgetful, maybe overworked. I do hope things can change in the future.
